Dave Nelson is SVP and Global CRM lead at Avanade where he is responsible for driving business strategy and project success for customers in a variety of industries. Dave is a high-energy executive with extensive experience in information technology, customer relationship and supply chain. Prior to Avanade, Dave was Partner at CSC and had executive roles at Kimberly-Clark Corporation and Philips.
Dave Nelson Content
Addressing the needs of the digital customer means companies must develop digital capabilities to compete on customer experience and engagement.
Three major drivers point squarely to the need, and value, of deploying CRM solutions in today's increasingly digital world.