Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

Aug 04, 2023 | 14,676 Views

Empowering AI and Customer Experiences Through Digital Transformation

Explore how Travelers is using technology to drive customer experience and improve operations. Learn about their digital transformation, use of AI, team management strategies, and the future of insurance. A must-watch for business and technology leaders.

Jul 31, 2023 | 14,676 Views

Jun 12, 2023 | 31,814 Views

Ecommerce Strategy: AI-Powered Search and Discovery

Discover the power of AI in ecommerce with Sean Mullaney, CTO of Algolia, in episode 792 of CXOTalk. Uncover practical insights on AI-powered search, vector search technology, and personalization to improve customer loyalty and increase ecommerce revenue. Learn about the future of search and discovery in ecommerce from a leading technology expert.

Jun 09, 2023 | 31,814 Views

May 19, 2023 | 14,557 Views

CIO Strategy: How IT can Create Great Customer Experiences

Explore the transformative impact of CIO strategy on customer experiences in CXOTalk episode 789. Join Michael Ruttledge, the CIO of Citizens Financial Group, as we uncover insights on leveraging IT to create exceptional customer journeys, foster innovation, and drive sustainable growth.

May 15, 2023 | 14,557 Views

Apr 22, 2022 | 9,417 Views

Brand Loyalty: Lessons from the San Francisco 49ers

How does one of the most successful sports franchises in the United States cultivate a fan base that is intensely loyal and passionate? The Chief Marketing Officer of football team the San Francisco 49ers shares ideas on fan experience, brand intimacy, and customer engagement in professional sports.

Apr 22, 2022 | 9,417 Views

Apr 08, 2022 | 14,027 Views

Data Strategy and Customer Experience (with Google and Albertsons)

How do you define a data strategy focused on customer experience? We speak with Danielle Crop, Chief Data Officer of Albertsons, and Bruno Aziza, Head of Data and Analytics at Google Cloud.

Apr 08, 2022 | 14,027 Views
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