Tom Karinshak serves as Executive Vice President and Chief Customer Experience Officer for Comcast Cable. In this role, he oversees all of the company’s customer experience operations, including Comcast’s Net Promoter System (NPS) functions, to ensure we are delivering a simple, consistent and excellent customer service experience each and every time. As part of his role, he leads all call center operations including phone, chat and social media agents, focusing our digital and technical teams on implementing innovative and new technologies to meet and exceed our customers’ needs and expectations.
Tom joined Comcast in 2010 and has more than 25 years of leadership experience with multi-service providers and leading consumer brands. Before joining Comcast, Tom served as Managing Director and Customer Experience Director for Barclay’s Bank of Delaware, where he designed and built a top talent customer experience, marketing, and operations organization. Prior to Barclays, Tom was at AOL, where he held a variety of senior leadership roles across the marketing and operations departments.
He also served on active duty with the U.S. Army for over six years as a Combat Engineer Captain. Tom holds a B.S. in Civil Engineering from the United States Military Academy at West Point and an M.S. in Engineering Management from the Missouri University of Science and Technology.
Outside of work, service to the community and to supporting fellow veterans and their families remain a priority for Tom. He currently serves on the Board of Trustees for Peirce College in Philadelphia, an institution dedicated to providing opportunities for individuals who might not otherwise have access to higher education; and as the Secretary of the Board for Cancer Care Connection in Delaware, an organization helping families navigate the path forward after diagnosis. Tom is also a founding member and executive champion of the Veteran’s Network at Comcast. In 2018, Tom was honored by the Philadelphia Business Journal with the Veteran of Influence Award for serving our country and now making a difference in the business community.