Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Empowering AI and Customer Experiences Through Digital Transformation
Explore how Travelers is using technology to drive customer experience and improve operations. Learn about their digital transformation, use of AI, team management strategies, and the future of insurance. A must-watch for business and technology leaders.
Ecommerce Strategy: AI-Powered Search and Discovery
Discover the power of AI in ecommerce with Sean Mullaney, CTO of Algolia, in episode 792 of CXOTalk. Uncover practical insights on AI-powered search, vector search technology, and personalization to improve customer loyalty and increase ecommerce revenue. Learn about the future of search and discovery in ecommerce from a leading technology expert.
CIO Strategy: How IT can Create Great Customer Experiences
Explore the transformative impact of CIO strategy on customer experiences in CXOTalk episode 789. Join Michael Ruttledge, the CIO of Citizens Financial Group, as we uncover insights on leveraging IT to create exceptional customer journeys, foster innovation, and drive sustainable growth.
Brand Loyalty: Lessons from the San Francisco 49ers
How does one of the most successful sports franchises in the United States cultivate a fan base that is intensely loyal and passionate? The Chief Marketing Officer of football team the San Francisco 49ers shares ideas on fan experience, brand intimacy, and customer engagement in professional sports.
Data Strategy and Customer Experience (with Google and Albertsons)
How do you define a data strategy focused on customer experience? We speak with Danielle Crop, Chief Data Officer of Albertsons, and Bruno Aziza, Head of Data and Analytics at Google Cloud.