Leadership
Whose Approach to Leadership Inspires Positive Results and Why
CXOTalk Episodes on Leadership
How to Use Net Promoter Score (NPS) to Build Brand Loyalty
Net Promoter Score (NPS) is one of the most important metrics for evaluating customer satisfaction, building brand loyalty, and growing revenue. The developer of NPS, Fred Reichheld, explains how to use NPS and pitfalls to avoid.
The Purpose-Driven Workforce in 2022 (with Chipotle CHRO)
How can organizations create high-performance cultures that empower employees to succeed based on authentic purpose? Chipotle Mexican Grill (CMG) has taken on this challenge by making company culture, inclusion, and diversity foundational for its business. The company's Chief Diversity, Inclusion and People Officer, Marissa Andrada, shares her lessons and advice.
CIO Strategy: How to Partner with Startups?
Chief Information Officers (CIOs) are increasingly looking to startups for innovation, big ideas, and flexibility. Although the startup community is large, it can be difficult for CIOs to identify the right startup partners and ensure their own organizations have systems and processes in place to nurture these partnerships successfully. One of the world's most prominent startup advisors, Jason Lemkin, shares his advice for successful collaboration between enterprise IT and startups.
CIO Playbook: Strategic IT 2022
How can Chief Information Officers ensure that information technology investments support core organizational business goals? In 2022, business leaders expect more than ever before from the CIO. We speak with Satyan Parameswaran, President of Information Technology at UPS to learn more.
CIO Planning and Investment Strategy 2022
Where is the CIO role going and how should Chief Information Officers prioritize their time and investments for 2022? Rashmi Kumar, the Chief Information Officer for Hewlett Packard Enterprise (HPE), shares her views and explains what you need to know