Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Esteban Kolsky and Graham Hill: Customer Experience and the Digital Enterprise
Modern organizations must consider their relationship to customers, including the possible universe of digital touch points. Although analyzing customer experience with journey maps offers a traditional approach, we should evaluate whether this method is sufficient for today's digital enterprise.
Wendy Lea, CEO, Get Satisfaction: Community and Marketing
Wendy Lea, CEO, Get Satisfaction: Community and Marketing
Incubation and User Experience
Dell Computer has an IT group that’s dedicated to incubation and user experience. Their mission is to find and turn great ideas into value for the company.
Lightning Edition: "Shareology" with Bryan Kramer of PureMatter
Sharing is a foundation for the new experience economy. This episode features author and entrepreneur Bryan Kramer, who offers lessons from his new book Shareology.
Customer Engagement, Selling, and the Empowered Digital Consumer
A marketer's guide to developing strong, interactive customer relationships in a digital world. Important advice for every executive, manager, and sales person.