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Friday, Dec 14, 1:00pm ET
How to Create Customer Experience, Delight, and Happiness
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The CEO of Zoom Communications shares his imperative to create "customer happiness."
CEO and Founder, Zoom
Industry Analyst, CXOTALK
Recent Content
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27:30Presented by: IPsoft![Image of Health Insurance: Changing Healthcare with Aetna]()
25:00Presented by: IPsoft![Image of Digital Transformation: Oil Refining and Logistics in the Cloud]()
06:44Presented by: SAP![Image of Building Smart Cities: The Future of Infrastructure]()
05:00Presented by: Siemens![Image of Digital Transformation: User Experience]()
30:16Presented by: IPsoft![Image of Smart Cities: Technology, Data to Improve a City]()
05:56Presented by: Siemens![Image of Data Center Innovation and Customer Experience]()
18:17Presented by: IPsoft![Image of CIO Strategy: Focus on Customer Experience]()
07:58Presented by: SAP![Image of Future of Telecom]()
44:56![Image of Culture Change: Digital Transformation in Marketing, Communications]()
23:33Presented by: IPsoft![Image of Digital Transformation: Disruption in Specialty Chemicals]()
06:30Presented by: SAP![Image of AI: How Artificial Intelligence can Speak to Customers]()
17:30Presented by: IPsoft![Image of Future of Work: ADP on Data, Technology, Job Trends]()
23:27Presented by: IPsoft![Image of Digital Transformation: Energy Technology and IT]()
29:12Presented by: IPsoft
Artificial Intelligence
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17:30Presented by: IPsoft![Image of Artificial Intelligence:]()
20:07Presented by: IPsoft![Image of Beyond ERP: Cognitive Technology and the Self-Driving Enterprise]()
12:28Presented by: Aera Technology![Image of Customer Service with Amelia AI at SEB Bank]()
09:20Presented by: IPsoft![Image of Royal Caribbean: Improving the Cruise Experience with AI and Augmented Reality]()
06:29Presented by: IPsoft![Image of UBS Bank: Amelia AI and Customer Service]()
08:08Presented by: IPsoft![Image of Customer Service: How Amelia AI Improves Efficiency]()
08:17Presented by: IPsoft
Digital transformation
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27:30Presented by: IPsoft![Image of Digital Transformation: Oil Refining and Logistics in the Cloud]()
06:44Presented by: SAP![Image of Building Smart Cities: The Future of Infrastructure]()
05:00Presented by: Siemens![Image of Digital Transformation: User Experience]()
30:16Presented by: IPsoft![Image of Smart Cities: Technology, Data to Improve a City]()
05:56Presented by: Siemens![Image of Data Center Innovation and Customer Experience]()
18:17Presented by: IPsoft![Image of CIO Strategy: Focus on Customer Experience]()
07:58Presented by: SAP![Image of Future of Telecom]()
44:56![Image of Culture Change: Digital Transformation in Marketing, Communications]()
23:33Presented by: IPsoft![Image of Digital Transformation: Disruption in Specialty Chemicals]()
06:30Presented by: SAP![Image of Digital Transformation: Energy Technology and IT]()
29:12Presented by: IPsoft![Image of IT Disruption: Serving Customers with Centralized Cloud Infrastructure]()
06:35Presented by: SAP![Image of Autonomous Construction Vehicles: IT and Efficiency]()
07:51Presented by: SAP![Image of Digital Transformation in Professional Services]()
06:41Presented by: SAP![Image of HR Transformation: Data-Driven Strategy in Jobs]()
07:21Presented by: SAP![Image of Customer Experience and Digital Transformation]()
06:11Presented by: SAP![Image of Changing Company Culture with Data and Technology]()
06:52Presented by: SAP![Image of Growing a Business with Cloud ERP at SunMoon Food Company]()
09:09Presented by: Oracle NetSuite![Image of Digital Transformation and the Global Salesforce with General Electric]()
05:21Presented by: Tact![Image of AutoNation: Managing Mission-Critical IT Relationships]()
06:06Presented by: Cohesity![Image of Transformation and Customer Experience in Retail Car Sales]()
44:22Presented by: Cohesity![Image of Digital Transformation in Engineering Industry: Avanade, HNTB]()
08:01Presented by: Avanade![Image of Dolby Audio and Immersive Business Communications]()
05:35Presented by: BroadSoft![Image of UC Services: Digital Transformation and Unified Communications]()
05:33Presented by: BroadSoft![Image of Death of Desk Phones: Mobile Disruption in Telecom Industry]()
05:13Presented by: BroadSoft![Image of GE: Digital Transformation of the Global Salesforce]()
47:41Presented by: Tact![Image of BroadSoft Connections 2017: Summary and Key Themes]()
05:21Presented by: BroadSoft![Image of Digital Transformation in the Engineering Industry with HNTB]()
46:44Presented by: Avanade![Image of Digital Transformation in the Pharmaceutical Industry: Innovation at Drug Companies]()
46:49Presented by: IQVIA![Image of Digital Transformation: IT and Customer Experience (CXOTalk #251)]()
46:13Presented by: Zoom![Image of Digital Transformation: Customer Relationships in the New Services Economy]()
07:16Presented by: FinancialForce![Image of Digital Transformation and the New Services Economy]()
07:26Presented by: FinancialForce![Image of FinancialForce CEO on Digital Transformation: The New Services Economy in the Cloud]()
07:26Presented by: FinancialForce![Image of Digital Transformation: MicroStrategy on IT and Business Intelligence]()
05:06Presented by: FinancialForce![Image of Digital Transformation: PSA in the New Services Economy]()
07:15Presented by: FinancialForce![Image of Digital Transformation in Clinical Trials: Medidata and the New Services Economy]()
10:14Presented by: FinancialForce![Image of Digital Transformation and the Services Economy]()
05:14Presented by: FinancialForce![Image of Digital transformation: Venture Technologies and FinancialForce]()
08:50Presented by: FinancialForce![Image of Digital Transformation and Data]()
37:41Presented by: SAP![Image of IT Innovation for Competitive Advantage]()
16:06Presented by: SAP![Image of Humanizing the Digital Workplace at Swiss Re]()
02:14Presented by: harmon.ie![Image of Reinventing the Digital Workplace at Swiss Re]()
45:15Presented by: harmon.ie![Image of Data Center Infrastructure and User Experience]()
06:57Presented by: Kaminario![Image of Digital Transformation and Enterprise Architecture]()
08:10Presented by: New Relic![Image of High-Performance Engineering Management]()
08:59Presented by: New Relic![Image of DevOps and Digital Quality of Service at Concur]()
06:45Presented by: New Relic![Image of Digital Transformation in a Medical Non-Profit]()
07:24Presented by: New Relic![Image of Site Reliability and Digital Business]()
07:15Presented by: New Relic![Image of Creating Digital Experience with Data]()
07:50Presented by: New Relic![Image of Digital Experience and Application Performance]()
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Presented by: SAP![Image of The Challenge of Data Center Architecture]()
Presented by: Kaminario![Image of Digital Transformation and the Data Center]()
Presented by: Kaminario![Image of Digital Transformation in Retail Grocery with Gabriele Tubertini, CIO, COOP Italia]()
50:13Presented by: Avanade![Image of Digital transformation in the legal industry with Michael Shea, CIO, Morgan Lewis]()
45:07Presented by: Avanade![Image of Innovation and transformation with Roddy McKaig, CIO, Shaw Industries]()
43:20Presented by: NetSuite![Image of Technology, Culture, and Digital Transformation with Paul Daugherty, Chief Technology Officer, Accenture]()
46:33Presented by: Accenture Digital![Image of Digital Insights Webisode]()
06:50Presented by: Avanade![Image of Digital Insights: How to Avoid Digital Disappointment from Employees]()
04:38Presented by: Avanade![Image of How to Crowdsource Your Workforce]()
Presented by: Accenture Digital![Image of Virtual Reality in the Enterprise]()
Presented by: Accenture Digital![Image of Managing Anti-innovation Antibodies]()
01:11Presented by: SAP![Image of Why Digital Experience Matters]()
Presented by: SAP![Image of]()
01:22Presented by: SAP![Image of Organizational Responsibilities for Digital Change]()
01:05Presented by: SAP![Image of Avanade’s Perspective on Digital]()
01:35Presented by: Avanade![Image of Digital Insights Webisode: Digital Marketing Analytics for Marketing Execs]()
04:58Presented by: Avanade![Image of Digital Transformation and Leading Digital]()
41:55Presented by: SAP![Image of CIO Perspectives NYC]()
1:05:25![Image of Mike Capone, CIO, ADP]()
47:40
Customer Experience
![Image of CIO Playbook: Customer Experience and Digital Transformation]()
27:30Presented by: IPsoft![Image of CIO Strategy: Focus on Customer Experience]()
07:58Presented by: SAP![Image of AI: How Artificial Intelligence can Speak to Customers]()
17:30Presented by: IPsoft![Image of IT Disruption: Serving Customers with Centralized Cloud Infrastructure]()
06:35Presented by: SAP![Image of The Future of Commerce: Customer Experience]()
09:27Presented by: Oracle![Image of Future of Customer Experience]()
15:43Presented by: Oracle![Image of Customer Experience and Digital Transformation]()
06:11Presented by: SAP![Image of Loot Crate: Customer Experience and Hyper-Growth]()
08:06Presented by: Oracle NetSuite![Image of Building Customer Loyalty in the Fashion Industry]()
09:55Presented by: Oracle NetSuite![Image of Transformation and Customer Experience in Retail Car Sales]()
44:22Presented by: Cohesity![Image of Big Pharma: Patient Experience and Innovation]()
47:20Presented by: IQVIA![Image of Marketing Optimization and Omni-channel Customer Experience]()
05:02Presented by: Dun & Bradstreet![Image of Customer Experience, Group Collaboration, and IT]()
04:59Presented by: Zoom![Image of Digital Transformation: IT and Customer Experience (CXOTalk #251)]()
46:13Presented by: Zoom![Image of Digital Transformation: Customer Relationships in the New Services Economy]()
07:16Presented by: FinancialForce![Image of Act-On and Waitrainer: Marketing Personalization and Customer Journeys]()
08:59Presented by: Act-On![Image of Customer Service with Amelia AI at SEB Bank]()
09:20Presented by: IPsoft![Image of Future of Mobile Computing]()
44:36Presented by: Helpshift![Image of Royal Caribbean: Improving the Cruise Experience with AI and Augmented Reality]()
06:29Presented by: IPsoft![Image of UBS Bank: Amelia AI and Customer Service]()
08:08Presented by: IPsoft![Image of Customer Service: How Amelia AI Improves Efficiency]()
08:17Presented by: IPsoft![Image of Act-On Software and Touchtown: Personalization and the Buyer’s Journey]()
07:36Presented by: Act-On![Image of SimScale and Act-On: Data-Driven Customer Journeys for Personalization and Community]()
08:53Presented by: Act-On![Image of Data Center Infrastructure and User Experience]()
06:57Presented by: Kaminario![Image of DevOps and Digital Quality of Service at Concur]()
06:45Presented by: New Relic![Image of Site Reliability and Digital Business]()
07:15Presented by: New Relic![Image of Creating Digital Experience with Data]()
07:50Presented by: New Relic![Image of Personalization and Customer Experience at Dylan]()
Presented by: NetSuite![Image of Digital Experience and Application Performance]()
Presented by: Dynatrace![Image of Innovation in Omni-Channel Retail]()
47:39Presented by: NetSuite![Image of Digital Transformation in Retail Grocery with Gabriele Tubertini, CIO, COOP Italia]()
50:13Presented by: Avanade![Image of Customer Experience and Real-Time Data]()
02:52Presented by: Pegasystems![Image of Customer Journeys Beyond the Funnel]()
02:21Presented by: Pegasystems![Image of Chip Coyle, CMO, Infor]()
44:39
Digital Marketing
![Image of Digital Transformation: User Experience]()
30:16Presented by: IPsoft![Image of B2B Marketing: Gaining Multi-Channel ROI]()
11:43Presented by: Oracle![Image of Digital Transformation and the Global Salesforce with General Electric]()
05:21Presented by: Tact![Image of SiriusDecisions Demand Waterfall]()
04:58Presented by: Dun & Bradstreet![Image of BroadSoft Connections 2017: Summary and Key Themes]()
05:21Presented by: BroadSoft![Image of Marketing Optimization and Omni-channel Customer Experience]()
05:02Presented by: Dun & Bradstreet![Image of Dun and Bradstreet: Programmatic Advertising, Trust and Confidence]()
05:28Presented by: Dun & Bradstreet![Image of Accelerate Sales with Data and Analytics]()
04:51Presented by: Dun & Bradstreet![Image of Act-On and Waitrainer: Marketing Personalization and Customer Journeys]()
08:59Presented by: Act-On![Image of Digital Insights Webisode]()
06:50Presented by: Avanade![Image of Personalization and Context]()
02:44Presented by: Pegasystems![Image of Chip Coyle, CMO, Infor]()
44:39
Internet of Things
![Image of Building Smart Cities: The Future of Infrastructure]()
05:00Presented by: Siemens![Image of Smart Cities: Technology, Data to Improve a City]()
05:56Presented by: Siemens![Image of Future of Telecom]()
44:56![Image of Exponential Energy: Technology and Policy]()
48:32Presented by: Singularity University![Image of Digital Transformation and Data]()
37:41Presented by: SAP![Image of Innovating Platforms, Data, and Internet of Things, with Quentin Clark, Chief Business Officer, SAP]()
45:12Presented by: SAP
Mobility
![Image of Dolby Audio and Immersive Business Communications]()
05:35Presented by: BroadSoft![Image of UC Services: Digital Transformation and Unified Communications]()
05:33Presented by: BroadSoft![Image of Death of Desk Phones: Mobile Disruption in Telecom Industry]()
05:13Presented by: BroadSoft![Image of Future of Mobile Computing]()
44:36Presented by: Helpshift![Image of Personalization and Customer Experience at Dylan]()
Presented by: NetSuite
Security
![Image of CIO Report: Cloud First in Financial Services]()
47:03Presented by: Avanade
LEADERSHIP/ORGANIZATION
![Image of CIO Strategy Workshop]()
41:32![Image of Digital Transformation in Professional Services]()
06:41Presented by: SAP![Image of GDPR and Customer Experience]()
07:47Presented by: SAP![Image of Women in Tech: Four Female Senior Executives]()
12:30Presented by: Workday![Image of Digital Transformation in Engineering Industry: Avanade, HNTB]()
08:01Presented by: Avanade![Image of Customer Experience, Group Collaboration, and IT]()
04:59Presented by: Zoom![Image of Digital Transformation: MicroStrategy on IT and Business Intelligence]()
05:06Presented by: FinancialForce![Image of Humanizing the Digital Workplace at Swiss Re]()
02:14Presented by: harmon.ie![Image of High-Performance Engineering Management]()
08:59Presented by: New Relic![Image of DevOps and Digital Quality of Service at Concur]()
06:45Presented by: New Relic![Image of Leadership Lessons from a Fighter Pilot]()
Presented by: Kaminario![Image of The Challenge of Data Center Architecture]()
Presented by: Kaminario![Image of Digital Transformation and the Data Center]()
Presented by: Kaminario![Image of Technology, Culture, and Digital Transformation with Paul Daugherty, Chief Technology Officer, Accenture]()
46:33Presented by: Accenture Digital![Image of Digital Insights: How to Avoid Digital Disappointment from Employees]()
04:38Presented by: Avanade![Image of How to Crowdsource Your Workforce]()
Presented by: Accenture Digital![Image of Digital Experience: Stages of Excellence]()
03:01Presented by: Dynatrace![Image of Managing Anti-innovation Antibodies]()
01:11Presented by: SAP![Image of How to Create a Culture of Digital Experience]()
03:15Presented by: Dynatrace![Image of Why Digital Experience Matters]()
Presented by: SAP![Image of]()
01:22Presented by: SAP![Image of Organizational Responsibilities for Digital Change]()
01:05Presented by: SAP![Image of Culture and Innovation]()
01:02Presented by: IDC![Image of Does Innovation happen Top-Down or Bottom-Up?]()
00:58Presented by: IDC![Image of CEO as Chief Innovation Officer]()
01:07Presented by: IDC![Image of Ramon Baez, CIO, HP]()
47:41
Business Impact
![Image of NAF: Using Technology to Prepare Students for Tomorrow]()
07:27Presented by: SAP![Image of GDPR and Customer Experience]()
07:47Presented by: SAP![Image of Beyond ERP: Cognitive Technology and the Self-Driving Enterprise]()
12:28Presented by: Aera Technology![Image of GE: Digital Transformation of the Global Salesforce]()
47:41Presented by: Tact![Image of Exponential Energy: Technology and Policy]()
48:32Presented by: Singularity University![Image of Workday: Women in Tech]()
45:39Presented by: Livestream![Image of Digital Transformation and Data]()
37:41Presented by: SAP![Image of Reinventing the Digital Workplace at Swiss Re]()
45:15Presented by: harmon.ie![Image of Innovation in Omni-Channel Retail]()
47:39Presented by: NetSuite![Image of Digital transformation in the legal industry with Michael Shea, CIO, Morgan Lewis]()
45:07Presented by: Avanade![Image of Innovation and transformation with Roddy McKaig, CIO, Shaw Industries]()
43:20Presented by: NetSuite![Image of Technology, Culture, and Digital Transformation with Paul Daugherty, Chief Technology Officer, Accenture]()
46:33Presented by: Accenture Digital![Image of Virtual Reality in the Enterprise]()
Presented by: Accenture Digital![Image of Innovating Platforms, Data, and Internet of Things, with Quentin Clark, Chief Business Officer, SAP]()
45:12Presented by: SAP![Image of Culture and Innovation]()
01:02Presented by: IDC![Image of Ramon Baez, CIO, HP]()
47:41![Image of Mike Capone, CIO, ADP]()
47:40![Image of Aaron Levie, CEO, Box]()
47:31
STARTUPS/ENTREPRENEURSHIP
![Image of Leadership Lessons from a Fighter Pilot]()
Presented by: Kaminario
Business Models
![Image of Health Insurance: Changing Healthcare with Aetna]()
25:00Presented by: IPsoft![Image of Digital Transformation: Customer Relationships in the New Services Economy]()
07:16Presented by: FinancialForce![Image of FinancialForce CEO on Digital Transformation: The New Services Economy in the Cloud]()
07:26Presented by: FinancialForce![Image of Building the Business Case for Data]()
Presented by: SAP![Image of 3D Printing and the Product Lifecycle]()
Presented by: Accenture Digital![Image of Competitive Advantage: It’s Not Just About the Technology, It’s About the Frame of Reference]()
08:22Presented by: IDC![Image of Aaron Levie, CEO, Box]()
47:31
