Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

Sep 11, 2020 | 13,036 Views

Customer Experience, Ecommerce, and Digital Transformation at FTD

How does a 110-year old flower retailer, wholesaler, and delivery network transform itself with eCommerce? We hear from the CEO of FTD, Charlie Cole, to learn about customer engagement, CX strategy, eCommerce strategy, digital transformation, and business metrics.

Sep 11, 2020 | 13,036 Views

Aug 09, 2020 | 15,180 Views

Experience Management and Customer Experience: SAP and WSJ

Customer experience (CX), experience management (XM), and the experience economy point to customer satisfaction and delight as crucial parts of business. Two business leaders from SAP and Dow Jones explain why.

Aug 09, 2020 | 15,180 Views

Dec 17, 2019 | 11,801 Views

Customer Experience and Fan Engagement in Sports and Business

Customer experience is a crucial focus for innovative leaders in both business and professional sports. Cathy Engelbert, Commissioner of the Women’s NBA (WNBA) and Alicia Tillman, Chief Marketing Officer of SAP, offer advice on this topic.

Dec 17, 2019 | 11,801 Views

Sep 05, 2019 | 23,718 Views

Experience Management: The Future of Customer Experience

Customer experience and experience management (XM) are among the most important topics in business today. In this conversation, learn how being customer-centric can help your company win and keep loyal customers.

Sep 05, 2019 | 23,718 Views

Aug 02, 2019 | 6,151 Views

Growing Revenue with Customer Experience

How can marketing and sales help improve the buyer experience? That's our topic on this episode of CxOTalk, with guest Karen Steele, the Chief Marketing Officer at LeanData.

Aug 02, 2019 | 6,151 Views
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