Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

May 28, 2021 | Views

Zoom CEO Eric S. Yuan: How to Manage Customer Experience?

How does the CEO of Zoom, Eric S. Yuan, manage the company's massive growth while retaining a focus on customer experience and customer delight? In this episode, one of the most successful entrepreneurs in the world explains his customer experience strategy, the importance of meeting customer expectations, and the impact of organizational culture.

May 28, 2021

Mar 03, 2021 | Views

How to Create GREAT Customer Service and Experience?

For many organizations, the promise of great experience and service is an elusive and challenging goal. In this conversation, Oracle’s Senior Vice President of Global Marketing, Nate Skinner, explains how your company can create unforgettable customer experiences.

Mar 03, 2021

Feb 05, 2021 | Views

CMO Strategy 2021: Leadership means Customer Experience and Brand Strategy

How can modern marketers adopt the latest digital technologies while retaining the benefits of "classical" marketing? The Chief Marketing Officer of Mastercard explains and offers a CMO playbook for 2021.

Feb 05, 2021

Dec 04, 2020 | Views

CIO Strategy 2021: Customer Experience is Vital

Customer experience is increasingly important for every CIO. How can Chief Information Officers incorporate the lessons of customer experience while retaining a focus on system uptime and other operational activities? Two leading Chief Information Officers share their thoughts and advice.

Dec 04, 2020

Oct 23, 2020 | Views

Customer Loyalty and Brand Development: Dunkin’ Donuts CEO

According to Robert Rosenberg, former CEO of Dunkin’ Donuts, brand building strategy and creating brand loyalty relies on great customer experience and listening carefully to the market and target audience.

Oct 23, 2020
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