Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

Dec 14, 2018 | 8,811 Views

How to Create Customer Experience, Delight, and Happiness

The CEO of Zoom Communications, Eric Yuan, shares his imperative to create "customer happiness." Join us for a glimpse inside this important enterprise software company.

Dec 14, 2018 | 8,811 Views

Dec 07, 2018 | 9,996 Views

CIO Playbook: Customer Experience and Digital Transformation

How is the role of a CIO changing with digital transformation and customer experience? Massimo Rapparini, chief information officer at Logitech, tells CXOTalk how the company known for webcams, mice, keyboards, speakers and headsets has expanded into other areas and explains his role in innovation.

Dec 07, 2018 | 9,996 Views

Oct 01, 2018 | 10,711 Views

AI: How Artificial Intelligence can Speak to Customers

How can artificial intelligence interact with customers in a natural language? Ken Dodelin, vice president of conversational AI products at Capital One, tells CXOTalk how the bank uses AI products like Eno, Alexa and Cortana to help with accounts, bills and other client services.

Oct 01, 2018 | 10,711 Views

Sep 28, 2018 | 2,914 Views

San Jose Sharks: Customer Experience in Sports

What does digital disruption mean for sports and how do teams turn fans into customers? CXOTalk explores these topics with Jonathan Becher, who is president of Sharks Sports & Entertainment, the parent organization of the NHL’s San Jose Sharks hockey team and three ice sport facilities in Silicon Valley.

Sep 28, 2018 | 2,914 Views

Sep 20, 2018 | 8,457 Views

The Future of Commerce: Customer Experience

What is the future of commerce and the customer experience? Katrina Gosek, senior director of digital customer strategy at Oracle, and Scott Silverman, principal at Scott Silverman Associates, tell CXOTalk about the importance of frictionless, fast service.

Sep 20, 2018 | 8,457 Views
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