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In episode 823 of CXOTalk, we speak with Clara Shih, CEO of Salesforce AI, to explore the transformative role of artificial intelligence in the enterprise. Clara’s career is extraordinary, and she brings a deep understanding of how AI is shaping business strategies and enhancing customer experiences.
Key highlights of the episode will include:
AI-Driven Business Transformation: Discover how AI is revolutionizing business models, driving innovation, and reshaping customer engagement, through practical examples and strategic insights from Salesforce AI.
Future Trends and Adaptation Strategies: Delve into Clara's predictions for the evolution of AI in enterprise and learn how businesses can stay ahead in this dynamic landscape.
Ethical AI and Trust: Understand Salesforce AI's commitment to responsible AI practices, focusing on the importance of ethical development, trust, and transparency in AI systems.
Join this important conversation in which Clara shares her expert perspectives, based on many interactions with Salesforce customers.
As always, you can ask questions during the live show by joining the Tweet chat with #cxotalk.
During the live show, ask questions on Twitter using #cxotalk. We also stream live to LinkedIn.
Date: Friday February 9
Time: 10:00 PT / 1:00 ET
JOIN THE LIVE CONVERSATIONClara Shih is CEO of Salesforce AI. In this role, she oversees artificial intelligence efforts across the company, including product, go-to-market, growth, adoption, and ecosystem for Einstein GPT. Previously, Clara led Salesforce Service Cloud, the world’s #1 customer service, contact center, digital service, bots, and field service solution. Clara is a member of the Starbucks board of directors and serves as Executive Chair of Hearsay Systems, a privately held digital software firm she founded in 2009. She graduated #1 in computer science at Stanford University, where she also received an M.S. in computer science. She also holds an M.S. in internet studies from Oxford University, where she studied as a U.S. Marshall Scholar.
Michael Krigsman is an industry analyst and host of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
UPCOMING LIVE SHOWS
Feb 9: Clara Shih, CEO, Salesforce AI
Feb 16: Dr. Ted Stank (Co-Executive Director, Global Supply Chain Institute) and Bill Simon (former CEO, Walmart US)
Feb 23: Anthony Scriffignano (former Chief Data Scientist, Dun & Bradstreet) and Dr. David Bray (Distinguished Fellow, Stimson Center)
Mar 15: Dr. John Halamka, President, Mayo Clinic Platform
Mar 22: Paul Daugherty, Chief Technology & Innovation Officer, Accenture
Apr 5: No show