IBM Consulting: The CIO Agenda for AI

Every CIO is under pressure to move AI from experiments to daily operations. In episode 924 of CXOTalk, Andy Baldwin, Senior Vice President of Consulting Offerings and Growth at IBM Consulting, explains what technology leaders at the world's largest companies are telling IBM, and what should be on the CIO's AI agenda for the next 12 months. Baldwin co-authored IBM's forecast that by 2030, AI will not simply support the business model; it will be the business model.

Baldwin oversees AI-enabled offerings across IBM Consulting, a $21 billion business. Before joining IBM in 2025, he spent more than two decades at EY, where he led global client service operations spanning more than 200,000 professionals across 154 countries.

What we will cover:

What CIOs of the world's largest companies are telling IBM they want from AI, and the obstacles they keep hitting
Where AI is paying back at scale today, with real examples
The CIO AI agenda for the next 12 months, working backward from IBM's 2030 forecast
What to do about the control gap: IBM finds two-thirds of CIOs accountable for AI systems they do not fully control
How to stop agent sprawl and shadow AI without killing the speed the business wants
How to buy AI capability: asset-based consulting from the buyer's side, build versus rent, and keep the exit door open

Watch Episode 924 with Andy Baldwin live on Friday, July 10, 2026, at 1:00 PM ET.

This episode is brought to you by Gartner IT Symposium/Xpo™

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Friday, July 10
10am PT / 1pm ET

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EPISODE PARTICIPANTS

Andy Baldwin is Senior Vice President of Offerings and Growth for IBM Consulting. He leads the company’s asset-based consulting transformation, focused on advancing its AI-enabled offerings and scaling its go-to-market engine.

Michael Krigsman is a globally recognized analyst, strategic advisor, and industry commentator known for his deep expertise in business transformation, innovation, and AI leadership.