UPCOMING
Friday, Nov 16, 1:00pm ET
The Change Maker's Playbook
MEDIA AND EDUCATION PARTNERS
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How can companies improve the customer experience to meet changing expectations? Des Cahill, vice president and head CX evangelist at Oracle, speaks with CXOTalk about using data to merge the four silos of information: Marketing, sales, commerce and service.
Vice President, Head CX Evangelist, Oracle
Industry Analyst, CXOTALK
Recent Content
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41:32
Artificial Intelligence
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17:30Presented by: IPsoft![Image of Artificial Intelligence:]()
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Digital transformation
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07:21Presented by: SAP![Image of Customer Experience and Digital Transformation]()
06:11Presented by: SAP![Image of Changing Company Culture with Data and Technology]()
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09:09Presented by: Oracle NetSuite![Image of Digital Transformation and the Global Salesforce with General Electric]()
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07:16Presented by: FinancialForce![Image of Digital Transformation and the New Services Economy]()
07:26Presented by: FinancialForce![Image of FinancialForce CEO on Digital Transformation: The New Services Economy in the Cloud]()
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07:15Presented by: FinancialForce![Image of Digital Transformation in Clinical Trials: Medidata and the New Services Economy]()
10:14Presented by: FinancialForce![Image of Digital Transformation and the Services Economy]()
05:14Presented by: FinancialForce![Image of Digital transformation: Venture Technologies and FinancialForce]()
08:50Presented by: FinancialForce![Image of Digital Transformation and Data]()
37:41Presented by: SAP![Image of IT Innovation for Competitive Advantage]()
16:06Presented by: SAP![Image of Humanizing the Digital Workplace at Swiss Re]()
02:14Presented by: harmon.ie![Image of Reinventing the Digital Workplace at Swiss Re]()
45:15Presented by: harmon.ie![Image of Data Center Infrastructure and User Experience]()
06:57Presented by: Kaminario![Image of Digital Transformation and Enterprise Architecture]()
08:10Presented by: New Relic![Image of High-Performance Engineering Management]()
08:59Presented by: New Relic![Image of DevOps and Digital Quality of Service at Concur]()
06:45Presented by: New Relic![Image of Digital Transformation in a Medical Non-Profit]()
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Presented by: SAP![Image of]()
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1:05:25![Image of Mike Capone, CIO, ADP]()
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Customer Experience
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09:27Presented by: Oracle![Image of Future of Customer Experience]()
15:43Presented by: Oracle![Image of Customer Experience and Digital Transformation]()
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44:36Presented by: Helpshift![Image of Royal Caribbean: Improving the Cruise Experience with AI and Augmented Reality]()
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08:08Presented by: IPsoft![Image of Customer Service: How Amelia AI Improves Efficiency]()
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07:50Presented by: New Relic![Image of Personalization and Customer Experience at Dylan]()
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47:39Presented by: NetSuite![Image of Digital Transformation in Retail Grocery with Gabriele Tubertini, CIO, COOP Italia]()
50:13Presented by: Avanade![Image of Customer Experience and Real-Time Data]()
02:52Presented by: Pegasystems![Image of Customer Journeys Beyond the Funnel]()
02:21Presented by: Pegasystems![Image of Chip Coyle, CMO, Infor]()
44:39
Digital Marketing
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30:16Presented by: IPsoft![Image of B2B Marketing: Gaining Multi-Channel ROI]()
11:43Presented by: Oracle![Image of Digital Transformation and the Global Salesforce with General Electric]()
05:21Presented by: Tact![Image of SiriusDecisions Demand Waterfall]()
04:58Presented by: Dun & Bradstreet![Image of BroadSoft Connections 2017: Summary and Key Themes]()
05:21Presented by: BroadSoft![Image of Marketing Optimization and Omni-channel Customer Experience]()
05:02Presented by: Dun & Bradstreet![Image of Dun and Bradstreet: Programmatic Advertising, Trust and Confidence]()
05:28Presented by: Dun & Bradstreet![Image of Accelerate Sales with Data and Analytics]()
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08:59Presented by: Act-On![Image of Digital Insights Webisode]()
06:50Presented by: Avanade![Image of Personalization and Context]()
02:44Presented by: Pegasystems![Image of Chip Coyle, CMO, Infor]()
44:39
Internet of Things
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05:00Presented by: Siemens![Image of Smart Cities: Technology, Data to Improve a City]()
05:56Presented by: Siemens![Image of Future of Telecom]()
44:56![Image of Exponential Energy: Technology and Policy]()
48:32Presented by: Singularity University![Image of Digital Transformation and Data]()
37:41Presented by: SAP![Image of Innovating Platforms, Data, and Internet of Things, with Quentin Clark, Chief Business Officer, SAP]()
45:12Presented by: SAP
Mobility
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05:35Presented by: BroadSoft![Image of UC Services: Digital Transformation and Unified Communications]()
05:33Presented by: BroadSoft![Image of Death of Desk Phones: Mobile Disruption in Telecom Industry]()
05:13Presented by: BroadSoft![Image of Future of Mobile Computing]()
44:36Presented by: Helpshift![Image of Personalization and Customer Experience at Dylan]()
Presented by: NetSuite
Security
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47:03Presented by: Avanade
LEADERSHIP/ORGANIZATION
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41:32![Image of Digital Transformation in Professional Services]()
06:41Presented by: SAP![Image of GDPR and Customer Experience]()
07:47Presented by: SAP![Image of Women in Tech: Four Female Senior Executives]()
12:30Presented by: Workday![Image of Digital Transformation in Engineering Industry: Avanade, HNTB]()
08:01Presented by: Avanade![Image of Customer Experience, Group Collaboration, and IT]()
04:59Presented by: Zoom![Image of Digital Transformation: MicroStrategy on IT and Business Intelligence]()
05:06Presented by: FinancialForce![Image of Humanizing the Digital Workplace at Swiss Re]()
02:14Presented by: harmon.ie![Image of High-Performance Engineering Management]()
08:59Presented by: New Relic![Image of DevOps and Digital Quality of Service at Concur]()
06:45Presented by: New Relic![Image of Leadership Lessons from a Fighter Pilot]()
Presented by: Kaminario![Image of The Challenge of Data Center Architecture]()
Presented by: Kaminario![Image of Digital Transformation and the Data Center]()
Presented by: Kaminario![Image of Technology, Culture, and Digital Transformation with Paul Daugherty, Chief Technology Officer, Accenture]()
46:33Presented by: Accenture Digital![Image of Digital Insights: How to Avoid Digital Disappointment from Employees]()
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03:01Presented by: Dynatrace![Image of Managing Anti-innovation Antibodies]()
01:11Presented by: SAP![Image of How to Create a Culture of Digital Experience]()
03:15Presented by: Dynatrace![Image of Why Digital Experience Matters]()
Presented by: SAP![Image of]()
01:22Presented by: SAP![Image of Organizational Responsibilities for Digital Change]()
01:05Presented by: SAP![Image of Culture and Innovation]()
01:02Presented by: IDC![Image of Does Innovation happen Top-Down or Bottom-Up?]()
00:58Presented by: IDC![Image of CEO as Chief Innovation Officer]()
01:07Presented by: IDC![Image of Ramon Baez, CIO, HP]()
47:41
Business Impact
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07:27Presented by: SAP![Image of GDPR and Customer Experience]()
07:47Presented by: SAP![Image of Beyond ERP: Cognitive Technology and the Self-Driving Enterprise]()
12:28Presented by: Aera Technology![Image of GE: Digital Transformation of the Global Salesforce]()
47:41Presented by: Tact![Image of Exponential Energy: Technology and Policy]()
48:32Presented by: Singularity University![Image of Workday: Women in Tech]()
45:39Presented by: Livestream![Image of Digital Transformation and Data]()
37:41Presented by: SAP![Image of Reinventing the Digital Workplace at Swiss Re]()
45:15Presented by: harmon.ie![Image of Innovation in Omni-Channel Retail]()
47:39Presented by: NetSuite![Image of Digital transformation in the legal industry with Michael Shea, CIO, Morgan Lewis]()
45:07Presented by: Avanade![Image of Innovation and transformation with Roddy McKaig, CIO, Shaw Industries]()
43:20Presented by: NetSuite![Image of Technology, Culture, and Digital Transformation with Paul Daugherty, Chief Technology Officer, Accenture]()
46:33Presented by: Accenture Digital![Image of Virtual Reality in the Enterprise]()
Presented by: Accenture Digital![Image of Innovating Platforms, Data, and Internet of Things, with Quentin Clark, Chief Business Officer, SAP]()
45:12Presented by: SAP![Image of Culture and Innovation]()
01:02Presented by: IDC![Image of Ramon Baez, CIO, HP]()
47:41![Image of Mike Capone, CIO, ADP]()
47:40![Image of Aaron Levie, CEO, Box]()
47:31
STARTUPS/ENTREPRENEURSHIP
![Image of Leadership Lessons from a Fighter Pilot]()
Presented by: Kaminario
Business Models
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25:00Presented by: IPsoft![Image of Digital Transformation: Customer Relationships in the New Services Economy]()
07:16Presented by: FinancialForce![Image of FinancialForce CEO on Digital Transformation: The New Services Economy in the Cloud]()
07:26Presented by: FinancialForce![Image of Building the Business Case for Data]()
Presented by: SAP![Image of 3D Printing and the Product Lifecycle]()
Presented by: Accenture Digital![Image of Competitive Advantage: It’s Not Just About the Technology, It’s About the Frame of Reference]()
08:22Presented by: IDC![Image of Aaron Levie, CEO, Box]()
47:31
