Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Customer Experience: A CMO Perspective
What is customer experience, why is it important, and how can we create it? A healthcare Chief Marketing Officer shares her lessons.
How to Create Customer Experience, Delight, and Happiness
The CEO of Zoom Communications, Eric Yuan, shares his imperative to create "customer happiness." Join us for a glimpse inside this important enterprise software company.
CIO Playbook: Customer Experience and Digital Transformation
How is the role of a CIO changing with digital transformation and customer experience? Massimo Rapparini, chief information officer at Logitech, tells CXOTalk how the company known for webcams, mice, keyboards, speakers and headsets has expanded into other areas and explains his role in innovation.
AI: How Artificial Intelligence can Speak to Customers
How can artificial intelligence interact with customers in a natural language? Ken Dodelin, vice president of conversational AI products at Capital One, tells CXOTalk how the bank uses AI products like Eno, Alexa and Cortana to help with accounts, bills and other client services.
San Jose Sharks: Customer Experience in Sports
What does digital disruption mean for sports and how do teams turn fans into customers? CXOTalk explores these topics with Jonathan Becher, who is president of Sharks Sports & Entertainment, the parent organization of the NHL’s San Jose Sharks hockey team and three ice sport facilities in Silicon Valley.