Episodes

  • Transformation and Customer Experience in Retail Car Sales

    Technology and changing customer expectations are transforming the automobile buying experience from purchase to service. Industry analyst and CXOTalk host, Michael Krigsman,...

    1/23/18, 1:00PM Eastern Time
  • Customer Experience: Competing for Value

    Competition for customer based on value is the hallmark of business today. CXOTalk host, Michael Krigsman, talks with the Chief Customer Officer for one of the world's largest...

    1/26/18, 1:00PM Eastern Time