Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. He has over 25 years of experience in customer service and CRM consulting, research, and advisory services. Most recently he spent eight years at Gartner, focused on Customer Service and CRM research. While there he coined the terms for EFM (enterprise feedback management) and CIH (customer interaction hub). In addition, he researched and wrote on the social networking topics that led to today’s revolution and assisted Fortune 500 and Global 2,000 organizations in all aspects of their CRM deployments.
Biography
Recent Content from Esteban Kolsky
Marketing Technology in Regulated Industries, Esteban Kolsky and Lauren Vargas
The Chief Marketing Technologist title is a relatively new addition to most organizations. In this episode we discuss this role and how marketing is evolving in regulated industries.
Esteban Kolsky and Graham Hill: Customer Experience and the Digital Enterprise
Modern organizations must consider their relationship to customers, including the possible universe of digital touch points. Although analyzing customer experience with journey maps offers a traditional approach, we should evaluate whether this method is sufficient for today's digital enterprise.
Esteban Kolsky, Industry Analyst
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies.He has over 25 years of experience in customer service and CRM consulting, research, and advisory services.
Enterprise Analysts: Ray Wang, Louis Columbus, Esteban Kolsky
Top analysts Ray Wang, Esteban Kolsky, and Louis Columbus discuss key issues in enterprise software. The show is fun and exciting, presenting enterprise issues in a new way.
Show More