Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

May 19, 2023 | 2,575 Views

CIO Strategy: How IT can Create Great Customer Experiences

Explore the transformative impact of CIO strategy on customer experiences in CXOTalk episode 789. Join Michael Ruttledge, the CIO of Citizens Financial Group, as we uncover insights on leveraging IT to create exceptional customer journeys, foster innovation, and drive sustainable growth.

May 15, 2023 | 2,575 Views

Apr 22, 2022 | 9,234 Views

Brand Loyalty: Lessons from the San Francisco 49ers

How does one of the most successful sports franchises in the United States cultivate a fan base that is intensely loyal and passionate? The Chief Marketing Officer of football team the San Francisco 49ers shares ideas on fan experience, brand intimacy, and customer engagement in professional sports.

Apr 22, 2022 | 9,234 Views

Mar 18, 2022 | 14,087 Views

Digital Customer Experience at Walgreens Boots Alliance

With $135 billion in revenue and 450,000 employees, the Walgreens Boot Alliance is a retail healthcare and pharmacy giant. How does this large company plan for digital transformation and digital customer experience? The company's Global Chief Technology Officer, Mike Maresca, explains customer experience, data, and personalization at scale.

Mar 18, 2022 | 14,087 Views

Mar 04, 2022 | 11,140 Views

CEO Perspective: How to Build Customer and Brand Loyalty

Building customer loyalty is every company's first challenge. Charlie Cole, CEO of FTD, a 100-year-old retail and ecommerce brand, explains how to create customer loyalty in 2022.

Mar 04, 2022 | 11,140 Views

Dec 03, 2021 | 11,711 Views

How to Use Net Promoter Score (NPS) to Build Brand Loyalty

Net Promoter Score (NPS) is one of the most important metrics for evaluating customer satisfaction, building brand loyalty, and growing revenue. The developer of NPS, Fred Reichheld, explains how to use NPS and pitfalls to avoid.

Dec 03, 2021 | 11,711 Views
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