Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books.
He has presented to groups such as Oracle OpenWorld, Digital Enterprise Show, CIO Summit Boston, D-Summit, Harvard University, Babson College, Seton Hill University, University College London, CIO Summit Scottsdale, CT Executive Symposium, Federal Home Loan Banks, Boston University, Suffolk University, SAP Sapphire, NetSuite, MIT CIO Symposium, Educause, CRM Evolution, SXSW, Cloud CIO, Minn. HR Tech Expo, CIO Mobility Innovation Summit, Enterasys Partner Advisory Council, Dynatrace Perform, SaaStr conference, Roundtable on Digital Strategies run by the Center for Digital Strategies at the Tuck School of Business at Dartmouth, Chief Digital Officer Summit, and others.
He is also a photographer whose work has been published by the Wall Street Journal, MIT, CNET News, the National Park Service, Inc. Magazine, and others. Michael is on Twitter at @mkrigsman.
Stanley Black and Decker is an industrial manufacturer of tools that has been in business for 175 years. What does digital transformation mean for this iconic American brand? To learn more, we speak with Katherine Monasebian, President & General Manager, NA Commerce at Stanley Black and Decker.
How does one of the most successful sports franchises in the United States cultivate a fan base that is intensely loyal and passionate? The Chief Marketing Officer of football team the San Francisco 49ers shares ideas on fan experience, brand intimacy, and customer engagement in professional sports.
Where is enterprise technology headed and how Chief Information Officers and other business and technology leaders plan their strategy going forward? Paul Daugherty shares lessons and expertise from his new book on this important topic.
We discuss gender equality and diversity with Janet Foutty, executive chair of the board of Deloitte, the largest professional services firm in the United States. She is also co-author of the book, Arrive and Thrive: 7 Impactful Practices for Women.
Why does a major financial services organization view customer experience as central to its digital transformation? In this episode, Beth Johnson, the Chief Experience Officer of Citizens Financial Group, explains how they build brand loyalty by using technology and data to understand and meet customer expectations.
With $135 billion in revenue and 450,000 employees, the Walgreens Boot Alliance is a retail healthcare and pharmacy giant. How does this large company plan for digital transformation and digital customer experience? The company's Global Chief Technology Officer, Mike Maresca, explains customer experience, data, and personalization at scale.
How can organizations support women in senior-level roles? Two powerful women explain why diversity is important in the workplace and share advice on overcoming diversity challenges for organizations, women, and men.
In this episode, Paul Ballew, the NFL's first Chief Data and Analytics Officer, discusses the evolving use of data science in the league, including building out a team of data scientists, collaborating with clubs and teams to apply analytics for on-field decisions, and analyzing data to understand fan behavior.
Customer needs are the core of successful innovation. Learn how to build innovation into your organization from INSEAD professor, Ben Bensaou, and Bayer's Head of Corporate R&D and Social Innovation, Monika Lessl.
The relationship between Chief Information Officers and Chief Financial Officers sits at the intersection of technology, financial, investment, and business strategy. Learn about research from Workday and Deloitte.
Net Promoter Score (NPS) is one of the most important metrics for evaluating customer satisfaction, building brand loyalty, and growing revenue. The developer of NPS, Fred Reichheld, explains how to use NPS and pitfalls to avoid.
How can organizations create high-performance cultures that empower employees to succeed based on authentic purpose? Chipotle Mexican Grill (CMG) has taken on this challenge by making company culture, inclusion, and diversity foundational for its business. The company's Chief Diversity, Inclusion and People Officer, Marissa Andrada, shares her lessons and advice.
Secure access service edge (SASE) has become an important part of enterprise networking and security. But what is SASE? We took a deep dive into SASE by speaking with Anand Oswal. Senior Vice President and General Manager at Palo Alto Networks. In this exclusive interview, he explains SASE and shares best practices for securing enterprise resources in today's cloud-enabled world.
Chief Information Officers (CIOs) are increasingly looking to startups for innovation, big ideas, and flexibility. Although the startup community is large, it can be difficult for CIOs to identify the right startup partners and ensure their own organizations have systems and processes in place to nurture these partnerships successfully. One of the world's most prominent startup advisors, Jason Lemkin, shares his advice for successful collaboration between enterprise IT and startups.
A new world of media, technology and entertainment is emerging right before our eyes. It’s an economy of attention, engagement, and experience, driven by social networks, smartphones, and the convergence of online and offline channels, Michael Wolf, former President and COO of MTV, and Co-Founder and CEO of Activate Consulting, shares his extensive research into this topic.
How can Chief Information Officers ensure that information technology investments support core organizational business goals? In 2022, business leaders expect more than ever before from the CIO. We speak with Satyan Parameswaran, President of Information Technology at UPS to learn more.
As the world becomes increasingly connected through the cloud, product development tools must adapt to make life easier for designers. But what is cloud-based product development? How does it work? And how can you take advantage of its benefits? Industry pioneer Jon Hirschtick, shares everything you need to know.
Zero-trust puts an end to compromised identities. In today’s hybrid work environment, CIOs and security leaders must understand zero-trust strategies and architecture to ensure the safety of networks, devices, applications, and users.
Modern customer engagement means using data and analytics to create personalized, relevant, and timely interactions across every channel. Because customer engagements occur at every point in the buying cycle — from initial contact to ongoing customer support — getting these interactions right is essential to improving customer satisfaction, loyalty, revenue, brand experience, and customer lifetime value.
What are the core parts of digital transformation and how can we use transformation to address issues around the digital divide, diversity, and inclusion? Marcus East, Chief Digital Officer at T-Mobile returns to CXOTalk to share his thoughts on this important topic.
As data scientists and business leaders, we need to think about the ethical and privacy considerations of machine learning and artificial intelligence. FICO's Scott Zoldi shares recommendations around responsible AI, ethics, and privacy during this important conversation.
Where is the CIO role going and how should Chief Information Officers prioritize their time and investments for 2022? Rashmi Kumar, the Chief Information Officer for Hewlett Packard Enterprise (HPE), shares her views and explains what you need to know
What is the future of work? It’s a question that’s important to Johnny C. Taylor, Jr., President and Chief Executive Officer of SHRM, the Society for Human Resource Management. Today's workforce is more mobile, transparent, collaborative, and inclusive than ever before, making leadership a challenging and crucial priority for HR professionals.
Professional sports organizations are transforming as customer and fan expectations evolve, all enabled by digital technologies. To learn more about customer experience, we speak with Jonathan Becher, president of Sharks Sports & Entertainment LLC, the parent organization of the NHL’s San Jose Sharks hockey team and three ice sport facilities in Silicon Valley.
Modern drug discovery relies heavily on predictive analytics, artificial intelligence, and machine learning. We speak with Dr. Bülent Kızıltan, Head of Causal & Predictive Analytics • Data Science & AI at the Novartis AI Innovation Center to learn more about the pharmaceutical industry.
Scott O’Neil is one of the top sports and entertainment CEO's in the world. In this episode of CXOTalk, he shares practical and personal lessons on how to lead and grow a team. Scott's new book is called Be Where Your Feet Are.
We’re in the middle of a healthcare revolution – and artificial intelligence is going to make the difference. AI can help us diagnose diseases faster, deliver care more effectively, improve outcomes, and increase accountability.
Philip Morris International is going through a digital transformation and wants to become a digital leader. The large tobacco company, with over $76 billion in revenue, believes the industry cannot continue with its current business model. We speak with Michael Voegele, the company's Chief Digital & Information Officer.
The San Francisco Opera is one of world’s leading performing arts organizations. How did this renowned company use digital technology to adapt its business models and performances during the last year? Matthew Shilvock, General Director of the SF Opera, explains.
Sustainability is an important goal for many business leaders and organizations, but what does it mean and where should we start? The Chief Sustainability Officer of Dassault Systèmes, Alice Steenland, answers these questions and shares the leadership skills needed to be successful with sustainable development.
Despite the importance of data and analytics, managing data science teams present a range of opportunities and challenges. We speak with Sol Rashidi, Chief Analytics Officer at Estee Lauder, who explains various types of data and offers advice on managing analytics teams.
How can modern Chief Financial Officers drive innovation and business transformation? The CFO of cloud computing enterprise software company, ServiceNow, Gina Mastantuono, explains CFO transformation, including how she collaborates with other business leaders such as the company’s Chief Information Officer.
How can a large organization apply purpose-driven principles to create meaningful business transformation? The former CEO of Best Buy, Hubert Joly, explains purpose-driven, digital business transformation by presenting the Best Buy company strategy he created.
How should Chief Information Officers manage AI in the enterprise, and what challenges may arise? Every CIO must consider these questions from both enterprise technology and business leadership perspectives.
How can leaders enable business growth, innovation, and resilience through supply chain and digital transformation? And, how does sustainability affect supply chains? To answer these questions, we spoke with Jon Chorley, Chief Sustainability Officer and Group Vice President of Oracle and Tony Nash, CEO & Founder of Complete Intelligence.
The digital transformation of supply chains has accelerated as customer expectations have evolved over the last year. What are the characteristics of a robust supply chain and what does sustainability in supply chain mean?
Every Chief Information Officer (CIO) must think about enterprise technology trends and tech investment planning for innovation. To provide guidance for CIO strategy and the CIO role, quantitative futurist Amy Webb, Founder and CEO, of the Future Today Institute, explains her report, 2021 Tech Trends and what it means for CIOs.
What are the enterprise technology trends that Chief Information Officers should consider in 2021? Paul Daugherty, Accenture's Group Chief Executive for Technology and Chief Technology Officer, explains the key issues and tech trends to which CIOs must pay attention.
How does a huge telecom organization with $132 billion in revenue manage product development for the enterprise and consumer markets? Verizon's Chief Product Development Officer, Nicki Palmer, explains and also dives into what's happening with 5G.
Zoho co-founder and CEO, Sridhar Vembu, has developed a clear sense of ethics that guide social impact and corporate responsibility at Zoho. His perspective informs the products, culture, and philanthropy activities of this extraordinarily successful enterprise software company.
How does a major Swiss insurance drive digital transformation by focusing on company culture, rethinking business models, and moving to the cloud? We speak with the Chief Technology Officer of Baloise Group AG to learn more.
As business evolves in 2021, what are the implications for marketers and how should they plan strategy and make investment decisions? We speak with Bill Wohl, a top marketing and communications leader, about core topics of concern to Chief Marketing Officers.
What is the role of government policy in protecting society and democracy from threats arising from misinformation? Two leading experts and members of the UK Parliament, House of Lords, help us understand the report Digital Technology and the Resurrection of Trust.
For many organizations, the promise of great experience and service is an elusive and challenging goal. In this conversation, Oracle’s Senior Vice President of Global Marketing, Nate Skinner, explains how your company can create unforgettable customer experiences.
Supply chain management (SCM) is a competitive differentiator at Unilever. The Unilever supply chain extends beyond the manufacturing process into the core of digital transformation using artificial intelligence to manage supply chain risks and ensure the company can meet customer demand.
What are the social, political, and government policy aspects of artificial intelligence? To learn more, we speak with Lord Tim Clement-Jones, Chairman of the House of Lords Select Committee on AI and advisor to the Council of Europe AI Committee.
Theo Richardson is a designer and entrepreneur based in Brooklyn. He is best known as a founding partner and Director of Development at Rich Brilliant Willing - RBW. Jon Hirschtick, a technology pioneer and entrepreneur, is passionate about empowering innovators so they can design products that positively impact society and the planet. He understands the challenges engineers face as they build products for the modern era, as well as the design platforms required to accelerate product innovation in today’s connected world.
How can modern marketers adopt the latest digital technologies while retaining the benefits of "classical" marketing? The Chief Marketing Officer of Mastercard explains and offers a CMO playbook for 2021.
Chief Information Officers must prepare their technology, business, and investment strategies for 2021. In this episode of CXOTalk, Bill Briggs, Global CTO of Deloitte, shares advice based on the firm's Tech Trends 2021 report.
Crisis communications and reputation management are central parts of media training. Companies face reputational risks every day, but few are ready to respond appropriately when a crisis hits. In this episode of CXOTalk, the former Chief Communications Officer of United Rentals explains how to prevent PR nightmares and offers many crisis management and communication examples.
Digital twins are a key piece of the digital transformation puzzle. Digital twins create an accurate virtual replica of physical objects, assets, and systems to boost productivity, streamline operations and increase profits.
In this episode, GE Digital’s Chief Technology Officer, Colin Parris, explains how these virtual models can accelerate digital transformation.
Disruptive innovations in technology have created profound social impacts that affect virtually every facet of society from politics to the distribution of wealth and economic opportunity.
Three prominent guests discuss social responsibility, economic turmoil, technology disruption, misinformation, and the future of remote work.
Customer experience is increasingly important for every CIO. How can Chief Information Officers incorporate the lessons of customer experience while retaining a focus on system uptime and other operational activities? Two leading Chief Information Officers share their thoughts and advice.
The CIO role offers unprecedented opportunities for Chief Information Officers who understand how information technology can support core innovation agendas in the enterprise. To learn more, we speak with Sanjay Mirchandani, CEO of Commvault.
Servitization is an essential part of digital transformation for jet engine manufacturer Rolls-Royce. The company’s servitization journey has improved customer experience and satisfaction while enabling a business model based on data, analytics, and a digital platform.
How does the CEO of Zoom, Eric S. Yuan, manage the company's massive growth while retaining a focus on customer experience and customer delight? In this episode, one of the most successful entrepreneurs in the world explains his customer experience strategy, the importance of meeting customer expectations, and the impact of organizational culture.
Social impact and corporate social responsibility are central to the mission and activities of Sridhar Vembu, the CEO and co-founder of enterprise software vendor Zoho, maker of products such as Zoho CRM.
The Chief Information Officer role is central to business process transformation and corporate innovation. In this episode of CXOTalk (#676), we talk with two prominent CIOs about the CIO role in 2021.
According to Robert Rosenberg, former CEO of Dunkin’ Donuts, brand building strategy and creating brand loyalty relies on great customer experience and listening carefully to the market and target audience.
What are top Chief Information Officer strategies and priorities for 2021? Abhijit Mazumder, the CIO of Tata Consultancy Services (TCS), a company with 448,000 employees, shares his CIO agenda and business goals for the upcoming year.
Successful relationships between Chief Financial Officers and Chief Information Officers can drive business transformation, innovation, and agility. To learn more, we spoke with the CIO and CFO of cloud computing leader, Workday, to explore their relationship and role.
As large organizations move to the cloud, what are key infrastructure issues facing Chief Information Officers and information technology organizations? To learn more, we speak with Clay Magouyrk, the Executive Vice President of Engineering for Oracle Cloud Infrastructure.
How does an important US government agency modernize its operations, especially during a global health crisis. In this episode, we learn from Jamie Holcombe, Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO).
What is the future of work, collaboration, virtual teams, work from home, and distributed workforces? The Chief Operating Officer of Dropbox shares her views and offers practical advice for managing remote employees and building distributed teams.
How does a 110-year old flower retailer, wholesaler, and delivery network transform itself with eCommerce? We hear from the CEO of FTD, Charlie Cole, to learn about customer engagement, CX strategy, eCommerce strategy, digital transformation, and business metrics.
How do major financial institutions manage their enterprise security strategies and innovation in 2021? We talk with Dr. Alissa Abdullah, Mastercard's Deputy Chief Security Officer, to learn about cybersecurity strategy, emerging threats such as spear phishing, and the adversary of the future.
Customer experience (CX), experience management (XM), and the experience economy point to customer satisfaction and delight as crucial parts of business. Two business leaders from SAP and Dow Jones explain why.
How can corporations conduct themselves ethically and with integrity? And what responsibilities do organizations have toward stakeholders and the larger community? We address these questions and many more on this important episode of CXOTalk, with Rob Chestnut, former Chief Ethics Officer of Airbnb.
How can business leaders manage long-term objectives while achieving short-term results? The former Chairman and CEO of Honeywell, David M. Cote, explains how to fight the evils of short-termism, overcome business process failures, and be a great leader.
The global health crisis has forced product designers and engineers to work and collaborate in new ways, which is the digital transformation of product development and innovation. Learn how to drive cultural changes and take advantage of these new opportunities in product design.
Digital media and journalism business models are evolving, changing as the news media shifts from broadcast journalism to digital content and new methods of distribution. Andy Serwer, a well-known journalist and Editor in Chief of Yahoo Finance explains.
The global health crisis has pushed manufacturing and global supply chain management (SCM) to the forefront of issues facing companies in 2020. To gain an understanding of supply chain resilience, we spoke with John McEleney, a world expert on this topic.
Product engineering and team collaboration are evolving as the global health crisis forces product designers to maintain the pace of innovation despite working remotely from home. The challenge of design innovation in engineering reflects the importance of cultural change across the entire product development lifecycle.
How can data science help organizations drive effective digital transformation? A prominent data scientist explains weaknesses in many digital transformation strategy efforts and how data can address the problems.
Ralf Dreischmeier is the global leader of Leap by McKinsey and a leader of McKinsey Digital. With more than 25 years of experience in offering business- and technology-advisory support, he understands technology-enabled transformation and the development of businesses that thrive.
What are the qualities of great entrepreneurial leaders and how can you build a culture of trust? Joel Peterson, JetBlue Chairman, teaches business at Stanford University, shares lessons from his new book, titled Entrepreneurial Leadership.
What leadership lessons should a CIO adopt to manage business operations during a crisis? Jay Ferro, a well-known transformational CIO, discusses risk management, threats to an organization, and creating a cloud-first strategy.
In this era of Coronavirus and Covid-19, how can we use data science to manage a crisis? In this episode, two experts share their advice for using data science to help with crisis management and develop a crisis response plan.
During this period of rapid change, how does cable and media giant, Comcast, weave customer and employee experience into the fabric of business processes and operations? To learn more, we speak with Tom Karinshak, the Executive Vice President and Chief Customer Experience Officer for Comcast Cable.
What is the future of telecom in 2020, with its focus on 5G, the internet of things (IoT), and edge computing? The Chief Marketing Officer of AT&T Business, Mo Katibeh, shares an inside look at the telecommunications industry trends with industry analyst, Michael Krigsman.
Recent research from Deloitte describes on the Chief Information Role in 2020 and the relationship between IT and the Chief Financial Officer. Deloitte's Global Chief Technology Officer presents the research and explains the implications.
Digital transformation and innovation require data-driven leadership combined with intuition to create a humanistic digital culture. It’s an approach to leadership training that resonates with systems thinking and change management, according to Rishad Tobaccowala, former Chief Growth Officer of Publicis Groupe.
The increasing role of data in business, government, society, and culture has created technology and policy challenges for leaders in business and government. This episode explores the issues and challenges of data in the year 2020.
Customer experience is a crucial focus for innovative leaders in both business and professional sports. Cathy Engelbert, Commissioner of the Women’s NBA (WNBA) and Alicia Tillman, Chief Marketing Officer of SAP, offer advice on this topic.
Established organizations struggle with new, customer-centric business models for digital transformation and beyond. A McKinsey Senior Partner offers practical advice and explains the new Leap by McKinsey program.
Digital storytelling with video has become an essential skill for business leaders and brands. In this episode, executive storyteller and industry analyst, Michael Krigsman, speaks with David Hoffman, a successful brand storyteller and documentary filmmaker to learn inside secrets on how to tell a compelling brand story with video.
PriceWaterhouseCooper is one of the largest professional services organizations in the world, with almost 300,000 employees and over $42 billion in revenue. PwC's Chief Digital Officer, Joe Atkinson, shares lessons, digital transformation examples at scale, and advice on change management strategy.
The fascinating world of robotics and autonomous systems in manufacturing is evolving rapidly. The CEO of Unibap, a leader in this field, join us together with Industry Analyst, Michael Krigsman, and guest co-host, Dr. David A. Bray.
Many digital natives and Millennials relate to life through phones and devices, causing a range of social and economic problems for themselves and society. This episode of CxOTalk explores the issues with one of the world's foremost digital sociologists.
Brand loyalty and customer loyalty are foundations for any modern business. On this episode, we explore the concept of brand loyalty with Mario Natarelli, managing partner at branding agency MBLM and author of the book Brand Intimacy.
Fighting disinformation (and misinformation) attacks has become a crucial part of information security (Infosec). On this episode of CxOTalk, three experts explain how to disrupt these dangerous attacks.
What is the future of payment and how does the payment processing industry fight fraud for traditional banking, fintech startups, and beyond? Join Industry Analyst, Michael Krigsman, and Guest Co-Host, Dr. David A. Bray, as we explore this topic with a senior executive from ACI Worldwide.
For women in leadership, the challenges of female inclusion and gender diversity are real. On this episode of CxOTalk, we discuss women in tech, barriers to female leadership, and how to promote female leadership.
How do established brands like Samsonite and Tumi rethink their digital strategy for retail and e-commerce. Samsonite and TUMI executive, Charlie Cole, shares his strategy and plans on this exciting episode of CxOTalk.
Customer success, service, and support are crucial components of modern customer experience. On this episode, Michael Krigsman explores the future of customer success and contact centers with two of the world's most qualified experts on the topic.
Customer experience and experience management (XM) are among the most important topics in business today. In this conversation, learn how being customer-centric can help your company win and keep loyal customers.
Augmented reality and the industrial internet of things (IoT) have the power to transform business and manufacturing. The CEO of a large, public company developing these technologies shares a glimpse into the future.
Our experience economy demands customer relationships based on the right business models and processes. Two Wharton School professors share their research on developing and keeping strong customer relationships.
With 5G and the Internet of Things (IoT) about to explode in the enterprise, what does the future of communications hold for business? Learn more from Mo Katibeh, the President and Chief Marketing Officer of AT&T Business.
What should business people know about artificial intelligence and other emerging technology trends in 2019? Quantitative futurist and author, Amy Webb, shares her research with Michael Krigsman and CxOTalk.
As the CIO role goes beyond transactions and even digital, what does it mean for the Chief Information Officer to be a transformational leader? Industry analyst, Michael Krigsman, explores this topic with innovative and outspoken CIO Jay Ferro. Learn how to become a transformational and innovative leader!
Enterprise social media strategy and influencer marketing are crucial topics in digital marketing for 2019. Enterprise industry analyst talks with well-known enterprise social media strategist and influencer about these topics.
Writing a business book is hard, from deciding on the topic to creating logic, story, and case studies. A best-selling author and ghost writer, Josh Bernoff, shares his advice on how to plan, write, and sell a business book.
The spy-vs-spy game of AI and machines attacking and eluding each other is here. Adversarial AI is a crucial topic in cybersecurity that we must understand. It is the foundation of using machine learning for cyberwarfare.
Every IT professional must understand the crucial relationship between IT governance, security, processes, and support from a trusted source. A well-known expert on information technology risk, Brennan Baybeck, explains what you need to know.
What is Trusted Support? Brennan Baybeck VP Global I.T. Risk Management at Oracle joins industry analyst and CXOTALK host,Michael Krigsman, to discuss the role of trusted support as a key component of good IT governance structure of an organization. Learn about the components of trusted support.
Artificial intelligence offers the promise of better health, faster drug discovery and testing, to create improved medical outcomes for patients. We talk with a world expert on using AI in life sciences to discover and develop drugs faster and less expensively.
Managing the people, technology, and processes of data science teams is crucial to gaining benefit from investments in AI and data analytics. In this episode of CXOTalk, industry analyst, Michael Krigsman, interviews a top data scientist and business leader on creating and managing a data science team.
Storytelling is a crucial skill for business. But, how can we create a story arc and narrative to our advantage? Well-known documentary filmmaker David Hoffman shares his knowledge on how to create powerful stories.
The future of cybersecurity rests on AI and machine learning. David Shrier, a prominent futurist, author, and entrepreneur explains what you need to know during a conversation with CXOTalk host, Michael Krigsman.
What is a smart city? Martin Powell, head of urban development at Siemens, tells CXOTalk how cities can be improved with data collection from sensors and other devices, measuring air quality and energy use to public transportation and e-mobility.
Smart cities are the future of infrastructure, and those that don’t modernize will be left behind. Martin Powell, head of urban development at Siemens, speaks with CXOTalk about the importance of increased electrification and energy savings as air pollution becomes a growing concern.
What does digital transformation mean for oil refining and logistics? Tim Harris, chief information officer of Andeavor, tells CXOTalk how the organization has moved entirely to the cloud and become the first oil and gas company running SAP S4.
Risto Siilasmaa tells an extraordinary story. As Chairman of Nokia, he has seen the company transform from being a household name in mobile handsets to completely changing it's business and model. Risto's book, titled, Transforming Nokia, explains what happened and shares lessons from his personal experience. We are thrilled to welcome Risto to CXOTalk.
Can we apply approaches from the lean startup movement to create social change faster and more effectively than ever before? Author and innovation executive, Ann Mei Chang, wrote a book explaining how to use lean principles to drive exponential change.
Culture change is as much a part of digital transformation as technology itself. Nick Tzitzon, EVP of Marketing and Communications for SAP, speaks with CXOTalk about how marketing and communications are needed to reach both employees and customers.
How do you build a brand in this era of digital transformation? With myriad different experiences and interactions through B2B and countless customer touchpoints, it’s more important than ever to make an emotional connection. Carla Hendra, chief executive at Ogilvy Consulting explains.
How is the role of a CIO changing with digital transformation and customer experience? Massimo Rapparini, chief information officer at Logitech, tells CXOTalk how the company known for webcams, mice, keyboards, speakers and headsets has expanded into other areas and explains his role in innovation.
What are the basic principles of user experience and how are they changing with digital transformation? Scott Belsky, executive vice president and chief product officer at Adobe, tells CXOTalk how the company keeps its creative tools simple and modernized at the same time, making them more accessible to more people.
How can artificial intelligence interact with customers in a natural language? Ken Dodelin, vice president of conversational AI products at Capital One, tells CXOTalk how the bank uses AI products like Eno, Alexa and Cortana to help with accounts, bills and other client services.
Digital transformation in data centers: Kirk Skaugen, president of the Lenovo Data Center Group, tells CXOTalk how the brand, best known for PC, Motorola and IBM products, is shifting to a customer-centric data center business with a focus on innovation.
Why is health insurance so confusing? What are the best ways to save on healthcare? David Edelman, Chief Marketing Officer at Aetna, tells CXOTalk how the health insurance company is changing its focus to meet individual needs, simplify the process, and help people live healthier lives.
How is the telecom industry transforming and how will new technologies such as 5G affect our world? CXOTalk speaks with a top telecom leader to glimpse the future and digital transformation of this important industry.
What does digital disruption mean for sports and how do teams turn fans into customers? CXOTalk explores these topics with Jonathan Becher, who is president of Sharks Sports & Entertainment, the parent organization of the NHL’s San Jose Sharks hockey team and three ice sport facilities in Silicon Valley.
The industrial internet of things (IIoT) is an important source of data for digital transformation. What is IIoT and how can we capture and use that data? Industry analyst and CXOTalk host, Michael Krigsman, speaks with Guido Jouret, the Chief Digital Officer of ABB about this topic.
Many companies still use print marketing, trade shows and traditional consumer outreach even in an era of digital transformation. Shashi Seth, senior vice president at Oracle Marketing Cloud, and Neil Tolbert, director of marketing communications at Mack Trucks, tell CXOTalk how to ensure ROI in B2B marketing using a multi-channel approach.
How can companies improve the customer experience to meet changing expectations? Des Cahill, vice president and head CX evangelist at Oracle, speaks with CXOTalk about using data to merge the four silos of information: Marketing, sales, commerce and service.
What is the future of commerce and the customer experience? Katrina Gosek, senior director of digital customer strategy at Oracle, and Scott Silverman, principal at Scott Silverman Associates, tell CXOTalk about the importance of frictionless, fast service.
What is the future of work? Stuart Sackman, chief information officer and chief technology officer at ADP, tells CXOTalk how data is helping employees manage their careers better with new technology, different skills, and work-life integration – as well as enabling other companies to manage their teams better to meet job trends.
AI is one of the most profound technologies of our time, with practical implications for business, society, politics, economics, governance, customer experience, and ethics. Daugherty calls AI the "alpha trend, driving other trends and shaping what's happening with other technologies. Yeah, it is over-hyped, and there is too much hype around it, but we believe there's also a huge amount of potential and reality behind that hype. That's why it's really important to have this type of conversation; talk about the real versus the hype and separate the two."
How is digital transformation affecting the energy industry? Herve Coureil, chief digital officer at Schneider Electric, tells CXOTalk how the global company makes energy safe, efficient and sustainable for customers using IoT, AI and digital services.
Nuclear waste disposal remains a problem across the US. On this episode, CXOTalk host, Michael Krigsman, talks with the two founders of a small company that wants to solve this problem and sell to only one customer -- the federal government.
Artificial intelligence will have a profound impact on jobs, education, and worker retraining. Industry analyst and CXOTalk host, Michael Krigsman, explores this crucial issue with two experts during an informative and important episode.
With the growth of consumer and enterprise data, the need for transparency and data protection has increased dramatically. Watch industry analyst and CXOTalk host, Michael Krigsman, explore this crucial topic with Mike Palmer, the Executive Vice President and Chief Product Officer at Veritas.
The power of artificial intelligence creates opportunities and risks that public policy must eventually address. Industry analyst and CXOTalk host, Michael Krigsman, speaks with two experts to explore the UK Parliament's House of Lords AI report.
Loot Crate has quickly grown from a small company curating collectibles into a huge “geek” subscription service connecting pop culture, comics and video game fans with T-shirts, figures, and other fun items. Erich Gazaui, chief information officer for Loot Crate, tells CXOTalk about the business’ continued efficiency and connection with customers as it maintains hyper-growth.
The modern CIO mandate includes maintaining operational stability while driving change through innovation. Industry analyst and CXOTalk host, Michael Krigsman, speaks with CIO and author, Fin Goulding, about leading successful transformation in established organizations.
Where does the mining industry meet data mining? Colin Boyd, chief information officer at Komatsu America, tells CXOTalk about how autonomous vehicles are the future of IT and efficiency for construction and mining – and how a CIO’s role is changing as well.
How can digital transformation change a company’s culture? Heidi Wood, senior vice president for strategy and technology at L3 Technologies, speaks with CXOTalk about how the U.S. defense company uses IT, data and SAP to keep a radically transparent focus on the future.
The role of chief information officer is evolving as companies put more focus on the individual customer. Andrew Wilson, CIO at Accenture, explains to CXOTalk how he’s becoming a “chief experience officer” with a focus on new IT platforms powered by AI and other new technologies.
Data is disrupting the HR field and can help strategize a common mission across various jobs within a company. Jeffrey Stevens, chief human resources officer at Thomas Jefferson University and Jefferson Health, tells CXOTalk about how two Philadelphia universities and five formerly independent health systems merged into a $5.5 billion enterprise with 35,000 employees.
The role of IT has shifted from infrastructure to being a core part of businesses, emphasizing the contribution of IT in customer experience. Thomas Saueressig, chief information officer at SAP, tells CXOTalk how disruption in information technologies has led to serving customers with a global centralized cloud infrastructure.
How can IT help companies innovating with lithium carbonate, bromine and catalysts? Patrick Thompson, chief information officer at Albemarle, tells CXOTalk how the special chemical company is undergoing digital transformation with S4/HANA and SAP to meet the growth of its customers.
How can globalization drive innovation? Frank Friedman, global chief operating officer at Deloitte, speaks with CXOTalk about how digital transformation is leading to greater efficiency for audit, tax and consulting services around the world.
How can teachers prepare today’s students for careers tomorrow? Lisa Dughi, chief operating officer at NAF, speaks with CXOTalk about how business and education partners help underserved high schools use technology to educate youth to overcome the skills gap and earn family-sustaining wages in IT, finance, engineering, hospitality, health sciences and other fields.
IT is not a silo anymore and customer expectations are changing as well. Walter Curd, chief information officer at Maxim Integrated, speaks with CXOTalk about digital transformation at the analog semiconductor company with a heavy focus on e-commerce and innovation.
How can a rapidly-growing company maintain customer satisfaction and build loyal customer fans? Tony Drockton, founder of Hammitt, tells CXOTalk how his handbags-focused luxury accessories brand defines the customer differently and keeps adding fans through price integrity, brand integrity and product integrity.
What are the keys to rapid growth in business? Gary Loh, vice chairman and CEO at SunMoon Foods, tells CXOTalk how innovation and customer experience helped transform the company from an asset-heavy model to an asset-like model -- a consumer-focused fresh food brand sourced from multiple farms.
Ready, Set, Grow: Jim McGeever, executive vice president at Oracle NetSuite, speaks with CXOTalk about how his company helps other businesses and entrepreneurs manage rapid growth through innovation and an eye on tomorrow.
How do you manage a growth company? Bart Thielen, chief financial officer and chief operating officer at Blue Microphones, tells CXOTalk about balancing efficiency and innovation while looking at a business both today and in the future.
What is GDPR and how does it affect the customer experience? Alicia Tillman, chief marketing officer of SAP, tells CXOTalk about how general data protection regulation protects customers’ data with more transparency and trust, while changing the way businesses and CMOs operate.
Otis Elevator was founded in 1853 and has revenue of $12 billion. CXOTalk host, Michael Krigsman, speaks the Chief Information of Otis, Marcus Galafassi, about the modern technology shaping this well-known brand.
Although women are gaining ground in information technology, the Chief Information Officer role in IT is still a male-dominated position. For this special episode of CXOTalk industry analyst, Michael Krigsman, speaks with two experienced IT leaders. The conversation explores Deloitte's recent report on female leaders in technology and gender diversity.
IBM Global Business Services is one of the largest business and technology consulting firms in the world; their reach touches organizations across many industries undergoing digital transformation. In this episode, CXOTalk host and industry analyst, Michael Krigsman, speaks with Mark Foster, the head of IBM Global Business Services.
How does a company like Pinterest ensure that site viewers, brands, sponsors, and "pinners" have a great experience? Michael Krigsman, industry analyst and host of CXOTalk, speaks with Dutta Satadip, the Head of Global Customer Operations at Pinterest, about customer success.
Chief Information Officers today face a variety of complex strategic challenges that go far beyond technology into managing business disruption and change. On this episode of CXOTalk, industry analyst, Michael Krigsman, speaks with a three-time CIO and author to explore essential topics that are important for every CIO to consider.
What's going today in enterprise software and cloud computing? Two members of the Enterprise Irregulars, an elite group of enterprise software analysts and executives, share their thoughts on the state of enterprise applications and cloud today.
What is business transformation? Arthur Hu, CIO for Lenovo Group, speaks with CXOTalk about embedding technology in businesses, shadow IT, and managing the balance of high uncertainty and high likelihood of change.
What is the optimal role for a CIO today and how can they add value to organizations? Isaac Sacolick tells CXOTalk about his years of experience as a Chief Information Officer, offering advice and insight for future CIOs and where they should innovate today.
Data science has useful applications in financial services and the entertainment industry. Matthew Marolda, Chief Analytics Officer at Legendary Entertainment, and Dr. Anthony Scriffignano, Chief Data Scientist at Dun & Bradstreet, tell CXOTalk about the core techniques of data science, its common elements across industries, and lessons to be learned.
How does Facebook really work and what are the social network’s implications for business executives? BlitzMetrics’ Logan Young and Dennis Yu tell CXOTalk about the “inner secrets” of Facebook, and why it was the tool of choice for Russians attempting to interfere in the 2016 U.S. election.
How is the retail industry changing? Dana Randall, head of innovation at Tapestry, speaks with CXOTalk and guest co-host Brian Solis about digital transformation in retail businesses. The company, which includes the brands Coach and Kate Spade, is rethinking traditional sales and adapting to shifts in social, cultural, technology and consumer expectations.
Technology innovation is driving change and transformation in retail. On this episode, CXOTalk host Michael Krigsman talks with Scott Emmons, founder and head of the Innovation Lab at major retailer Neiman Marcus. Top digital transformation analyst and expert, Brian Solis, is guest co-host on this show.
What is cognitive technology? Fred Laluyaux, CEO of Aera Technology, tells CXOTalk about AI, machine learning, and the self-driving enterprise that brings data from multiple systems to make decision-making faster and more reliable.
There are opportunities for innovation in healthcare, but how can doctors, nurses and hospitals balance patient focus against economic considerations? Dr. Rasu B. Shrestha, chief innovation officer at the University of Pittsburgh Medical Center, tells CXOTalk why we need digital transformation in healthcare, how to commercialize innovation, and the complexities behind delivering high-quality patient treatment outcomes.
Technologies such as virtual reality and distance medicine are changing healthcare delivery and medical education. Industry analyst, Michael Krigsman, speaks with a medical technology and innovation pioneer on this special episode of CXOTalk.
What is the future of enterprise marketing and the CMO role? Diana O’Brien, CMO at Deloitte, tells CXOTalk about changes in how large organizations approach marketing today, special challenges in marketing services, and trends like personalization.
After 125 years as an industrial company, General Electric is transforming into a digital industrial. Cate Gutowski, Vice President-Commercial & digitalTHREAD at GE Digital, tells CXOTalk about digital transformation for global salesforce and how working with Tact.ai on the GE Digital Assistant has enabled sellers to use IT to think, act, and work in a digital way.
Managing mission-critical vendors is a challenge for every CIO and IT organization. In this segment, Adam Rasner, who manages IT infrastructure for AutoNation, the largest automotive retailer in the US., shares his advice on managing crucial vendor relationships.
Drones are amazing and have many applications in business and industry. CXOTalk host Michael Krigsman talks with the CEO of a premier industrial drone company, exploring the technology and business applications.
Aaron Levie, CEO and “Chief Magician” at Box, tells CXOTalk about digital transformation in cloud computing and the impact of technology on the enterprise. What do customers want? And how does the public company maintain its pace of innovation from its startup days?
Data, artificial intelligence and machine learning are having a profound influence on healthcare, drug discovery, and personalized medicine. On this episode, CXOTalk host, Michael Krigsman, talks with two data experts innovating in healthcare with data.
How is the insurance industry changing? Dr. Alexander Bockelmann, CEO of the UNIQA IT Service GmbH, shares with CXOTalk about digital transformation in a large company, including phases of innovation and opportunities and challenges in a digital organization.
Technology and changing customer expectations are transforming the automobile buying experience from purchase to service. Industry analyst and CXOTalk host, Michael Krigsman, talks with a top technology executive at America's largest auto retailer.
What do movie theaters, home entertainment experiences, and business communications have in common? Andrew Border, general manager of the Communications Business Group at Dolby Laboratories, tells CXOTalk about how Dolby Labs has expanded and developed an “immersive” audio experience for more natural conferencing.
How is unified communications changing and what can organizations do to take advantage of that innovation? Glenn Johnstone, CEO of Vodafone Next Generation Services, tells CXOTalk about digital transformation in UC services and evolving customer expectations.
The movie industry has adopted "moneyball" techniques, based on data and analytics, to drive box office success. Join CXOTalk host Michael Krigsman in conversation with analytics pioneer, Matthew Marolda, to explore how Legendary Entertainment uses analytics to drive box office success.
Electricity and gas distribution lie at the heart of the energy industry. CXOTalk host Michael Krigsman talks with an energy industry leader about digital transformation in this important sector of the economy.
What is data science and how can we use it in business most effectively? Data science is not about the latest shiny tools, but understanding business problems and data. Industry analyst Michael Krigsman, the host of CXOTalk, speaks with one of the world's foremost data scientists to explore this exciting frontier.
Myths and hype surround many discussions about artificial intelligence, big data, and modern algorithms. For this episode of CXOTalk, host Michael Krigsman, talk with two extraordinary experts who bust the myths and offer straight talk on technology as we head into 2018.
Digital transformation in the engineering industry has led to larger projects, evolving data quality and end user employee expectations around technology. Brian Swenson, Chief Process Officer at HNTB Corporation, tells CXOTalk about working with Avanade on IT consulting and the importance of positive cooperation.
What's it like for women in IT? Four female executives at enterprise software company Workday -- Ashley Goldsmith, Chief People Officer; Diana McKenzie, Chief Information Officer; Christine Cefalo, Chief Marketing Officer; and Robynne Sisco, Chief Financial Officer -- share advice on building diverse teams.
Desk phones are dying, thanks to disruption and unified communications in the telecom industry. Ben Rife, CEO of Bullfrog, speaks with CXOTalk about how cell phones have become business phones and mobile technology has changed the work/office experience.
"December is the cruelest month," with apologies to the poet T.S. Eliot, because managing through end-of-year selling, budgeting, and just plain surviving is hard. In episode 268 of CXOTalk, host Michael Krigsman speaks with two experts who can help you ease the transition to 2018.
How is marketing and customer experience changing in an omnichannel world? Josh Mueller, Senior Vice President of Global Marketing at Dun and Bradstreet, and Rachel Richter, Senior Vice President of Customer Analytics and Insights at Dun and Bradstreet, tell CXOTalk about the “omnichannel customer experience,” which uses data and complex analytics to identify customers’ needs and optimize delivery.
What is the SiriusDecisions Demand Waterfall? Josh Mueller, Senior Vice President of Global Marketing at Dun & Bradstreet, speaks with CXOTalk about how B2B companies can measure marketing success and use data to determine which activities yield the best results.
BroadSoft is a premier company in the unified communications market, with contact center and collaboration solutions. At its recent customer event, the company announced that is being acquired by Cisco for $2 billion. In this video conversation with CXOTalk’s Michael Krigsman, BroadSoft’s Chief Digital & Marketing Officer, Taher Behbehani, summarizes key themes and explains why user experience and customer experience are so important.
The pharmaceutical industry is evolving to consider customer experience – or patient experience, in this case – as a core dimension when bringing new drugs to market. Shifting consumer expectations combined with innovative technologies will have a dramatic impact on drugs and healthcare in the coming years. On this episode of CXOTalk, industry analyst Michael Krigsman speaks with two strong voices on this important issue.
Digital media and publishing is a tough industry, with changing business models and competition from large and small players. Learn how a seasoned entrepreneur helped create one of the large digital media and publishing brands in the world.
What is Oracle, and how have its database management software products led to digital transformation in cloud technology and big data? Three prominent analysts – Mike Fauscette, chief research officer at G2 Crowd; Liz Forrester, vice president and primary analyst at Forrester; and Neil Ward-Dutton, co-founder and research director at MDW Advisors – talk with CXOTalk about Oracle in focus.
What is the exponential future of healthcare? John Nosta, a faculty member at Singularity University, speaks with CXOTalk about the changing environment of health care and technology solutions, from artificial intelligence to wearables.
What is it like to be an assistant chief information officer (CIO) in the U.S. Navy? Anthony Joyce, information and business systems director for the Naval Facilities Engineering Command (NAVFAC), talks with CXOTalk about information technology at a very large scale, including issues, challenges, opportunities and digital transformation in IT.
Artificial intelligence research: Dr. Michael Chui, partner at the McKinsey Global Institute, speaks with CXOTalk about his latest report on AI, automation and the impact of technology in the workplace.
How is one of the largest companies in the world evolving the way it sells? Cate Gutowski, Vice President, Commercial & digital THREAD at General Electric, speaks with CXOTalk about digital transformation of the global salesforce at General Electric, and the changing relationship between sales and IT.
How are cable providers evolving to compete with cord-cutting, streaming services and new media? Chris Satchell, Executive Vice President and Chief Product Officer at Comcast Cable, speaks with CXOTalk and guest co-host Brian Solis about digital transformation in the cable TV industry.
Digital transformation in real estate: Nick Bailey, President and CEO at Century 21, tells CXOTalk how the largest real estate brand in the U.S. navigates changing global trends from data-driven competitors in property listings and homes for sale.
Murli Buluswar, former Chief Science Officer at AIG, speaks with CXOTalk co-hosts Michael Li, CEO of The Data Incubator, and Michael Krigsman about data science and innovation in the insurance industry. How can insurance and financial services companies adapt and thrive in a world of data and digital disruption?
HP's Senior Director of Employee Experience and Support, Gwen Becknell, explains how her organization uses technology to improve user experience and workforce collaboration with tools and communications platforms, such as Zoom for video conferencing.
Programmatic advertising is a crucial tool for digital marketers. However, ensuring that marketing channels are trustworthy and accountable, eliminating fraud or abuse, remains a challenge. In this short video, two top experts explain how to ensure your programmatic advertising are spent wisely.
Collaboration between Marketing and Sales is a prerequisite for customer success today. However, marketers must use data and analytics to gain insight into customer behavior and establish a personalized relationship with buyers.
How are engineering companies adapting their infrastructure for the largest and most complex projects? Brian Swenson, Chief Process Officer at HNTB Corporation, tells CXOTalk about digital transformation in the large-scale engineering industry.
What does digital transformation mean for the pharmaceutical industry? Milind Kamkolkar, Chief Data Officer at Sanofi, speaks with CXOTalk co-hosts Richie Etwaru and Michael Krigsman about innovation and changes at drug companies.
Designing AI: How can you make an artificial intelligence chatbot so sophisticated that it passes the Turing test? Chetan Dube, CEO of IPsoft, speaks with CXOTalk about Amelia and AI product design from a designer’s perspective.
How is marketing changing? Robert Tas, vice president of McKinsey & Company, tells CXOTalk about digital transformation in the marketing operating system. How and why is it changing? What should a company do? Tas shares practical advice for personalization, insights, design, tech and speed.
Digital transformation in radio: How does NPR adapt in a world with internet radio, podcasts, music streaming services, and other audio content? Thomas Hjelm, Chief Digital Officer of National Public Radio, tells CXOTalk about how NPR faces new challenges, such as increased competition and changes in listening habits
How does law enforcement use data to prevent fraud? Kelly Tshibaka, Chief Data Officer of the U.S. Postal Service Office of Inspector General, and Caryl Brzymialkiewicz, Assistant Inspector General & Chief Data Officer at U.S. Department of Health and Human Services Office of Inspector General, speak with CXOTalk about how different agencies at the Office of Inspector General use data analytics.
FinancialForce CEO Tod Nielsen tells CXOTalk about digital transformation in the new services economy. More businesses are moving to cloud computing, focusing on speed and curated functions.
“Services are devouring the galaxy,” Nielsen says. “The economy of how consumers and businesses buy from other businesses is changing completely. The idea of having assets and owning physical goods will go away. There’s going to be a day when people literally won’t own anything.”
Tim McAdam, general partner at TCV, speaks with CXOTalk about digital transformation in the new services economy. McAdam describes it as the “instant-on” economy, where everyone can subscribe to anything they want in apps or online, changing the way businesses think about end-user consumers.
Fred Studer, Chief Marketing Officer at FinancialForce, speaks with CXOTalk about digital transformation and the new services economy. The company is focused on new revenue streams, updated business models and keeping growth and renewal rates stronger in the long term. He also explains why revenue recognition matters.
Farnaz Bengali, VP of Enterprise Applications at MicroStrategy, speaks with CXOTalk about digital transformation and the new services economy. The enterprise software company uses FinancialForce to manage IT, treating clients and internal projects alike as customers.
What is exponential technology and how is it changing the world? Georgetown University’s Dr. Elizabeth “Libbie” Prescott and Harvard’s Dr. David A. Bray tell Michael Krigsman of CXOTalk about rapid changes in exponential technology, its implications on public service and public policy – and the legal or ethical implications.
Waitrainer uses prospect data email to segment and personalize email marketing. The company's CEO, Todd Edman, shares his methods and explains the customer journey in a conversation with Michael Krigsman of CXOTalk.
Tyler Gau, citizen developer at Cincinnati Bell, does development to find solutions for users with FinancialForce professional services automation. Gau tells CXOTalk about PSA and how it’s leading digital transformation in the new services economy..
Michael Shullich, senior director at Medidata Solutions, and Naimisha Kollu, senior project manager at Medidata, speak with CXOTalk about embracing change in the new services economy. Medidata is a software company in the vertical of software and life sciences, with clients in the pharmaceutical and medical industries. The company uses FinancialForce’s PSA module and part of its building engine for professional services expansion.
How is the relationship between IT and its customers changing? HP’s Gwen Becknell and digital transformation influencer Tamara McCleary tell Michael Krigsman of CXOTalk about digital transformation in information technology.
LiquidHub partner Joe Grover speaks with CXOTalk about digital transformation and the new services economy, where “speed, efficiency, and customer service” is the new mantra. LiquidHub is an IT technology company that focuses on “re-engaging with customers.”
RJ Smith, VP of Finance with Venture Technologies, speaks with CXOTalk about digital transformation in the technology reseller industry. One of the biggest changes in recent years is the evolution of customer service, as Venture utilizes tools like Salesforce and FinancialForce in the planning and data analysis process.
Digital transformation is affecting businesses everywhere, even “floating cities” in the middle of the ocean. Sol Rashidi, Chief Data and Cognitive Officer at Royal Caribbean, tells Michael Krigsman of CXOTalk how the cruise line industry is changing, how data and AI are shaping travel, and more.
Artificial intelligence can make companies dramatically more efficient, but investing in the technology can come with risks and complications. Tiger Tyagarajan, CEO of Genpact, tells Michael Krigsman of CXOTALK about the best strategies for buying AI to improve your organization.
What is marketing technology and how is it changing? Scott Brinker, co-founder, president and CTO of ion interactive, tells Michael Krigsman of CXOTalk about the changing landscape of post-click marketing and conversion optimization through AI and greater personalization.
The financial services industry is facing massive disruption in the 21st century, but a 150-year-old bank can still thrive with technology like Amelia artificial intelligence. Nicholas Moch, CIO and CTO of Swedish bank SEB, tells Michael Krigsman of CXOTalk about how SEB has transformed itself into a “service company” for 2025.
How can technology make a vacation more relaxing and enriching at the same time? Mike Giresi, CIO at Royal Caribbean, tells Michael Krigsman of CXOTalk about how the cruise ship company uses augmented reality, VR and Amelia artificial intelligence to improve the customer experience on “floating cities.”
How can Amelia artificial intelligence improve financial banking and financial services for clients while keeping costs low? Tom DeCarlo, UBS head of client services in the Americas, tells Michael Krigsman of CXO Talk about how IPsoft's AI platform improves efficiency as well as the quality of customer experiences.
Amelia artificial intelligence is helping improve efficiency for companies and increasing the quality of customer service and experiences while keeping costs low. Edwin Van Bommel, Chief Cognitive Officer at IPsoft, tells Michael Krigsman of CXOTALK how the Amelia AI platform works so well that users can't tell if they're talking with a human or with a machine.
What is the future of mobile computing? Microsoft’s Kevin Henrickson and NYU Professor Anindya Ghose tell Michael Krigsman of CXOTALK about why mobile products are increasingly important, how they’re changing and what issues lie ahead.
Every marketer faces the challenge of using data to create personalized customer journeys and create a compelling relationship with prospects and buyers.The Chief Marketing Officer of SimScale, Agata Krzysztofik, shares practical tips, tools, and secrets for making this happen.
Data centers are the heart of our our data- and cloud-based world. On this episode, we explore modern data centers and innovation with a true industry leader. Kim Stevenson is General Manager of Data Center Infrastructure at Lenovo.
Energy is a crucial part of modern life. This episode examines the impact of exponential technologies on energy and power for the future along with the public policy implications. Join our great guests for an exciting show!
The automotive industry is undergoing dramatic change based on ACE -- autonomous, connected, electrified vehicles that rely on large datasets to power on-demand mobility services. This episode brings together three top experts to examine the near-term future of vehicles and the auto industry.
The Chief Information Officer role is changing dramatically, driven by shifts in expectations from external customers, internal clients, and business leadership. For the CIO, this means rethinking relationships with all these groups. In this episode, we talk with a Millennial CIO to learn from his perspective on the evolving role of IT.
Digital transformation means business change based on innovative data sources and technology. This episodes examines how data, predictive analytics, and machine learning can power digital transformation and new business models. The point is accomplishing real business outcomes that make a difference. Our guest is Mike Flannagan, who runs Analytics for software giant SAP.
Security is on everyone's mind today, so corporations and the government must consider how to create secure systems while maintaining usability and customer experience. For this episode, we talk with Tom Patterson, Chief Trust Officer at Unisys, to learn strategies for secure computing. Their operating system, ClearPath, has never been hacked so Tom will explain how Unisys has achieved that goal.
Workday is an important player in the enterprise SaaS market, with consistently high customer satisfaction scores and recognition for being a great place to work. Workday also holds the distinction of have four female C-level executives. On this episode we speak with all four these execs, discussing their roles and how they collaborate. It's an exciting and special show!
Corporate marketers today must understand how to create and promote video. Our show this week brings together a documentary filmmaker with a top influencer marketing expert to explore the new world of video content.
Personalization is the future of healthcare. New technologies such as artificial intelligence, virtual reality, blockchain, and wearable devices -- all connected in the cloud -- are making possible the democratization of diagnosis, medical knowledge, and patient care. This episode explores the near-term future of healthcare, in which with every stakeholder, doctor, pharmacist, payer and patient receives the personalized information they need to make better informed decisions.
Frank Diana has 29 years of organizational leadership experience in technology and general management. Anthony Scriffignano has over 35 years experience in information technologies, Big-4 management consulting, and international business. Sciffignano leverages deep data expertise and global relationships to position Dun & Bradstreet with strategic customers, partners, and governments.
Zillow is one of the largest real estate and rental marketplaces in the world, with a database of 100 million homes in the US. The company pioneered data-driven, automated home value estimates with the Zestimate score. On this episode, we speak with Zillow's Chief Analytics Officer and Chief Economist, Dr. Stan Humphries, to learn how Zillow uses data science and big data to make a variety of real estate predictions.
Historically, financial services has lagged other industries in moving to the cloud based on concerns about security and data protection. As cloud gains greater acceptance, financial services organizations are adopting cloud computing in greater numbers. On this episode, we talk with one CIO who has adopted a cloud first approach to computing. Mary Cecola, the Chief Information Officer of Antares Capital, explains her approach to cloud and offers advice for making a smooth transition.
The Index Group, one of the largest distributors of computer products in Turkey, has been in business for 27 years with $1.2 billion in revenue and 40 percent market share. A combination of aggressive competitors combined with changes in consumer buying habits forced Index Group to rethink how it uses IT to gain operating efficiency while supporting new business models and ways of working. Listen to The Index Group's Chief Information Officer, Tayfun Yigit, explain how the company changed its approach to IT and replaced an in-house system with SAP.
Artificial Intelligence is surrounded by marketing hype, making it difficult to assess what's real and useful. In this episode, we talk with a venture capital investor and two software entrepreneurs to learn what's involved with creating products that rely on artificial intelligence and machine learning. Join us as we cut through the hype of AI.
AI, machine learning, and predictive analytics rely on massive data sets. While holding the potential for great benefit to society, this explosion of data collection creates privacy and security risks for individuals. In this episode, one of the world's foremost privacy engineers explores the broad privacy implications of data and artificial intelligence.
Data and automation have the power to transform business and society. The impact of data on our lives will be profound as industry and the government make greater use of techniques such as artificial intelligence and machine learning. Explore this important topic with two world experts.
Companies like Coursera are changing education dramatically. From higher education to vocational and skills training, online courses offer high quality instruction at lower cost than ever before. On this episode, we talk with an online education pioneer to learn about the impact of technology on modern education.
Digital transformation is part of the core strategy for many companies. Today, however, transformation involves not just organizational change but platforms, ecosystems, and technologies that enable organizations to use data in new ways. This episode explores the transition to new business models -- simplifying without gaining complexity -- using machine learning and cognitive computing as a foundation.
Salesforce is one of the most important SaaS leaders in the digital economy. What makes this company significant and can it sustain that leadership position? We talk with three top industry analysts to get the inside story on Salesforce.com.
How do computers think, and how is that changing? For a peek into the ethics and governance surrounding tomorrow’s advanced computing models, join us with Anthony Scriffignano, Chief Data Scientist from Dun & Bradstreet, and Stephen Wolfram, the creator of the powerful computing system Wolfram Alpha. Their deep perspectives have implications for both policymakers and corporate strategists.
Innovation and digital transformation in higher education means using technology to address core strategic goals of the institution. On this episode, we talk with the CIO of Oral Roberts University about their multi-million program to use virtual reality and mixed reality to create a global educational community and foster the educational agenda.
We interact with the digital world through PCs and smartphone screens. According to Robert Scoble and Shel Israel, renowned authors of the new book “The Fourth Transformation,” that’s about to change dramatically as head-mounted virtual interfaces, powered by A.I., will immerse us in digital worlds. You’ll rethink every part of your digital strategy once you see the world through Scoble and Israel’s virtual reality goggles.
Will A.I. make our government smarter and more responsive – or is that the last step towards the end of privacy? As chief scientist of U.S. Government Accountability Office, Tim Persons conceives its vision for advanced data analytics. Learn about the promise and challenges around government A.I. and what those portend for private sector companies.
Artificial intelligence is primed to pervade everyday life, from autonomous vehicles to intelligent ads that anticipate your desires. How will these shifts vary globally, and what do they mean for the future of work, life, and commerce? Two big thinkers share their views: Darrell West, editor in chief of TechTank at the Brookings Institution, and Stephanie Wander, who designs prizes for XPRIZE. Longtime CXOTALK guest, David Bray, joins the conversation.
The future of retail is omni-channel: identifying and serving the customer from mobile to Web to the sales floor. Eli Rosner, NCR’s SVP and CTO, helped build a $3.7 billion business supplying technology, software, and services to this fast-changing industry. Learn what it takes to continually reinvent a 130-old-company in the face of relentless technology change.
Marketing’s future is digital, personal, and social. Ragy Thomas founded Sprinklr, a startup unicorn and social media management system that spans from Facebook to Pinterest, and from marketing to customer care. Tune in for his insights on how to wrangle social into an effective marketing channel without creeping out your customers.
At the disruptive intersection of government, healthcare, and technology is the health insurance industry. David Edelman, CMO of Aetna, is helping design personalized experiences for customers based on their lifetime health journeys. He explains innovation in a stodgy industry facing a volatile market, and describe how technology and marketing, together, will transform healthcare.
Wondering how to make your company more digital -- and why it's worth it? Learn the inside story from Accenture Digital chief Mike Sutcliff. His 36,000 employees -- and 1,300 data scientists -- are on the front lines of digital transformation in companies worldwide. Gain practical insights from an expert's perspective on disruption, business models, and competing in a digital world.
Marketing technology is undergoing dramatic transformation as companies seek greater personalization to engage buyers across the customer lifecycle. This episode examines how AI is changing marketing. Our guest are Sameer Patel, CEO, and Andrew Eichenbaum, Lead Data Scientist, at Kahuna software.
Access to the right information at the right moment can make – or destroy – the effectiveness of a financial services workforce. As CIO for Information at reinsurance giant Swiss Re, Rainer Baumann turns buzzwords like smart analytics and big data into actionable tools for workers. On this episode, he gives us a peek into the future of the digital workplace and what it will take to get there.
Software systems that learn are on the cutting edge of practical A.I. But what’s the market for these mysterious technologies, and how will they transform the business economy? James Cham, a partner in the investment firm Bloomberg Beta, explains the machine learning market and how these technologies will change our world.
The impact of digital transformation cuts across both back- and front-office functions and activities. Digital experience, therefore, plays an important role for every company undertaking this kind of transformation.
Digital transformation involves all parts of a company, from sales and marketing to operations, supply chain, and talent. On this episode, a seasoned leader and author shares practical advice for undertaking a program of digital transformation. Our guest is Anurag Harsh, Senior Vice President and Founding Executive at Ziff Davis.
The financial services industry, including insurance, is undergoing rapid change in response to new technology, FinTech startups, and shifting customer expectations. On this episode, we talk with the CIO and Chief Digital Officer at a large insurance company to understand digital transformation in this important industry.
CXOTALK spoke with with Ruediger Schmidt, Chief Information Officer of Banco Sabadell the fourth largest bank in Spain. Part of that discussion focused on the conditions disrupting banking and financial services firms.
Artificial intelligence is fraught with legal, ethical, and public policy challenges. This episode brings two esteemed experts to discuss these issues and present guidance for both commercial companies and the public sector policymakers.
Workday is one of the leading software-as-a-service (SaaS) companies in the world. On this episode, three respected industry analysts examine Workday, its products, and competitive position in the market. It's a rare opportunity to see inside the mind of top industry analysts as they examine this important enterprise software company.
Hype around artificial intelligence and machine learning continues to explode. In this episode, a prominent data scientist explains AI, explores how the technology works, and discusses the ethical implications. Our guest is Anthony Scriffignano, Chief Data Scientist of Dun & Bradstreet.
The case for digital transformation starts with engaging stakeholders around the core business model and outcomes they expect. Of course, IT concerns are important, but transformation must focus on the bottom line, which goes beyond IT alone.
For large organizations, digital transformation involves rethinking processes, technology, and customer relationships. On this episode, we talk one of the world's top experts on digital transformation. Didier Bonnet is an author, researcher, and leader of Capgemini's digital transformation practice.
Brooks Brothers is one of America's iconic clothing and retail brands, founded in 1818. On this episode, we learn about the changing retail environment, shifts in consumer expectations, and how this brand is managing digital transformation. Our guest is Sahal Laher, Executive Vice President and Chief Information Officer of Brooks Brothers.
Business expectations of the Chief Information Officer role have changed dramatically, forcing CIOs to adapt and evolve. This episode explores what's happening with CIOs and offers practical advice to both the business side and to CIOs themselves.
The cloud can simplify data center infrastructure while improving service delivery to the business. The elasticity of cloud enables the business to expand and contract resources as needed, creating greater predictability of storage hardware and costs.
The explosion of data collection and analytics has created massive growth in data and storage needs. As a result, organizations need more sophisticated strategies for managing resources and addressing unpredictable and varying demands for data in the future.
As a fighter pilot in the Israeli Air Force, Kaminario CEO, Dani Golan, learned that the right team enables an organization to whatever it wants. Being agile, responding to changes in business and technology, all require leadership and teamwork.
FinTech startups and technologies such as blockchain are disrupting the financial services industry. On this episode, we talk with a financial services leader about transformation in this important global industry.
During the recent OpenWorld 2016, Oracle announced a variety of products and initiatives designed to deepen its commitment to the cloud. Given Oracle's size and scope, examining the company's market position and products demands nuance and analysis. For this episode, we bring together three top industry analysts to examine Oracle and its market position. All three of today's participants, including host Michael Krigsman, are members of the prestigious Enterprise Irregulars group.
In an online and digital world, your company may lose customers because of web performance issues, poor response time, and slow speed. Dr. Natalie Petouhoff explains the importance of "flow" in the digital customer’s journey, and offers advice on addressing digital performance issues. In this video, learn how to merge digital experience (DX) and customer experience (CX) in a seamless flow.
In this episode, we explore the business goals and enabling technology that Dylan's Candy Bar uses to create an omni-channel retail experience. Our guest, Erica Stevens, is Vice President of Supply Chain and Information Technology at Dylan's Candy Bar.
The events of 9/11 changed how we think about leadership, disruption, and the ability of organizations to survive and be resilient in the face of change and even disaster. On the episode, three seasoned leaders from the federal government share their experiences and lessons learned.
It seems every venture-funded startup wants to be an enterprise software company. Yet, selling to the enterprise is challenging and requires special skills and experience. This episode explores the challenges and solutions with someone who has successfully built a software startup with large enterprise customers.
A recent article in USA Today describes a study from Accenture, predicting the number of women in technology may drop to 22 percent by the year 2025. On this episode, we explore the role of women in tech with two senior leaders, who are both former CIOs and industry pioneers.
Building a brand requires special expertise and a deep understanding of the audience. On this episode, we talk with Sharon Feder, Chief Digital Officer for Watch Entertainment, the parent company for the businesses of television personality Rachael Ray.
Chief Information Officers are on the front lines of digital transformation. Not only are CIOs responsible for managing change, but the role can affect both the internal organization and customers. On this episode, we explore these issues with Bask Iyer, the CIO of VMware.
Banking has changed dramatically in response to the evolving expectations of consumer and business customers. From mobile to social media, banks have had to respond with easy-to-use technology solutions that work the way consumers want. In this episode, we talk with Rüdiger Schmidt, CIO at Banco Sabadell, one the largest banks in Spain, to learn about the impact of digital transformation on banking.
Since 1948, the World Health Organization has been at the forefront fight disease around the world. In this episode, we explore the technology and infrastructure that WHO uses to conduct its mission. Our guest is Marc Touitou, CIO of the World Health Organization (WHO) based in Geneva.
The legal industry has been slow to adopt new technologies and innovate new business models. On this episode, Michael Shea, CIO of one of the largest law firms in the world, Morgan Lewis, talks about innovation and disruption at law firms.
User experience is one of the most important and least understood aspects of digital transformation. For this episode, we talk with a leading world expert about user experience and how to engage consumers in the best way possible.
Local government is changing with the times. This conversation with the CIO of the City of Asheville, Jonathan Feldman, discusses digital transformation in the public sector, and explores how local governments are evolving to meet the digital needs of civic society. Jonathan shares his insights on innovation and progress in city government and how to achieve digital transformation.
Digital transformation is a challenge of leadership and communication. Even when technology is involved, the real work requires understanding culture and motivating stakeholders. In this episode, we speak with Joe Hart, from Dale Carnegie, to learn the lessons of leadership.
Gabriele Tubertini is the CIO at Coop Italia and has spearheaded the EXPO project. Prior to joining Coop Italia in September 2011, he served as Operations, Technology & Claims Director at RSA Group, and earlier as CIO at Granarolo (Dairy Products), and as General Manager of Mercato Impresa S.p.A (Milan, Italy).
Everyone knows Harley-Davidson for motorcycles, the company has deep roots in technology, manufacturing, and a variety of business areas. On this episode, Harley's Chief Technology Officer, Sean McCormack, shares the company's innovation story.
Financial service is undergoing major disruption and transformation. On this episode, we hear from Ron van Kemenade, CIO of ING Bank, who shares his strategy and explains the impact of digital transformation on banking.
General Electric is 135 years old employs 330,000 employees in 175 countries. GE is undertaking a massive transformation to be a digital industrial company, focusing on the "internet of really big things." In this episode, CMO Linda Boff shares GE's story and explains digital transformation at this American corporate icon.
Human capital management is at the forefront of digital change and transformation. For this episode, a senior leader from one of the largest HCM product organizations in the world shares his view of this evolving landscape.
Communication is one of the most critical skills for any employee, manager, or executive. Yet, despite its importance, few executives write with clarity and boldness. On this episode, top industry analyst and author, Josh Bernoff, shares his secrets for great executive and marketing writing.
Virtually all industries are being transformed by digital technology and changing consumer expectations. On this show, we learn about changes in the flooring industry with Roddy McKaig, CIO of Shaw Industries, a $4.5 billion flooring manufacturer owned by Berkshire-Hathaway.
It is time for every organization to take active steps and promote greater diversity among women. On this episode, we talk with two accomplished female executives who present the latest research on this important topic.
Marketing and sales are essential parts of digital transformation, however, the transition to digital marketing can be fraught with challenge. In this episode, McKinsey partner, David Edelman, offers advice for successfully making the shift to digital marketing at a sophisticated level.
Zach Nelson, CEO of NetSuite, has led the company from small size to becoming a public company with almost $1 billion in revenue. In this episode, he describes SaaS company growth and the challenges along the way.
Sales is a crucial activity in most organizations, yet traditional methods can trade short-term revenue performance against long-term customer relationships and loyalty. A leading evangelist explains why social selling may be the answer.