Louis Columbus is a Product Marketing Manager at Plex Systems, focusing on how manufacturers can streamline their business strategies with cloud computing. Previously Louis was senior manager at Cincom Systems and an industry analyst at AMR Research. He earned his MBA from Pepperdine University and completed the Strategic Marketing Management & Digital Marketing Programs at the Stanford University Graduate School of Business. Louis teaches graduate-level courses in International Marketing, International Business and global competitive strategy in the MBA Program at Webster University.  He writes for Forbes and has his own blog, A Passion for Research.

R “Ray” Wang is the Principal Analyst, Founder and Chairman of Constellation Research, Inc.  He’s also the author of the popular enterprise software blog “A Software Insider’s Point of View”. With viewership in the millions of page views a year, his blog provides insight into how disruptive technologies and new business models impact the enterprise. Ray’s a prominent key note speaker and research analyst working with clients on engagement strategies, social business, customer experience, and decision management.   He advises Global 2000 companies on business strategy and technology selection.  Ray is a regular contributor for Harvard Business Review and regularly quoted in The Wall Street Journal, Forbes, Bloomberg, Reuters, IDG News Service, and other media outlets around the world.

Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. He has over 25 years of experience in customer service and CRM consulting, research, and advisory services. Most recently he spent eight years at Gartner, focused on Customer Service and CRM research. While there he coined the terms for EFM (enterprise feedback management) and CIH (customer interaction hub). In addition, he researched and wrote on the social networking topics that led to today’s revolution and assisted Fortune 500 and Global 2,000 organizations in all aspects of their CRM deployments.