Businesses are deciding which tasks are best suited to AI agents and how to avoid missteps when building AI use cases. Join us for a live, interactive discussion where Paula Goldman, Salesforce’s Chief Ethical and Humane Use Officer, shares how her team decides and offers practical advice.
Agents now perform more actions daily than any manager can review on their own, leaving executives to decide which work an agent should handle and where leadership is needed, often before evidence is available. In Episode 931, Michael Krigsman talks with Salesforce’s first Chief Ethical and Humane Use Officer and EVP of Product, Paula Goldman, who oversees the company’s efforts to design frameworks for AI ethics and governance.
The conversation examines how her team decides which work an agent takes on and where a person has to lead, the subject of her new book, Manage the Machine. This is Goldman’s first CXOTalk appearance.
What we will cover:
How to build great AI use cases
The measures that show whether a use case is working and what tends to break when moving from a pilot to production
How usage pricing changes where a company places the handoff to a person and whether it rewards poor design
How the concept of “human at the helm” can guide interactions between people and AI
The challenges of governance to drive ethical AI
What happens to the talent pipeline when agents absorb entry-level work
Advice for product designers, CIOs, and CEOs
Join this interactive session with Paula Goldman live on Friday, September 11, 2026, at 1:00 PM ET on CXOTalk.
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Friday, September 11
10am PT / 1pm ET / 7pm CEST
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Paula Goldman is Salesforce’s first-ever Chief Ethical and Humane Use Officer and an EVP of Product. She is a leading figure in designing trustworthy AI and enabling human-AI collaboration for transformative outcomes.
Michael Krigsman is a globally recognized analyst, strategic advisor, and industry commentator known for his deep expertise in business transformation, innovation, and AI leadership.
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UPCOMING LIVE SCHEDULE
See www.cxotalk.com for the latest updates to our live programming schedule.
Sept 11: Paula Goldman, Chief Ethical and Humane Use Officer & EVP, Product, Salesforce
Sept 18: Patrick Bangert, Chief AI Officer, Occidental Petroleum
Oct 9: Raffi Krikorian, Chief Technology Officer, Mozilla
Nov 6: China Widener, Vice Chair, US Technology, Media and Telecommunications, Deloitte