Jon Freier, T-Mobile
President, Consumer Group
Jon Freier Biography
Jon Freier is the President of T-Mobile’s U.S. Consumer Group, leading consumer-facing brands and operations for both postpaid and prepaid customer segments. He’s responsible for thousands of employees spread across teams that lead consumer strategy and experience, consumer marketing, consumer operations, go-to-market planning, branded retail and customer service and the portfolio of independently owned and operated sales and distribution channels.
Starting with T-Mobile’s originating company, Western Wireless, Jon began on the frontline when the company had fewer than 75,000 customers. Since that time, he has transformed T-Mobile’s Consumer Group into an award-winning team, contributing to one of the largest and fastest retail expansions in American history and garnering countless customer-experience accolades. This extraordinary growth allowed the Un-carrier to reach tens of millions of additional customers throughout America’s largest cities and smallest towns over the last few years.
Jon's love for his employees and our customers unleashes the potential of his teams, whose customer-obsession is revolutionizing wireless telecommunications for American consumers and allowing T-Mobile to achieve its mission of becoming the best in the world at connecting customers to their world!
Jon holds a Bachelor of Science in organizational management from Lubbock Christian University and a Master of Science in organizational leadership from Colorado State University. He loves all things Texas, classic cars, making a difference in people's lives and having the privilege of leading one of the largest professional teams in the United States.