How to Build Customer Loyalty and Retention, with Zoho and Shiji Group

Sergio Teixeira of Shiji Group discusses digital transformation, data-driven decisions, and human-centric approaches in hospitality on CXOTalk. He explains how to develop customer loyalty and retention.

Recently Added

Dec 06, 2024 |

Global AI Governance and Digital Equity: A UN Perspective

The United Nations Chief Information Technology Officer Bernardo Mariano Jr. shares global strategies for AI ethics, governance, and bridging digital divides.

Dec 06, 2024
24:47

Nov 25, 2024 |

What is AI-Powered DevSecOps? Explained by GitLab

Learn how AI is transforming software development. Ashley Kramer, Chief Marketing & Strategy Officer at GitLab, discusses DevSecOps, measuring AI's ROI, boosting developer happiness, and navigating the hype. Discover practical strategies for integrating AI effectively and building better software faster.

Nov 25, 2024
53:30

Nov 22, 2024 |

AI, Deep Learning, and the Future of Work

In CXOTalk episode #860, AI pioneer Dr. Terrence Sejnowski explores how neural networks and AI are transforming work and society. A fascinating look at AI's impact on jobs and human potential.

Nov 22, 2024
56:17

Nov 15, 2024 |

Tough Talk: Ethical and Responsible AI in Finance

Episode 859 of CXOTalk features Scott Zoldi, Chief Analytics Officer at FICO, discussing ethical and responsible AI in finance. Learn strategies for AI governance, transparency, and innovation

Nov 15, 2024
58:06

Nov 08, 2024 |

Strategy with Seth Godin: Hard Talk and Painful Truths

Bestselling author Seth Godin joins CXOTalk episode 858 to discuss hard truths about strategy, leadership, and innovation. Godin explores long-term thinking, the "smallest viable audience," and the role of AI in shaping modern strategy.

Nov 08, 2024
57:17

Nov 01, 2024 |

How to Get and Keep Customers with AI and Personalization

AI is transforming personalization. Join Harvard Business School professor David Edelman to explore the latest trends, ethical considerations, and practical applications for customer strategy. Watch now!

Nov 01, 2024
01:00:13

Oct 18, 2024 |

AI and Data Science: Stop the Madness!

Data scientists Anthony Scriffignano and Satyam Priyadarshy discuss the realities of AI and data science. Learn about data quality, biases, communication gaps, and building a data-driven culture. Practical advice for business and tech leaders on what works, what fails, and how to avoid AI project pitfalls.

Oct 18, 2024
31:31

Oct 08, 2024 |

What is CX Automation?

Discover how AI is transforming customer experience automation in contact centers. Verint CEO Dan Bodner shares strategies to improve customer satisfaction and reduce costs.

Oct 08, 2024

Upcoming Episodes

Friday, 13 December
1:00 PM EST

Interview with Jacqueline Acker, Deputy Privacy and Civil Liberties Officer, Central Intelligence Agency

Jacqueline Acker

Deputy Privacy and Civil Liberties Officer

Central Intelligence Agency

Friday, 20 December
1:00 PM EST

Interview and Conversation with Anthony Scriffignano and David Bray

Anthony Scriffignano

Distinguished Fellow

The Stimson Center

Dr. David A. Bray

Distinguished Fellow

Stimson Center

Friday, 21 February
1:00 PM EST

Interview with Jenifer Robertson, Executive Vice President and General Manager, AT&T

Jenifer Robertson

Executive Vice President and General Manager

AT&T