Don Schuerman is CTO and Vice President of Product Marketing at Pegasystems, responsible for Pega’s industry-leading platform and CRM applications. He has 20 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, mobility, analytics, business process management, cloud and CRM. Don has led enterprise software implementations and provided technology and architecture consulting to senior business and technology executives from Fortune 500 organizations, including American Express, Citibank, JP Morgan Chase, and BP. Don holds a BS in Physics and Philosophy from Boston College.
Don Schuerman Content
Here are three things that will define the future of customer service and provide a seamless journey for the customer.
An innovative bank in Singapore stepped back and re-imagined its process around treating customers as if each customer was the bank's first customer.
In a 2014 survey of 321 executives at insurance companies, 86% of respondents said that legacy IT issues and data silos are a big roadblock to transformation.