Leadership
Whose Approach to Leadership Inspires Positive Results and Why
CXOTalk Episodes on Leadership
Digital Experience: Stages of Excellence
Digital experience should lead to higher satisfaction and engagement among customers. However, getting there requires a process, going through certain stage in our maturity as a digital business.
Role of the Chief Digital Officer
A key part of the Chief Digital Officer role involves managing tensions because the need for organizational stability and predictability relative to the desire for disruption and change.
Managing Anti-innovation Antibodies
Although optimizing operations for continuity brings many benefits, digital transformation requires experimentation and investing in innovation and change. Organizations may struggle with innovations that disrupt existing ways of doing business.
How to Create a Culture of Digital Experience
We can hardly overstate the importance of digital experience in creating customer relationships and brand loyalty, so creating a customer-centric culture is essential.
Why Digital Experience Matters
Because digital transformation goes beyond technology and product development into business model change, customer experience must play a central role for every digital business.