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Transformation and Customer Experience in Retail Car Sales

Tuesday 1/23/18   1:00 PM ET
Add to Calendar   01/23/2018 01:00 PM 01/23/2018 02:00 PM America/New_York CXOTALK Episode #273 - Transformation and Customer Experience in Retail Car Sales https://www.cxotalk.com/taxonomy/term/51 https://www.cxotalk.com/taxonomy/term/51

Technology and changing customer expectations are transforming the automobile buying experience from purchase to service. Industry analyst and CXOTalk host, Michael Krigsman, talks with a top technology executive at America's largest auto retailer.
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Adam Rasner, Head of IT Infrastructure and Operations, AutoNation
Adam Rasner
Head of IT Infrastructure and Operations
AutoNation
Michael Krigsman, Founder, CXOTalk
Michael Krigsman
Industry Analyst
CXOTALK

Technology and changing customer expectations are transforming the automobile buying experience from purchase to service. Industry analyst and CXOTalk host, Michael Krigsman, talks with a top technology executive at America's largest auto retailer.

Adam Rasner is head of IT Infrastructure and Operations for AutoNation, which has served over ten million customers in over 340 locations across 15 states. AutoNation is part of the Fortune 500, with revenues over $19 billion.

Customer Experience: Competing for Value

Friday 1/26/18   1:00 PM ET
Add to Calendar   01/26/2018 01:00 PM 01/26/2018 02:00 PM America/New_York CXOTALK Episode #274 - Customer Experience: Competing for Value https://www.cxotalk.com/taxonomy/term/51 https://www.cxotalk.com/taxonomy/term/51

Competition for customer based on value is the hallmark of business today. CXOTalk host, Michael Krigsman, talks with the Chief Customer Officer for one of the world's largest software companies, about the new face of customer experience and value.
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Jeb Dasteel, SVP and Chief Customer Officer, Oracle
Jeb Dasteel
Senior Vice President and Chief Customer Officer
Oracle
Michael Krigsman, Founder, CXOTalk
Michael Krigsman
Industry Analyst
CXOTALK

Competition for customer based on value is the hallmark of business today. CXOTalk host, Michael Krigsman, talks with the Chief Customer Officer for one of the world's largest software companies, about the new face of customer experience and value.

Jeb Dasteel is senior vice president and chief customer officer at Oracle. He is responsible for driving customer focus into all aspects of Oracle's business. Jeb is also author of the book Competing for Customers: Why Delivering Business Outcomes is Critical in the Customer First Revolution