Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

Sep 11, 2015 | 621 Views

Esteban Kolsky and Graham Hill: Customer Experience and the Digital Enterprise

Modern organizations must consider their relationship to customers, including the possible universe of digital touch points. Although analyzing customer experience with journey maps offers a traditional approach, we should evaluate whether this method is sufficient for today's digital enterprise.

Sep 11, 2015 | 621 Views

Aug 31, 2015 | 127 Views

Wendy Lea, CEO, Get Satisfaction: Community and Marketing

Wendy Lea, CEO, Get Satisfaction: Community and Marketing

Aug 31, 2015 | 127 Views

Aug 31, 2015 | 95 Views

Incubation and User Experience

Dell Computer has an IT group that’s dedicated to incubation and user experience. Their mission is to find and turn great ideas into value for the company.

Aug 31, 2015 | 95 Views

Aug 26, 2015 | 221 Views

Lightning Edition: "Shareology" with Bryan Kramer of PureMatter

Sharing is a foundation for the new experience economy. This episode features author and entrepreneur Bryan Kramer, who offers lessons from his new book Shareology.

Aug 26, 2015 | 221 Views

Aug 13, 2015 | 57 Views

Customer Engagement, Selling, and the Empowered Digital Consumer

A marketer's guide to developing strong, interactive customer relationships in a digital world. Important advice for every executive, manager, and sales person.

Aug 13, 2015 | 57 Views