Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Customer Experience and Brand Strategy at T-Mobile
The President of T-Mobile's Consumer Group discusses brand strategy, customer experience, and the "Un-carrier" stance's impact on business and customer satisfaction.
How to Build Customer Loyalty and Retention, with Zoho and Shiji Group
Sergio Teixeira of Shiji Group discusses digital transformation, data-driven decisions, and human-centric approaches in hospitality on CXOTalk. He explains how to develop customer loyalty and retention.
CIO Strategy: How IT can Create Great Customer Experiences
Explore the transformative impact of CIO strategy on customer experiences in CXOTalk episode 789. Join Michael Ruttledge, the CIO of Citizens Financial Group, as we uncover insights on leveraging IT to create exceptional customer journeys, foster innovation, and drive sustainable growth.
Brand Loyalty: Lessons from the San Francisco 49ers
How does one of the most successful sports franchises in the United States cultivate a fan base that is intensely loyal and passionate? The Chief Marketing Officer of football team the San Francisco 49ers shares ideas on fan experience, brand intimacy, and customer engagement in professional sports.
Digital Customer Experience at Walgreens Boots Alliance
With $135 billion in revenue and 450,000 employees, the Walgreens Boot Alliance is a retail healthcare and pharmacy giant. How does this large company plan for digital transformation and digital customer experience? The company's Global Chief Technology Officer, Mike Maresca, explains customer experience, data, and personalization at scale.