Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

May 28, 2021 | 19,035 Views

Zoom CEO Eric S. Yuan: How to Manage Customer Experience?

How does the CEO of Zoom, Eric S. Yuan, manage the company's massive growth while retaining a focus on customer experience and customer delight? In this episode, one of the most successful entrepreneurs in the world explains his customer experience strategy, the importance of meeting customer expectations, and the impact of organizational culture.

May 28, 2021 | 19,035 Views

Mar 03, 2021 | 20,642 Views

How to Create GREAT Customer Service and Experience?

For many organizations, the promise of great experience and service is an elusive and challenging goal. In this conversation, Oracle’s Senior Vice President of Global Marketing, Nate Skinner, explains how your company can create unforgettable customer experiences.

Mar 03, 2021 | 20,642 Views

Feb 05, 2021 | 40,375 Views

CMO Strategy 2021: Leadership means Customer Experience and Brand Strategy

How can modern marketers adopt the latest digital technologies while retaining the benefits of "classical" marketing? The Chief Marketing Officer of Mastercard explains and offers a CMO playbook for 2021.

Feb 05, 2021 | 40,375 Views

Dec 04, 2020 | 18,376 Views

CIO Strategy 2021: Customer Experience is Vital

Customer experience is increasingly important for every CIO. How can Chief Information Officers incorporate the lessons of customer experience while retaining a focus on system uptime and other operational activities? Two leading Chief Information Officers share their thoughts and advice.

Dec 04, 2020 | 18,376 Views

Dec 01, 2020 | 20,328 Views

Digital Transformation and Servitization at Rolls-Royce

Servitization is an essential part of digital transformation for jet engine manufacturer Rolls-Royce. The company’s servitization journey has improved customer experience and satisfaction while enabling a business model based on data, analytics, and a digital platform.

Dec 01, 2020 | 20,328 Views
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