Graham Hill is a highly motivated management consultant with 25 years experience directing business transformation projects. Extensive experience of delivering high-pressure, high-complexity, technology driven projects for clients in the financial services, telecoms, automotive and aviation industries. Particularly skilled at using technology implementation to catalyse business operating model change. Considered an industry expert in all aspects of (S)CRM, Customer Experience Management, Marketing Operations and Service Innovation by peers.
Partner at Optima Partners, Senior Associate at Nyras Capital and Associate at Ctrl-Shift.
Specialties: Direction of complex business change projects
Interim management of marketing operations
Marketing operations management
Customer relationship management
Service innovation & design
Customer experience management
Customer lifecycle management
Customer value management