Digital transformation is affecting businesses everywhere, even “floating cities” in the middle of the ocean. Sol Rashidi, Chief Data and Cognitive Officer at Royal Caribbean, tells industry analyst Michael Krigsman at CXOTalk how the cruise line is changing, how data and AI are shaping travel, and more.
Rashidi offers insight on roles of women in technology, how to balance family and work in tech, and explain the responsibilities of a chief data officer.
Royal Caribbean operates in 47 countries with more than 50 cruise ships, each equipped with floating data centers, which can support up to 7,000 guests at a time. The company enables AI for more control and personalized customer interactions, as well as augmented reality to provide more options for guests, such as expanding the vacation experience beyond the physical ship.