Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Transforming Customer Experience at Comcast
During this period of rapid change, how does cable and media giant, Comcast, weave customer and employee experience into the fabric of business processes and operations? To learn more, we speak with Tom Karinshak, the Executive Vice President and Chief Customer Experience Officer for Comcast Cable.
Customer Experience, Ecommerce, and Digital Transformation at FTD
How does a 110-year old flower retailer, wholesaler, and delivery network transform itself with eCommerce? We hear from the CEO of FTD, Charlie Cole, to learn about customer engagement, CX strategy, eCommerce strategy, digital transformation, and business metrics.
Experience Management and Customer Experience: SAP and WSJ
Customer experience (CX), experience management (XM), and the experience economy point to customer satisfaction and delight as crucial parts of business. Two business leaders from SAP and Dow Jones explain why.
Customer Experience and Fan Engagement in Sports and Business
Customer experience is a crucial focus for innovative leaders in both business and professional sports. Cathy Engelbert, Commissioner of the Women’s NBA (WNBA) and Alicia Tillman, Chief Marketing Officer of SAP, offer advice on this topic.
Experience Management: The Future of Customer Experience
Customer experience and experience management (XM) are among the most important topics in business today. In this conversation, learn how being customer-centric can help your company win and keep loyal customers.