CxOTalk RSS

Intelligent Automation in Finance with Workday

Mon, 13 Nov 2023 18:23:00 -0500

In this CXOTalk conversation, we explore intelligent automation in finance and how AI and ML can improve modern financial processes. The discussion was recorded live at Workday Rising in San Francisco, between analyst Michael Krigsman and John Hugo, VP of Financial Products & Go To Market at Workday.

Important highlights from the conversation include:

Digital Transformation in Financial Processes: Insights into how digital transformation is reshaping financial processes, helping companies navigate economic changes and evolving business models.Intelligent Automation and Operational Efficiency: Examination of the impact of intelligent process automation and AI on cost management, staffing, and compliance in finance.Adoption of AI Process Automation: Discussion of the cultural shift towards data-driven decision-making, emphasizing the role of automation tools in leveraging real-time data and predictive analytics.

John Hugo joined Workday, Inc. as Vice President, Financials Products and Go To Market in 2015. Prior to Workday, John was Senior Vice President & Corporate Controller, and Principal Accounting Officer, at Life Time Fitness, Inc., a Minneapolis, Minnesota based Healthy Way of Life company. Prior to Life Time Fitness, John held accounting and financial leadership roles with CompleTel Europe, N.V. (Paris, France), Jones Intercable, Inc. (Denver, Colorado), and started his career at Arthur Andersen LLP (Denver, Colorado).

Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

CISO Explainer: Hybrid- and Multi-Cloud Security

Mon, 23 Oct 2023 07:00:00 -0400

This in-depth conversation with Anand Oswal from Palo Alto Networks explains the complex landscape of hybrid and multi-cloud security. The discussion explores the challenges businesses face as applications move from on-premises to the public cloud, especially when more than one cloud provider is involved.

Oswal emphasizes the critical need for visibility, consistent policies, and unified management to secure ever-expanding digital footprints. The interview also explores the role of AI and machine learning in fortifying cloud-native security, and how the principles of zero trust are fundamental to security in today's environment.

Watch the video to learn:

How to navigate the complexities of securing hybrid and multi-cloud environments, with a focus on the need for visibility and uniform security policies.A comprehensive six-point strategy for managing security in these complex environments, including the role of AI and machine learning to mitigate real-time risks.The foundational importance of implementing a zero-trust security model to achieve consistent, best-in-class security across multiple cloud platforms.

Anand Oswal serves as Senior Vice President and General Manager at cyber security leader Palo Alto Networks where he leads the company’s Firewall as a Platform efforts. Prior to this he was Senior Vice President of Engineering for Cisco’s Intent-Based Networking Group where he was responsible for building the entire set of platforms, from switching, wireless and routing to IoT and cloud services, that make up Cisco’s extensive enterprise networking portfolio. Anand joined Cisco in 2009 via the acquisition of Starent Networks, a leader in mobile packet core gateways. He holds more than 60 U.S. patents and earned a bachelor’s degree in telecommunications from the College of Engineering, Pune, India and a master’s degree in computer networking from the University of Southern California, Los Angeles.

Building an AI Culture: Strategies for Business Leaders

Tue, 07 Nov 2023 08:00:00 -0500

In CXOTalk episode number 812, Michael Krigsman speaks with Andrew McAfee, a principal research scientist at MIT, for a detailed discussion on creating a business culture that supports AI. As the author of 'The Geek Way, McAfee shares lessons drawn from his extensive research on how technological advancements impact business operations and organizational culture.

This conversation is particularly valuable for business leaders interested in learning how to create culture that supports the strategic role of AI in their organization.

Key highlights from this episode include:

The Intersection of AI and Business Culture: Insight into how AI is reshaping business strategies and influencing organizational dynamics.'Geek Culture' in Organizations: Exploration of the concept of 'geek culture' within enterprises and its significance in fostering innovation.Ethical and Strategic Implications: Discussion on the ethical aspects of AI integration and strategies for effective implementation in corporate settings.Adapting to Technological Change: Guidance on how businesses can evolve to embrace technological advancements and the future of work.

Andrew McAfee is a Principal Research Scientist at the MIT Sloan School of Management, co-founder and co-director of MIT’s Initiative on the Digital Economy, and the inaugural Visiting Fellow at the Technology and Society organization at Google. He studies how technological progress changes the world. His next book The Geek Way will be published by Little, Brown in 2023. His previous books include More from Less and, with Erik Brynjolfsson, The Second Machine Age.

McAfee has written for publications including Foreign Affairs, Harvard Business Review, The Economist, The Wall St. Journal, and The New York Times. He's talked about his work on CNN and 60 Minutes, at the World Economic Forum, TED, and the Aspen Ideas Festival, with Tom Friedman and Fareed Zakaria, and in front of many international and domestic audiences. He’s also advised many of the world’s largest corporations and organizations ranging from the IMF to the Boston Red Sox to the US Intelligence Community.

Enterprise AI Strategy: Planning to Execution, with Citi

Tue, 14 Nov 2023 13:00:00 -0500

In this episode of CXOTalk, explore the evolving role of artificial intelligence (AI) and machine learning (ML) in the corporate environment, featuring Murli Buluswar, the Head of Analytics for the U.S. Personal Bank at Citi.

The discussion focuses on integrating AI and ML into core business strategies and operations, offering a nuanced perspective on leveraging these technologies for improve decision-making and business outcomes.

Key learnings from this episode include:

Integrating AI/ML into Business Strategy and Operations: Gain insights into how AI and ML are reshaping strategic planning and operational processes, emphasizing the need for a holistic approach that goes beyond simply adopting tools.Emphasis on Outcome-Driven AI Initiatives: Discover the importance of focusing on measurable results in AI/ML projects, highlighting the significance of financial outcomes and the value of cross-functional team collaboration for impactful implementation.Fostering a Culture of Innovation and Curiosity in AI Adoption: Learn about the challenges and strategies involved in creating an organizational culture that is receptive to AI, underlining the necessity for continuous learning, innovation, and curiosity to fully harness AI's potential in business.

Join this thought-provoking episode with Murli Buluswar, examining strategic and operational facets of AI in the enterprise, uncovering key insights and actionable strategies for businesses aiming to navigate the enterprise AI.

Murli Buluswar is an ‘intrapreneurial’ analytical and strategic C-Suite Financial Services leader who has successfully built alignment and achieved commercial outcomes by challenging conventional processes while harnessing data-driven intelligence.

A former member of The Operating Committee of The American International Group (AIG), Murli has influenced Fortune 100 board members and senior leaders to expand innovative thinking and execution through data insights. As Chief Science Officer for AIG, Murli built a (data) Science team to ‘serve as a catalyst for consistent evidence-based decision making at AIG.’

As Head of U.S. Consumer Analytics (USCA), Murli is leading the execution of the vision to ‘be a critical partner in achieving a quantum leap in customer intelligence’ across Citibank’s 30MM+ customer base. USCA is realizing this vision by delivering transformative outcomes on three dimensions: Asking deeper (customer level) business questions, harnessing wider (real-time) data assets, and enhancing algorithm sophistication.

CIO Playbook for Enterprise AI

Mon, 23 Oct 2023 08:00:00 -0400

CIO advisors Tim Crawford and Isaac Sacolick explore practical approaches for Chief Information Officers (CIOs) aiming to integrate Artificial Intelligence (AI) within their organizations.

The discussion includes crucial topics including aligning AI initiatives with business objectives, talent management, establishing a solid data management framework, and navigating the ethical landscape of AI deployment. This episode provides CIOs with a straightforward guide, shedding light on the challenges and opportunities that AI presents.

Key lessons from this episode include:

Embrace and Balance AI Technology with Human Elements: Leaders must navigate the integration of AI into their organizations by focusing on innovation but the human aspect, such as job security and the changes in workflow that AI brings.

Leadership in AI Strategy: CIOs need to take a leadership role in developing and communicating a clear strategy and vision for AI within their organizations, focusing on the problems AI can solve and the value it brings.

Education and Adaptability: As AI technologies evolve, CIOs should prioritize education within their teams and adapt by integrating new AI capabilities into workflows and processes.

Understand the Financial Value of Data: CIOs must develop a deeper understanding of the financial value of their data and create a strategy that aligns AI initiatives with the organization's broader business goals.

Rethink IT’s Role and Foster Lifelong Learning: IT is not just a support function; it's a strategic differentiator. CIOs should foster a culture of lifelong learning and encourage their teams to experiment and innovate with AI technologies, all while ensuring that the IT department remains aligned with the business's core objectives.

Tim Crawford is ranked as one of the Top 100 Most Influential Chief Information Technology Officers (#4), Top 100 Most Social CIOs (#7), Top 20 People Most Retweeted by IT Leaders (#5) and Top 100 Cloud Experts and Influencers.

Tim is a strategic CIO & advisor that works with large global enterprise organizations across a number of industries including financial services, healthcare, major airlines and high-tech. Tim’s work differentiates and catapults organizations in transformative ways through the use of technology as a strategic lever. Tim takes a provocative, but pragmatic approach to the intersection of business and technology.

Isaac Sacolick is the president and founder of StarCIO, a technology leadership company that guides organizations in developing digital transformation core competencies through its center of excellence, workshops, and coaching programs. A lifelong technologist, Isaac has served in startup CTO and transformational CIO roles. He founded StarCIO with the belief that agile ways of working, product management, and data-driven practices can empower diverse teams to drive digital transformation. He is a writer, keynote speaker, and author of two books, the Amazon bestseller Driving Digital, a playbook for leading digital transformation, and his new book, Digital Trailblazer where he shares dramatic stories and 50 lessons for transformation leaders. Recognized as a top digital influencer and is a frequent contributor to InfoWorld and CIO.com where he writes about digital transformation, agile management, emerging technology, and leadership topics. You can find him sharing new insights on his blog Social, Agile, and Transformation, the Driving Digital Standup YouTube channel, or during the Coffee with Digital Trailblazers.

Technology and Innovation Strategy with the CTO of Caterpillar

Sun, 24 Sep 2023 13:00:00 -0400

Welcome to CXOTalk episode 807, with Karl Weiss, Chief Technology Officer at Caterpillar, an iconic brand and a leader in construction and mining equipment with over 100,000 employees, $60 billion in revenue, and 1.4 million connected assets globally,

With 35 years of experience at the company, Weiss brings a nuanced understanding of how technology shapes business outcomes.

Weiss shares Caterpillar's approach to innovation, which is led by customer needs. He highlights the use of autonomous and AI technologies in mining trucks and other heavy equipment, explaining how machine learning, virtual reality, digital twins, and data analytics contribute to safer and more efficient operations. He also mentions Caterpillar's steps towards electric vehicles, sustainability, supply chain resilience, and the exploration of emerging technologies such as autonomy and connectivity.

Key Discussion Points

This in-depth conversation includes these important issues:

Caterpillar’s customer-driven approach to innovation, leveraging autonomy, AI, and machine learning to enhance the safety and efficiency of mining trucks and heavy equipment.The role of data analytics, digital twins, VR, and telematics in enabling predictive maintenance, remote monitoring, and virtual prototyping, aiding faster development.Caterpillar's global strategy, focusing on regional talent recruitment, local manufacturing, and collaborations to meet diverse customer needs across different markets.

Throughout the discussion, Weiss stresses the alignment of business, technology, and innovation to meet customer demands, sharing insights into managing a large technology portfolio across diverse global markets.

Whether you’re a senior executive, a technology enthusiast, or someone interested in the confluence of business and tech, this episode promises a deep dive into the practical, strategic, and technical facets of leading a global enterprise in a digitally connected world.

Karl Weiss is chief technology officer and a senior vice president of Caterpillar Inc., responsible for the Integrated Components and Solutions (ICS) Division. ICS designs and builds components and systems that are used across the Caterpillar portfolio and also provides technology leadership, engineering, research, validation and manufacturing services to the enterprise.

Since joining Caterpillar in 1988, Weiss has had various assignments within product development at Caterpillar’s Decatur, Joliet, and Aurora facilities, primarily focused on large machine structural design. He subsequently transferred to Geneva, Switzerland, with Caterpillar Global Mining as an equipment management consultant serving mining customers and dealers in Europe and Africa. Weiss then became the large wheel loader new product introduction manager in Aurora, Illinois. He and his family then moved to Beijing, China, for four years, where Weiss served as the wheel loader product manager for the Asia Pacific region. In that role, he managed the integration of Shandong Engineering Machinery (SEM) as Caterpillar’s entry into the China wheel loader market. Weiss served as the worldwide product manager for medium wheel loaders in Aurora. In 2013, the Caterpillar board of directors named Weiss as senior vice president of Earthmoving. He was then named senior vice president of Material Handling & Underground in August 2017 and senior vice president of ICS and chief technology officer in May 2019.

Customer Experience and Brand Strategy at T-Mobile

Thu, 26 Oct 2023 13:00:00 -0400

In Episode 811 of CXOTalk, host Michael Krigsman speaks with Jon Freier, President of the Consumer Group at T-Mobile, in a thought-provoking conversation focusing on the dynamics of customer experience and brand strategy in wireless. This episode provides deep insights into how a major telecom company navigates market challenges and opportunities.

Key insights you will learn in this episode:

Disruptive Strategies in Telecom: Gain an understanding of how T-Mobile's 'Un-carrier' strategy, initiated in 2013, disrupted the traditional telecom industry, emphasizing customer-centric policies over conventional norms.Leveraging Data for Customer Engagement: Learn about the role of data analytics, and personalization in crafting customer experiences. Freier discusses the nuances of serving a diverse customer base and the importance of aligning technology with user needs.Addressing Social Responsibility in Tech: The conversation extends beyond business strategies to examine the broader social implications of technological advancements. Freier touches on topics like youth safety in the digital world, showcasing how a telecom giant contemplates its societal impact.

Watch this important discussion and go behind the scenes of T-Mobile’s strategies, for valuable lessons on customer engagement, technological innovation, brand strategy, and social responsibility in the fast-evolving telecom industry.

Jon Freier is the President of T-Mobile’s U.S. Consumer Group, leading consumer-facing brands and operations for both postpaid and prepaid customer segments. He’s responsible for thousands of employees spread across teams that lead consumer strategy and experience, consumer marketing, consumer operations, go-to-market planning, branded retail and customer service and the portfolio of independently owned and operated sales and distribution channels.

Starting with T-Mobile’s originating company, Western Wireless, Jon began on the frontline when the company had fewer than 75,000 customers. Since that time, he has transformed T-Mobile’s Consumer Group into an award-winning team, contributing to one of the largest and fastest retail expansions in American history and garnering countless customer-experience accolades. This extraordinary growth allowed the Un-carrier to reach tens of millions of additional customers throughout America’s largest cities and smallest towns over the last few years.

Generative AI Strategy in the Enterprise

Mon, 18 Sep 2023 13:00:00 -0400

In episode 806 of CXOTalk, we welcome Bruno Aziza, who was a distinguished voice at Google before joining CapitalG, to discuss practical applications of generative AI within the enterprise.

The conversation explore the technical aspects, the importance of data quality, and the ethical considerations surrounding generative AI deployment.

Be sure to watch episode 806 for a live, nuanced discussion aimed at elevating your strategic roadmap for enterprise AI.

Bruno Aziza is a Partner at CapitalG, Alphabet's (parent company of Google) independent growth fund. He is a seasoned operator who specializes in high-growth SaaS and enterprise software. Bruno has led product, marketing, sales and business development teams across all phases of growth, from startups to mid-size companies and Fortune 10 software leaders.

Enterprise AI: The Leadership Lessons

Fri, 28 Jul 2023 08:00:00 -0400

Artificial intelligence promises great opportunities for the enterprise but realizing that potential requires strong leadership and a strategic approach. On episode 799 of CXOTalk, we spoke with Sunil Senan, Global Head of Data, Analytics and AI at Infosys, about the leadership lessons around enterprise AI adoption.

While interest in enterprise AI is high, companies still have more questions than answers, especially around how to translate the potential of AI into practical benefits and outcomes.

Among the topics discussed are:

There is heightened enterprise interest in AI but more questions than answers on how to apply it. Companies want help translating AI's potential into business impact.AI adoption differs from past "big bang" software rollouts. It requires continuous, iterative development and learning.AI success depends on envisioning goals, preparing for organizational change, and responsible design. Ethics and compliance can't be an afterthought.AI offers opportunities like accelerated growth, operational efficiencies, and connected ecosystems through data sharing.Realizing AI's benefits takes thoughtful leadership, cultural change, and aligning AI to solve specific business problems vs "AI for AI's sake."

Sunil Senan is Senior Vice President and Global Head of Data, Analytics, and AI at Infosys. In this role, he works closely with Infosys’ strategic clients on their data & analytics led digital transformation initiatives. He is passionate about how data & analytics is creating economic impact in the society and how enterprises and governments can engage in driving this transformation. He has written the “Data economy in Digital times” paper articulating how the new data economy presents a set of new possibilities for enterprises, governments to serve their citizens and consumers. Sunil holds a bachelor of engineering degree with a specialization in computer science and has completed his master’s in business administration (executive-MBA) from prestigious Indian Institute of Management, (IIM) Bangalore.

AI Workflows in Business: A Practical Guide

Mon, 09 Oct 2023 13:00:00 -0400

The rising significance of enterprise AI presents a unique hurdle: seamlessly integrating AI-based business workflows into operational systems, especially for non-programmers. On CXOTalk episode 808, we explore these issues with Mike Knoop, co-founder of Zapier and the company's AI lead. The conversation with Mike covers the rationale behind integrating AI, the technological advancements AI brings to workflow automation solutions, and its broader impact on business agility.

Key points in the discussion include:

The potential of AI-powered automation to empower more business users with customized workflows. But governance, accuracy, and security are key challenges to consider when implementing AI workflows.Initial use cases include generating creative ideas, summarizing unstructured data, and making powerful business process automations easier to build for non-technical users.Customer service and marketing are excellent starting points for AI automation.

Watch this conversation to gain practical advice on using low-code, no-code tools to automate AI in the enterprise.

Mike Knoop is the co-founder and Head of Zapier AI at Zapier. Mike has a B.S. in mechanical engineering from the University of Missouri, where his research topic was focused on finite element modeling and optimization.

Enterprise AI: Data Democratization and Cloud Computing

Tue, 05 Sep 2023 08:00:00 -0400

In this incisive CXOTalk conversation, we talk with Bob Muglia, a technology veteran with a storied career, to discuss the transformative impact of data management and cloud computing on today's businesses.

As the influence of AI grows, it brings a set of complexities and opportunities that are deeply entangled with corporate culture and organizational structure. Bob provides an expert viewpoint on navigating this complex terrain, including the essential role of the cloud in driving AI and the looming era of robotics.

From the democratization of data to the unpredictability of AI outcomes, this interview sheds light on the critical elements shaping the future of technology and business. Be sure to watch this essential dialogue for insights on leveraging the modern data stack, AI, and the cloud to achieve your organization's strategic goals.

Our guest co-host is QuHarrison Terry, Chief Growth Offer for the Mark Cuban Companies.

Watch CXOTalk episode 804 for a substantive discussion on the future of AI, cloud computing, and data.

Bob Muglia is a data technology investor and business executive, former CEO of Snowflake and past President of Microsoft's Server and Tools Division. As a leader, Bob focuses on how innovation and ethical values can merge to shape the Data Economy's future in the era of AI. He serves as a board director for emerging companies which seek to maximize the power of data to help solve some of the world's most challenging problems. Bob is also the author of the book The Datapreneurs.

QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.

Harvard Business School Professor: How to Lead Enterprise AI

Tue, 22 Aug 2023 13:00:00 -0400

On CXOTalk episode number 803, Harvard Business School professor Iavor Bojinov explains how to make enterprise AI projects successful, given their high rate of failure. Here are key points from the discussion:

Prioritize Projects: Focus on AI initiatives that align with your business goals and are feasible to implement.Leadership and Culture: Make sure your company culture is open to AI, with leaders who grasp both the technical and commercial dimensions.Scalable Systems: Develop an 'AI factory' to streamline and scale AI development.Vendor Flexibility: When working with outside partners, don't lock yourself into one platform. Be ready to switch if necessary.Trust: Ensure that AI systems are transparent, audit for bias, and establish clear lines of accountability for failures.

Bojinov stresses that each stage of an AI project, from conception to ongoing management, needs expertise, adaptability, a receptive culture, and trust. With a well-thought-out strategy, companies can navigate typical challenges and harness AI's full potential.

Our guest co-host for this episode is QuHarrison Terry.

Iavor Bojinov is an Assistant Professor of Business Administration and the Richard Hodgson Fellow at Harvard Business School. He is the co-PI of the AI and Data Science Operations Lab and a faculty affiliate in the Department of Statistics at Harvard University and the Harvard Data Science Initiative. His research and writings center on data science strategy and operations, aiming to understand how companies should overcome the methodological and operational challenges presented by the novel applications of AI. His work has been published in top academic journals such as Annals of Applied Statistics, Biometrika, The Journal of the American Statistical Association, Quantitative Economics, Management Science, and Science, and has been cited in Forbes, The New York Times, The Washingon Post, and Reuters, among other outlets. Before joining Harvard Business School, Professor Bojinov worked as a data scientist leading the causal inference effort within the Applied Research Group at LinkedIn. He holds a Ph.D. and an MA in Statistics from Harvard and an MSci in Mathematics from King’s College London.

QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.

Practical Advice on Enterprise AI from CEO of Box

Sun, 10 Sep 2023 13:00:00 -0400

How can enterprises adopt AI responsibly and effectively? In this interview, Box CEO Aaron Levie shares insider strategies.

Levie has a unique vantage point on enterprise AI gained from working closely with Fortune 500 customers. He sees enthusiasm to implement AI, but open questions remain around risks, architecture, and use cases.

In this wide-ranging discussion, Levie offers practical advice to help leaders:

Build flexible architectures to swap AI components as tech advancesEncourage decentralized testing of use cases to find high-value applicationsForm committees to develop standards and identify opportunitiesEnsure data security and access controls are in place before deploying AIMaintain human accountability and oversight of AI systems

Levie covers key issues like potential AI inaccuracies, copyright challenges, and the need for thoughtful governance. He remains optimistic about AI’s potential to boost productivity and creativity but emphasizes this transformation is still in the early stages.

With insider recommendations, Levie helps leaders develop strategies to adopt AI successfully.

Don’t miss this timely conversation on the real-world opportunities and obstacles impacting enterprise AI today.

Aaron Levie is Chief Executive Officer, Cofounder and Chairman at Box, which he launched in 2005 with CFO and cofounder Dylan Smith. He is the visionary behind the Box product and platform strategy, incorporating the best of secure content collaboration with an intuitive user experience suited to the way people work today. Aaron leads the company in its mission to transform the way people and businesses work so they can achieve their greatest ambitions. He has served on the Board of Directors since April 2005.

What Is People Analytics? (with Workday)

Sun, 23 Jul 2023 13:00:00 -0400

People analytics is a crucial part of the HR toolset, because it leverages data-driven insights to optimize workforce strategies, enhance employee performance, and improve organizational outcomes.

To explore this topic, Michael Krigsman hosts a CXOTalk discussion with Caroline O'Reilly, GM of Analytics at Workday, and a leading expert in leveraging people data strategically.

Key topics covered:

The challenges of fragmented, siloed people data and the need for AI/ML to surface insights.Understanding the value of people analytics for accelerating decisions and solving complex business questions.Key strategic questions answered by people analytics, from hybrid work models to skills gaps.The types of data used, from surveys to performance metrics and more.How people analytics improves employee experience through listening tools and answering questions.The growing importance of skills data for hiring, mentoring, and reskilling.Practical examples of people analytics use cases at Workday and LeasePlan.Ensuring data security and privacy when leveraging people data.The role of AI and machine learning in automating people analytics.Advice for HR leaders on driving organizational adoption and building a data-centric culture.Best practices for implementing people analytics, from aligning with business strategy to utilizing AI/ML.

Navigating Remote Work: Insider Strategies from Verizon

Sun, 16 Jul 2023 13:00:00 -0400

In this insightful CXOTalk interview, Mark Custodio, Director of Enterprise Sales at Verizon, unpacks the key trends, challenges, and solutions shaping the future of remote and hybrid work.

Drawing from extensive on-the-ground experience, Custodio offers practical guidance on using technology to enable seamless collaboration, connectivity, security, and exceptional employee experiences across distributed teams.

Tune in to hear Custodio's perspectives on:

The latest trends in remote and hybrid work modelsCommon pain points organizations face in supporting distributed teamsSolutions for remote work challenges related to technology, compliance, and securityBest practices for selecting the right tools and technologiesThe employee experience imperative - how to engage and retain top talentEmployee training and awareness around phishing and security risksImplementation and change management best practicesThe future of work - how 5G, fiber, and other advances will shape remote collaboration

Don't miss Custodio's practical insights and guidance, reflecting years of working with Verizon’s largest customers. This interview provides invaluable perspective for any organization navigating the new world of flexible work arrangements.

Mark Custodio is Director of Enterprise Sales at Verizon. Mark has spent his career growing, leading, and transforming dynamic businesses that deliver exceptional results. He has over 20 years of experience developing a broad network of strategic industry relationships, building innovative businesses from the ground up, and leading teams to increase performance and productivity.

Mark is known as a gifted sales leader who motivates and inspires his team members to exceed expectations. He leads several organizations that partner with global enterprise customers to help them ideate, design, and execute their digital transformation journeys. Focused on making the complex simple, Mark and his teams are experts in the latest technologies such as 5G, Multi-Access Edge Computing, Security, Software-Defined Networking, Cloud Enablement, IoT, and innovative, disruptive technologies such as Fixed Wireless Access and Private Networks.

Empowering AI and Customer Experiences Through Digital Transformation

Mon, 31 Jul 2023 13:00:00 -0400

In this episode of CXOTalk, Mojgan Lefebvre, Executive Vice President and Chief Technology & Operations Officer for Travelers, a leading insurance company, explains how the company is making big changes to stay current in today's tech-driven world.

The discussion covers a wide range of topics that are key to understanding how technology and culture are coming together to reshape the way insurance companies operate. Our guest co-host for this episode is QuHarrison Terry, the Chief Growth Officer for the Mark Cuban Companies

Key points from this episode include:

Digital transformation and customer experience: How Travelers is using new technology to improve how they connect with customersUsing AI and data: The role of artificial intelligence and data analysis in driving innovation at Travelers Talent and culture: The importance of managing change and supporting team members while the company is transformingLooking ahead: A look at the long-term impact of modern technologies on the insurance business, and how Travelers is working to build trust with customers while addressing new challenges

Join us to learn more about how one company is navigating the complex mix of technology, people, and leadership. Whether you're in the business, a technology fan, or just curious about what's next, this episode has something for you.

Mojgan Lefebvre is Executive Vice President and Chief Technology & Operations Officer for Travelers, a company with $32 billion in revenues and the only property casualty insurer on the Dow Jones Industrial Average. Prior to Travelers, Lefebvre was CIO for Liberty Mutual’s Global Risk Solutions. She also held a variety of senior business and technology leadership roles across the financial, high-tech and biomedical industries, including strategy consulting firm Bain, technology provider EMC and medical device provider bioMérieux.

An Iranian American who immigrated to the U.S. in 1985, Lefebvre has lived in six countries and speaks three languages. She earned her MBA from Harvard Business School and her undergraduate degree in computer science from the Georgia Institute of Technology.

QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.

Responsible AI, Public Policy, and Social Impact: A Conversation from the House of Lords

Mon, 17 Jul 2023 13:00:00 -0400

As AI and other emerging technologies race ahead at lightning speed, establishing ethical guardrails has become urgent. In this forward-looking episode of CXOTalk, Lord Tim Clement-Jones of the UK House of Lords offers a thoughtful perspective on navigating this complex landscape.

With an eye toward practical solutions, he discusses how to assess risks and shape regulations to enable innovation. He advocates bringing together diverse voices internationally to find common ground on AI safety standards. Lord Clement-Jones stresses tackling online harms thoughtfully and avoiding regulatory overreach. Throughout the wide-ranging conversation, his level-headed advice provides direction for policymakers and technologists alike. Lord Clement-Jones aims to balance rapid progress with collaborative, proactive efforts to ensure AI and related technologies benefit humanity.

Our guest co-host for this episode is QuHarrison Terry.

Lord Clement-Jones was made CBE for political services in 1988 and a life peer in 1998. He is Liberal Democrat House of Lords spokesperson for Science, Innovation and Technology; a member of the AI in Weapons Systems Select Committee; former Chair of [the very first] House of Lords Select Committee on AI which sat from 2017-18; Co-Chair and founder of the All-Party Parliamentary Group on AI; a founding member of OECD’s Parliamentary Group on AI and a Consultant on AI Policy and Regulation to global law firm, DLA Piper.

QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.

Mastering AI: Designing and Implementing Effective Data Strategies

Sat, 10 Jun 2023 08:00:00 -0400

Welcome to Episode #793 of CXOTalk. This platform brings together industry leaders and experts to discuss emerging technologies and trends. Today’s episode features a conversation on data management and Artificial Intelligence (AI) with esteemed guests, Dr. Inderpal Bhandari and Dr. Anthony Scriffignano.

Dr. Inderpal Bhandari holds the position of Global Chief Data Officer at IBM. In his role, he is instrumental in optimizing data utilization within the organization, focusing on integrating AI technologies to align data strategy with business objectives.

Dr. Anthony Scriffignano, former Chief Data Scientist at Dun & Bradstreet, is currently a Distinguished Fellow at think tank, The Stimson Center. He has an extensive background in AI, with a particular emphasis on data quality, and its critical role in implementing viable AI solutions that are congruent with business requirements.

In this episode, the discussion explores using data in AI initiatives, the importance of data quality, and strategies to ensure that AI initiatives are constructive and aligned with business goals. The conversation also addresses the practical integration of AI in organizational operations, including technological considerations, human resources, and the cultivation of an enabling culture.

Specific topics include:

About Inderpal BhandariAbout Anthony ScriffignanoThe relationship between data and AIImportance of quality data in training AIAligning data strategy with business objectivesHow to align data strategy with business objectivesImportance of “organizational agreement” on AI / strategy alignmentCXO roles must be part of the AI / business alignment discussionFocus on strategy first and technology tools laterComparing business and technological challengesFour elements of AI adoptionPartnership with the business to overcome resistance to organizational changeAlignment challenges business and technology domainsAsk the difficult questions!The role of technologists as change agents in organizational alignmentAI adoption must include a bottom-up organizational change strategy and an empowered team“Massive federation of data and AI capability” in the enterpriseManaging and selecting technology to solve data and AI challengesImpact of the pandemic - hybrid and remote work - on business operationsUnderstanding decision elasticityChallenges in AI-enabled initiativesTrust, privacy, and job displacement impacts of AIOn trust and explainability in AICosts of not implementing governance or data quality in AI projectsDifferences between generative AI and more traditional AI projectsAdvice to business and technology leaders on data and AI

This insightful dialogue offers valuable perspectives for individuals seeking a deeper understanding of the relationship between data management and Artificial Intelligence in a large-scale corporate environment.

How to Build Customer Loyalty and Retention, with Zoho and Shiji Group

Tue, 22 Aug 2023 08:00:00 -0400

In the dynamic world of hospitality, creating and maintaining customer relationships is both an art and a science. In this exclusive CXOTalk interview, Michael Krigsman sits down with Sergio Teixeira, director of global operations at the Shiji Group, a company at the forefront of redefining customer experiences in the hospitality industry.

Key themes of this conversation include:

Digital Transformation in Hospitality: Teixeira explains important shifts in the industry, especially post-pandemic, and how technology has become essential to transforming the entire guest experience.Data-Driven Decision Making: The conversation explores how Shiji leverages data and analytics tools like Zoho to anticipate customer needs, understand patterns, and enhance efficiency across various segments of the hospitality industry.Human-Centric Approach: Despite the heavy reliance on technology, Teixeira emphasizes the vital importance of empathy, collaboration, and a human touch in both understanding customers and shaping how the company provides service.

With a global presence and local touch, Shiji provides software solutions across the hospitality industry, from high-end restaurants to golf courses. Technology underlies their commitment to guests and delivering products and services.

Watch this conversation to learn about digital transformation in the hospitality industry, the art of scaling, and the critical role data plays in shaping the guest experience. Whether you're in hospitality or any customer-centric industry, this conversation offers valuable lessons on forging meaningful connections and adapting to change.

Sergio Teixeira is a Global CRM Manager of Shiji Group.

Ecommerce Strategy: AI-Powered Search and Discovery

Fri, 09 Jun 2023 08:00:00 -0400

In episode 792 of CXOTalk, we explore AI-powered search and discovery in ecommerce with Sean Mullaney, Chief Technology Officer, of Algolia. Mullaney explains how AI and machine learning can improve customer lifetime value by enabling greater personalization in ecommerce. We also discuss vector search technology and the impact on customer experience.

This in-depth discussion presents practical advice from Algolia, the second largest search engine after Google.

Watch this episode to understand how to implement these transformative technologies to improve customer loyalty and ecommerce revenue.

The conversation includes these topics:

Ecommerce and the paradox of choiceImpact of AI and machine learning on ecommerceImproving user experience: How AI personalizes shoppingWhat is vector search?Vector vs. traditional keyword searchUsing personalization to drive higher customer lifetime valueUsing AI-powered search to improve ecommerce customer acquisition and raise customer lifetime valueBest practices for implementing personalization in ecommercePersonalization and the retail buying funnel in ecommercePersonalization and real-time data in ecommerceEthical considerations in hyper-personalizationMeasurement, KPIs, and A/B testing in ecommerce personalizationUnderstanding customer behavior and shopping modes in ecommerceFuture of search and discovery in ecommerceAdvice for ecommerce retailers

Sean Mullaney is the Chief Technology Officer at Algolia. He joined Algolia from Stripe, where he most recently acted as the Chief Information Officer in Europe and led a global engineering organization overseeing the development and operations of 40+ local payment methods across Europe, Asia, and the Americas that processed hundreds of billions of dollars.

Prior to Stripe, Mullaney oversaw the development of AI powered discovery experiences, including search, recommendations, personalization and browse as the VP of Engineering at Zalando, the largest eCommerce fashion retailer in Europe with nearly 50M active customers. Mullaney also spent more than seven years at Google heading various innovation teams, including three years at the Google research labs in Silicon Valley.

In addition to serving as CTO of Algolia, Mullaney serves as a Board Member for Manna Drone Delivery, a Venture Advisory Board Member for Elkstone Ventures, is a member of the Market Advisory Group at the European Central Bank advising on the design of the Digital Euro and an active startup advisor and a Sequoia Scout angel investor. Mullaney earned a bachelor’s degree in computer science from the University of Cambridge.

Business Transformation: How to Tame the Unknowns?

Tue, 30 May 2023 13:00:00 -0400

Watch CXOTalk episode 790 for a discussion with Atif Rafiq, the author of 'Decision Sprint,' and former President of MGM Resorts International.

Atif explains how to manage business transformation and innovation in the face of uncertainty. The book emphasizes the importance of "upstream work" - a structured initial phase that addresses unknowns in innovation projects - and outlines a three-step approach comprising Exploration, Alignment, and Decision-making. Rafiq’s methodology distinguishes itself by emphasizing purposefulness and inclusiveness.

The conversation includes these topics:

About Atif Rafiq’s book, Decision SprintUpstream work: Challenges of business transformationReframing approaches to risk managementComplex business problems require inclusive thinkingHow to cultivate “input obsession” to develop robust ideasUse collective intelligence to hack the corporate culture for innovationPractical examples: Amazon and VolvoThe innovation pipeline: Breaking down silos and unifying goals in digital transformationCreate clear and simple goals to align the organizationStart with questions and an open mindFocus on inputs from across the organizationDemonstrate quick wins to gain the confidence of senior leadershipAdvice to Chief Information OfficersAdvice to CEOs on leading the challenge of upstream work

Atif Rafiq has blazed trails in Silicon Valley and the Fortune 500 for over 25 years. After rising through digital native companies like Amazon, Yahoo!, and AOL, Atif held C-suite roles at McDonald’s, Volvo, and MGM Resorts. He oversaw thousands of employees as a global P&L, transformation, and innovation leader.

Atif has built a large following as one of today’s top management thinkers. Over half a million people follow his ideas about management and leadership on LinkedIn, where he is a Top Voice, and his newsletter Re:wire has over 100,000 subscribers.

Atif is passionate about helping companies push boldly into the future. He accomplishes this through Ritual, a software app revolutionizing how teams innovate and problem-solve, and through his work as keynote speaker, board member, and CEO advisor.

Accenture and Generative AI: Advice for Business Leaders

Fri, 07 Jul 2023 13:00:00 -0400

At the vanguard of technological innovation, this episode of CXOTalk offers an incisive look into the transformative impacts of generative AI.

Host Michael Krigsman engages acclaimed author and thought leader Paul Daugherty, Group Chief Executive of Accenture Technology, in a far-reaching dialogue exploring this breakthrough technology. With decades of experience advising Fortune 500 companies, Daugherty provides unique insights into AI's monumental potential alongside prudent recommendations for responsible adoption.

From reimagining workflows to anticipating future capabilities, Daugherty and co-host QuHarrison Terry delve into AI's promise and perils. Expert perspectives for executives seeking to leverage AI's capabilities while safeguarding ethics and values. A must-watch for leaders aiming to remain competitive in the AI-driven economy. Gain an informed vision of the coming AI revolution from one of the foremost minds accelerating it.

The conversation includes these topics:

Overview of generative AIDiagnostic AIPredictive AIGenerative AITiming of generative AI advancementsSurprises in the pace of advancementAdopting Generative AIRecommendations for adoptionImpact of AI on different industriesApplying responsible ai retroactivelyImpact of AI on work and productivityAdvisingCreatingAutomatingProtectingTechnology DevelopmentExplainable AIProgress in ExplainabilityOrganizational maturity for AIAssessing AI maturityAccenture's AI investmentHow to invest in technology ambiguityScience fiction and the futureTimeline for transhumanismPaul Daugherty’s reading listComments on managing a large organizationQuantified self and personal dataConclusion

Paul Daugherty is Accenture's group chief executive – technology & chief technology officer. He leads all aspects of Accenture's technology business. Paul is also responsible for Accenture's technology strategy, driving innovation through R&D in Accenture Labs and leveraging emerging technologies to bring the newest innovations to clients globally. He recently launched Accenture's Cloud First initiative to further scale the company's market-leading cloud business and is responsible for incubating new businesses such as blockchain, extended reality and quantum computing. He founded and oversees Accenture Ventures, which is focused on strategic equity investments and open innovation to accelerate growth. Paul is responsible for managing Accenture's alliances, partnerships and senior-level relationships with leading and emerging technology companies, and he leads Accenture's Global CIO Council and annual CIO and Innovation Forum. He is a member of Accenture's Global Management Committee.

Paul also served as chairman of the board of Avanade, the leading provider of Microsoft technology services, for five years and remains on the board of directors. He serves on the boards of Accenture Global Services Limited, the Computer History Museum and the Computer Science and Engineering program at the University of Michigan. He also sponsors Accenture's partnership with Code.org, which is focused on bringing Computer Science education to students around the world.

QuHarrison Terry is head of growth marketing at Mark Cuban Companies, Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.

Previously, he led marketing at Redox, focusing on lead acquisition, new user experience, events, and content marketing. QuHarrison has been featured on CNN, Harvard Business Review, WIRED, Forbes and is the co-host of CNBC’s Primetime Series – No Retreat: Business Bootcamp. As a speaker and moderator QuHarrison has presented at CES, TEDx, Techsylvania in Romania, Persol Holdings in Tokyo, SXSW in Austin, TX, and more. QuHarrison is a 4x recipient of Linkedin’s top voices in Technology award.

CXO's Guide to Effective Storytelling in Business

Tue, 20 Jun 2023 13:00:00 -0400

In Episode #794 of CXOTalk, we explore storytelling in business with Josh Bernoff, a seasoned ghostwriter, industry analyst, and business strategist. Josh explains how stories can drive business success, and how empathy can transform intellectual ideas into emotionally resonant narratives.

This episode presents the challenges technology leaders face in storytelling, the significance of a robust product story, and the universal appeal of visual storytelling. Josh explains how to manage executive bias in data storytelling, crafting stories with data, addressing salespeople's resistance to storytelling, and the foundational role of empathy in effective storytelling.

Topics in this episode include:

The power of stories in business communicationsImpact of stories on business successEmpathy translates intellectual ideas into stories with emotional impactThe challenge of storytelling for technology leaders, like CIOs and CTOsThe power of a strong product storyHow to tell a memorable storyThe power of visual storytelling is universal across culturesHow to handle executive bias in data storytellingHow to tell a story with dataHow to address pushbacks from salespeople on storytellingHow to tell sales storiesRole of empathy in storytelling for salesHow to write an effective story for businessEffective stories require details to become realHow to write an effective customer case study in businessHow to manage marketing departments that do poor storytellingCreate interesting storytelling, without rehashing old, tired storiesHow to create a narrative story arc in business writingWhat CIOs should know about effective storytelling for information technologyWhat are the best AI tools for B2B writingEmpathy is the foundation of effect storytelling

Josh Bernoff has been a professional writer since 1982. He has coauthored three books on business strategy, including Groundswell, which was a bestseller. And he is passionate about clear, brief, fascinating communication.

For 20 years at Forrester Research, he wrote and edited reports on the future of technology. He learned to do kickass analysis of business strategy, then taught others to do so. In his last five years there, as Senior Vice President, Idea Development, he identified, developed, and promoted Forrester’s most powerful and influential ideas. He gave hundreds of speeches around the world, got quoted in every news source you can name, and gave strategy advice to countless clients from the world’s largest companies and tech vendors. Josh Bernoff also created Technographics, the segmentation that launched Forrester’s highly successful consumer survey business.

At Forrester he edited two books by other analysts: Outside In: The Power of Putting Customers at the Center of Your Business (New Harvest/HMH, 2012) by Harley Manning and Kerry Bodine and Digital Disruption: Unleashing the Next Wave of Innovation (Amazon Publishing, 2013) by James McQuivey.

Before Forrester Josh Bernoff spent 14 years in technology startups writing everything from product definitions to online tutorials to press releases. He studied mathematics in the Ph.D. program at MIT and was a National Science Foundation fellow.

How to Manage Security for Operational Technology (OT), with Palo Alto Networks

Fri, 12 May 2023 08:00:00 -0400

In this informative episode of CXOTalk, Anand Oswal of Palo Alto Networks explains how to manage security for operational technology (OT). He discusses security related to interconnected devices, critical infrastructure, manufacturing, medical environments and more.

Oswal provides a clear overview of the challenges involved in securing OT systems, emphasizing the importance of visibility, segmentation, machine learning, and simplifying operations with legacy architectures.

This episode offers valuable insights and practical guidance for professionals seeking to gain a deeper understanding of the intricacies of OT security. From examining the broad attack surface and key challenges to discussing best practices for deployment, this conversation provides a wealth of knowledge to help you effectively secure OT systems.

The conversation includes these topics:

About operational technology (OT) and securityOperational technology presents a broad attack surfaceKey challenges in OT securityEnsuring visibilitySegmentation and zero trustMachine learningSimplify operations, especially with legacy architecturesConsequences of OT security breachesProduct strategy for OT securityBest practices for deploying OT securityGetting started with OT security

Anand Oswal serves as Senior Vice President and General Manager at cyber security leader Palo Alto Networks where he leads the company’s Firewall as a Platform efforts. He holds more than 60 U.S. patents and earned a bachelor’s degree in telecommunications from the College of Engineering, Pune, India and a master’s degree in computer networking from the University of Southern California, Los Angeles.

CIO Strategy: How IT can Create Great Customer Experiences

Mon, 15 May 2023 13:00:00 -0400

On CXOTalk episode 789, we explore the impact of CIO strategy and its transformative impact on customer experiences. Listen to this thought-provoking conversation with Michael Ruttledge, the Chief Information Officer of Citizens Financial Group, as we discuss how IT can help create exceptional customer journeys, foster innovation, and drive sustainable growth.

The topics for this episode include:

Understanding the CIO role in enhancing customer experienceBridging the gap between IT systems and customer valueUsing technology to meet customer expectationsCreating seamless customer experience with innovative technologyDigital transformation and customer experience are strongly connectedFive pillars of next-generation technology strategy at CitizensAgile transformation: shifting from monolithic to incremental software developmentAligning the culture of IT and business to support customer experience objectivesModernizing legacy systems with a platform approachAligning business and technology investmentsThe impact of business and information technology transformation on customer experiencePrioritizing investments in customer experienceThe role of IT in digital transformation projectsCloud strategy: Responsiveness to customers, agility, and efficiency

Michael Ruttledge is the Chief Information Officer and Head of Technology Services for Citizens Financial Group. He oversees all aspects of the bank’s technology environment, from customer- and client-facing applications to the people, processes and infrastructure supporting Citizens’ day-to-day business operations. He spearheaded our Next Generation Technology transformation to modernize the bank and deliver personalized, digital solutions for customers and delivered a major up-skilling initiative and strong culture of learning through immersive Engineering and Architecture Academies, digital credentialing and building of critical skills for the future such as AI, Blockchain, Modern API’s and Cloud. Before joining Citizens in 2019, he previously held the position of Chief Information Officer of American Express Co.

Quantitative Marketing: Data-Driven Strategies and Challenges

Mon, 08 May 2023 13:00:00 -0400

On CXOTalk episode 787, we explore quantitative marketing strategy with Professor Oded Netzer of the Columbia University business school and Amy Jaick, the institution's Chief Marketing Officer.

The conversation covers leveraging data and analytics, the power of personalization, ROI evaluation, the role of A/B testing, and the emergence of quantitative intuition in decision-making:

What is quantitative marketing?Importance of data and analytics in understanding customersThe power of personalization in marketingEvaluating return on investment (ROI) in marketingThe role of A/B testing in quantitative marketingData collection in marketing: Insights and challengesWorking with structured and unstructured data in marketingAdvice to marketers on approaching data strategicallyPrivacy concerns in data-driven marketingWhat is quantitative intuition?Incorporating quantitative intuition into business decision-makingThe role of artificial intelligence in marketing: insights and limitationsHow to combine quantitative marketing techniques and intuition for effective decision-making

Professor Oded Netzer's expertise centers on one of the major business challenges of the data-rich environment: developing quantitative methods that leverage data to gain a deeper understanding of customer behavior and guide firms' decisions. He focuses primarily on building statistical and econometric models to measure consumer preferences and understand how customer choices change over time, and across contexts. Most notably, he has developed a framework for managing firms' customer bases through dynamic segmentation. More recently, his research focuses on leveraging text-mining techniques for business applications.

Amy Jaick is the Chief Marketing and Communications Officer at Columbia Business School. She works across functions and channels to create integrated programs that bring CBS’s mission, vision, and values to life. Prior to joining CBS, Amy built and led the first-ever corporate digital marketing and communications team at ViacomCBS and helped launch Goodman Media’s digital business. Jaick has also held the role of Director of Digital Marketing at Estimize, where she implemented acquisition, engagement, and retention campaigns across mediums. Before Estimize, she oversaw marketing for The Economist's events business in North and South America, after first serving as The Economist's Communications Manager for the region. Jaick initially began her career at Goodman Media designing media relations programs for marquee clients.

VMware COO: Lessons on Driving Transformation at Scale

Sun, 30 Apr 2023 08:00:00 -0400

Discover valuable insights on managing large-scale transformation in this CXOTalk episode featuring Mike Hayes, Chief Operating Officer of VMware. In this conversation, Mike explains how the software giant is navigating change and transformation and pivoting towards a SaaS future. He reveals how VMware is breaking down silos, redesigning processes, and aligning goals to create a unified organization capable of thriving in the multi-cloud era.

The conversation includes these topics:

About VMware’s transformationNavigating large-scale transformation with clear goalsBalancing individual and team incentives for transformation successCulture and incentives: “Don't give people tasks; give them goals.”About VMware's internal and external change initiativesHarmonizing business models with product-led growth strategiesRedesigning processes and breaking down silos across the organizationHow to measure and evaluate transformation progressBusiness agility: What is it and why it is importantPractical advice on creating business agilityHow to measure and evaluate business agilityAdvice for business leaders on driving large-scale organizational changeThe importance of situational awareness

Mike Hayes is VMware’s Chief Operating Officer, where he is responsible for worldwide business operations and acceleration of the Company’s SaaS transition. Mike leads with a passion for driving agility, excellence and meaning in service of customers’ missions. Before VMware, Hayes served as Senior Vice President and Head of Strategic Operations for Cognizant Technologies where he ran a $2B P&L for global financial services. Mike also served as a Chief of Staff to the CEO and COO roles at Bridgewater Associates, an investment management firm.

Prior to joining the private sector, Hayes spent 20 years in the U.S. Navy SEALs, where his last role was Commanding Officer of SEAL Team TWO. He served in the Bosnia, Kosovo, Iraq, and Afghanistan conflicts, including ten months as the Commander of a 2,000-person Special Operations Task Force in southeastern Afghanistan. Hayes was selected as a White House Fellow, served as Director, of Defense Policy and Strategy at the National Security Council, and was the Deputy Commander for Special Operations in Anbar Province, Iraq. His military decorations include the Bronze Star for valor in combat in Iraq, a Bronze Star for Afghanistan, and the Defense Superior Service Medal from the White House.Hayes authored the bestseller “Never Enough: A Navy SEAL Commander on Living a Life of Excellence, Agility, and Meaning," and donates all profits to pay off mortgages for Gold Star families (fallen service members). He holds a Master’s degree from Harvard’s Kennedy School and a Bachelor’s degree from Holy Cross College. He is on the boards of Immuta, a data governance company, and the National Medal of Honor Museum. Hayes is also a lifetime member of the Council on Foreign Relations.

Aligning IT and HR for Employee Experience Success

Thu, 08 Jun 2023 08:00:00 -0400

In episode 791 of CXOTalk, we explore the intersection of Information Technology (IT) and Human Resources (HR) with John Hill, the Senior Vice President for Digital and Information Technology at Suncor Energy.

John explains how HR and IT can work together to create a positive work environment, provide employees with opportunities for growth and development, and use technology to improve communication and collaboration. He also discusses challenges these departments face in driving employee engagement, and strategies that he's used to overcome the issues.

Here are key points in the discussion:

The intersection of IT with corporate culture and employee engagementExploring the relationship between Information Technology (IT) and Human Resources (HR)Upskilling teams and the workforce in a remote work environmentTouchpoints and planning in the CIO / CHRO relationshipHow IT simplifies technology to improve employee experience and engagementEmbedding the employee experience mandate within ITManaging a disconnected workforce using technologyEvaluating success with metrics and measurementWorkday's role in helping Suncor achieve employee engagement goalsImpact of data strategies on employee experience transformationThe role of mobile, AI, and ML in employee experience transformationAdvice to business and technology leaders on IT / HR collaborationWhat is a simplified employee experience?

John Hill is the Vice President of Digital and Information Technology for Suncor Energy. John joined the company in March 2020, bringing over 30 years of experience in information and communications technology, and deep expertise in leading significant digital transformations. Prior to joining Suncor, John served as the Chief Information Officer at Rogers Communications. He has also held executive information technology roles at Enbridge, Capgemini and SaskTel. John is a Professional Engineer and graduate of the University of Saskatchewan.

Disruptive Automotive Transformation: A CEO Conversation

Tue, 08 Aug 2023 13:00:00 -0400

In Episode #801 of CXOTalk, we host Swamy Kotagiri, CEO of Magna International, a behemoth in the automotive manufacturing sector with $40 billion in revenue and 174,000 employees. The conversation sheds light on the rapidly evolving landscape of the automotive industry.

This 45-minute dialogue explores the core of technology-driven disruption in the automotive space, including:

The New Frontier of Mobility: The industry is evolving to meet shifts in consumer preferences and regulatory mandates. Electrification is emerging as more than just a compliance requirement.Strategic Balancing in Innovation: Kotagiri discusses Magna's approach to staying relevant through technological advancements, focusing particularly on the transition from traditional to electric drive systems.The Integral Role of Data: How Magna utilizes data for both product and process innovation. The conversation highlights the potential for new business models and efficiencies enabled by AI and machine learning.

Tune in for a comprehensive look at the ongoing transformations in automotive technology, making this episode a must-watch for executives and professionals invested in the future of mobility.

Swamy Kotagiri is the Chief Executive Officer of Magna International and is Management’s sole representative on the Board. With over 30 years of industry experience, including 21 years with Magna, he brings extensive knowledge and understanding of the automotive industry, as well as the company’s culture, operations, key personnel, customers, suppliers and the complex drivers of its success. He previously served as Magna International Inc.’s President (2020) and Chief Technology Officer (2014 2019). Other Magna roles have included: President of Magna Electronics (2016 2018); President of Magna Power and Vision (2018 2020); President of Magna Powertrain Inc. (2017 2019); and various engineering leadership positions at Cosma International (2000 2013).

Prior to joining Cosma International, Mr. Kotagiri was a Structural Engineer at General Motors. Mr. Kotagiri has been featured in Business Insider’s 100 People Transforming Business and was named by Automotive News as a 2021 all star in the category CEO, Global supplier. He is currently a member of the Business Council of Canada and the MIT Presidential CEO Advisory Board.

Data and Analytics at Goldman Sachs

Mon, 24 Apr 2023 13:00:00 -0400

In this episode of CXOTalk, we host Neema Raphael, the Chief Data Officer at investment bank Goldman Sachs, who explores the importance of data strategy in the financial services industry.

Raphael explains Goldman Sachs' three-pronged approach to managing data: through platform development, content curation, and governance and quality control. The conversation includes a discussion on the challenges and opportunities that come with handling complex, real-time data in a high-stakes environment such as financial services. He also highlights the firm's commitment to open-source platforms, notably its platform called "Legend," as a tool to promote data interoperability throughout the industry. During the conversation, Raphael offers advice on developing a successful data strategy and discusses the role of cloud technology in modern data management.

The conversation includes these topics:

Why data is important in financial servicesGoldman Sachs’ approach to managing dataChallenges and opportunities of managing real-time data at scaleManaging data complexity and the role of technology infrastructureWhy Goldman Sachs open-sourced its data platformHow Goldman Sachs assigns financial value to dataEnsuring data quality at scaleImportance of infrastructure, automation, and platform in managing dataImplementing data policies and governanceAbout Goldman Sachs’ data teamPromoting data interoperability through open-source platformsThe challenge of building an open-source communityBalancing data governance and innovation: insights from the financial industryAdvice from Goldman Sachs on building a successful data strategyThe role of cloud computing in data strategy and its impact on business outcomes

Neema Raphael is Chief Data Officer and Head of Data Engineering at Goldman Sachs. Previously, Neema was head of Research and Development Engineering, responsible for determining the firm's strategy for emerging technology such as digital assets and artificial intelligence. Prior to that, he led various engineering teams in Core Engineering and was a member of the Core Strats team within the Securities Division that built SecDb. Neema joined the firm in 2003 as an analyst in the Technology Division and was named managing director in 2013.