Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Zoom CEO Eric S. Yuan: How to Manage Customer Experience?
How does the CEO of Zoom, Eric S. Yuan, manage the company's massive growth while retaining a focus on customer experience and customer delight? In this episode, one of the most successful entrepreneurs in the world explains his customer experience strategy, the importance of meeting customer expectations, and the impact of organizational culture.
How to Create GREAT Customer Service and Experience?
For many organizations, the promise of great experience and service is an elusive and challenging goal. In this conversation, Oracle’s Senior Vice President of Global Marketing, Nate Skinner, explains how your company can create unforgettable customer experiences.
CMO Strategy 2021: Leadership means Customer Experience and Brand Strategy
How can modern marketers adopt the latest digital technologies while retaining the benefits of "classical" marketing? The Chief Marketing Officer of Mastercard explains and offers a CMO playbook for 2021.
CIO Strategy 2021: Customer Experience is Vital
Customer experience is increasingly important for every CIO. How can Chief Information Officers incorporate the lessons of customer experience while retaining a focus on system uptime and other operational activities? Two leading Chief Information Officers share their thoughts and advice.
Customer Loyalty and Brand Development: Dunkin’ Donuts CEO
According to Robert Rosenberg, former CEO of Dunkin’ Donuts, brand building strategy and creating brand loyalty relies on great customer experience and listening carefully to the market and target audience.