Edwin van Bommel is responsible for IPsoft’s Cognitive division and its digital agent, Amelia. In this capacity he leads strategy, pre-sales, partnerships and support of all Amelia implementations. Before joining IPsoft, Edwin worked at McKinsey & Company for more than 16 years. He was one of the founding partners of McKinsey Digital. Edwin has deep expertise in digital strategy, digitization of processes, big data and analytics and large scale transformations. Prior to McKinsey, Edwin served as an IT Architect at Panfox. Edwin holds two master’s degrees in business technology sciences and in business economics from Tilburg University.
Edwin Van Bommel Content
Amelia artificial intelligence is helping improve efficiency for companies and increasing the quality of customer service and experiences while keeping costs low. Edwin Van Bommel, Chief Cognitive Officer at IPsoft, tells Michael Krigsman of CXOTALK how the Amelia AI platform works so well that users can't tell if they're talking with a human or with a machine.