Whether you realize it or not, artificial intelligence has become integral to almost every aspect of digital life. The ways in which we communicate, consume content, transact, and even wage war, have been made possible because of AI. Because of innovations in AI, Facebook knows which friends to tag when you post a photo, Netflix knows which shows to recommend to you, and Google Maps can update you on how long your trip will take in real time. Increasingly, AI is capable of independently providing digital customer service, assisting doctors with prognoses, and even helping in the fight against world hunger and poverty.
AI’s functionality has inspired massive investment and bullish forecasts. Global spending on cognitive and AI systems will reach $57.6 billion in 2021, according to IDC. A Boston Consulting Group study revealed 83% of businesses say AI is a strategic priority. Forrester predicts the AI industry will create 9% of new U.S. jobs by 2025.
Despite the excitement surrounding AI, the technology has become progressively controversial, as humans brace for digital labor to potentially replace human workers, and as machines begin to rival human cognition, intelligence, and, in some cases, even creativity. PwC predicts up to 38% of U.S. jobs could be at high risk of automation by the early 2030s. Despite piqued corporate interest in AI, only 15% of enterprises use the technology today, according to Adobe--small businesses have yet to crack double digits.
We spoke with the world’s leading experts from companies such as Accenture, Cisco, McKinsey and more on AI and its role in business, government, and healthcare. These conversations examine the many crucial facets of AI and what the technology means for society.