Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

Oct 01, 2018 | 10,656 Views

AI: How Artificial Intelligence can Speak to Customers

How can artificial intelligence interact with customers in a natural language? Ken Dodelin, vice president of conversational AI products at Capital One, tells CXOTalk how the bank uses AI products like Eno, Alexa and Cortana to help with accounts, bills and other client services.

Oct 01, 2018 | 10,656 Views

Sep 28, 2018 | 2,888 Views

San Jose Sharks: Customer Experience in Sports

What does digital disruption mean for sports and how do teams turn fans into customers? CXOTalk explores these topics with Jonathan Becher, who is president of Sharks Sports & Entertainment, the parent organization of the NHL’s San Jose Sharks hockey team and three ice sport facilities in Silicon Valley.

Sep 28, 2018 | 2,888 Views

Sep 20, 2018 | 8,448 Views

The Future of Commerce: Customer Experience

What is the future of commerce and the customer experience? Katrina Gosek, senior director of digital customer strategy at Oracle, and Scott Silverman, principal at Scott Silverman Associates, tell CXOTalk about the importance of frictionless, fast service.

Sep 20, 2018 | 8,448 Views

Sep 06, 2018 | 15,848 Views

Future of Customer Experience

How can companies improve the customer experience to meet changing expectations? Des Cahill, vice president and head CX evangelist at Oracle, speaks with CXOTalk about using data to merge the four silos of information: Marketing, sales, commerce and service.

Sep 06, 2018 | 15,848 Views

Mar 25, 2022 | 11,162 Views

Customer Experience and Digital Transformation

Why does a major financial services organization view customer experience as central to its digital transformation? In this episode, Beth Johnson, the Chief Experience Officer of Citizens Financial Group, explains how they build brand loyalty by using technology and data to understand and meet customer expectations.

Aug 22, 2018 | 11,162 Views
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