How to Build Customer Loyalty and Retention, with Zoho and Shiji Group
Sergio Teixeira of Shiji Group discusses digital transformation, data-driven decisions, and human-centric approaches in hospitality on CXOTalk. He explains how to develop customer loyalty and retention.
Recently Added
Global AI Governance and Digital Equity: A UN Perspective
The United Nations Chief Information Technology Officer Bernardo Mariano Jr. shares global strategies for AI ethics, governance, and bridging digital divides.
What is AI-Powered DevSecOps? Explained by GitLab
Learn how AI is transforming software development. Ashley Kramer, Chief Marketing & Strategy Officer at GitLab, discusses DevSecOps, measuring AI's ROI, boosting developer happiness, and navigating the hype. Discover practical strategies for integrating AI effectively and building better software faster.
AI, Deep Learning, and the Future of Work
In CXOTalk episode #860, AI pioneer Dr. Terrence Sejnowski explores how neural networks and AI are transforming work and society. A fascinating look at AI's impact on jobs and human potential.
Tough Talk: Ethical and Responsible AI in Finance
Episode 859 of CXOTalk features Scott Zoldi, Chief Analytics Officer at FICO, discussing ethical and responsible AI in finance. Learn strategies for AI governance, transparency, and innovation
Strategy with Seth Godin: Hard Talk and Painful Truths
Bestselling author Seth Godin joins CXOTalk episode 858 to discuss hard truths about strategy, leadership, and innovation. Godin explores long-term thinking, the "smallest viable audience," and the role of AI in shaping modern strategy.
How to Get and Keep Customers with AI and Personalization
AI is transforming personalization. Join Harvard Business School professor David Edelman to explore the latest trends, ethical considerations, and practical applications for customer strategy. Watch now!
AI and Data Science: Stop the Madness!
Data scientists Anthony Scriffignano and Satyam Priyadarshy discuss the realities of AI and data science. Learn about data quality, biases, communication gaps, and building a data-driven culture. Practical advice for business and tech leaders on what works, what fails, and how to avoid AI project pitfalls.
What is CX Automation?
Discover how AI is transforming customer experience automation in contact centers. Verint CEO Dan Bodner shares strategies to improve customer satisfaction and reduce costs.
Upcoming Episodes
1:00 PM EST
Interview with Jacqueline Acker, Deputy Privacy and Civil Liberties Officer, Central Intelligence Agency
Jacqueline Acker
Deputy Privacy and Civil Liberties Officer
Central Intelligence Agency
1:00 PM EST
Interview and Conversation with Anthony Scriffignano and David Bray
Anthony Scriffignano
Distinguished Fellow
The Stimson Center
Dr. David A. Bray
Distinguished Fellow
Stimson Center
1:00 PM EST
Interview with Jenifer Robertson, Executive Vice President and General Manager, AT&T
Jenifer Robertson
Executive Vice President and General Manager
AT&T