Ken Dodelin is Vice President of Conversational AI Products at Capital One, where he leads teams building intelligent assistants. Previously, Ken served as VP of Product Development at Cricket Media and Director of Mobile Products at The Washington Post. Ken also founded and led Mobile Surroundings, which produced the "It Happened Here" mobile app that reached #1 in the iTunes Travel category. Ken is an Adjunct Faculty member of Georgetown University’s McDonough School of Business, where he teaches MBA courses in mobile and AI product development. Ken holds a JD and MBA from the University of North Carolina – Chapel Hill and a BS in Psychology from the College of William & Mary.
Ken Dodelin Content
How can artificial intelligence interact with customers in a natural language? Ken Dodelin, vice president of conversational AI products at Capital One, tells CXOTalk how the bank uses AI products like Eno, Alexa and Cortana to help with accounts, bills and other client services.