Dr. Setrag Khoshafian is Chief Evangelist and Vice President of BPM Technology. As one of BPM’s early pioneers, Dr. Khoshafian is the author of several books and blogs on computing and BPM. For more than 25 years, he has invented, architected, and led the development of BPM solutions, as well as advanced database management systems research and development projects. Dr. Khoshafian currently serves on the Internet of Things Steering Committee for The Mass Technology Leadership Council (MassTLC), one of the region’s leading technology associations and a premier network for technology executives, entrepreneurs, investors, and policy leaders.
Biography
Dr. Setrag Khoshafian Content
Omni-channel is essential for optimized customer experiences. Omni-device is the natural yet powerful extension of omni-channel with ubiquitous smart connected devices.
IoT as an increasingly significant channel combined with the end-to-end digitization of the value stream.
Setrag Khoshafian discusses IoT, its impact on IT and how devices will become the most important channel for customer experience, which will transform CRM.