Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Build Relationship with Customers
Advice to founders: If you get a lead, take the meeting. If you’re a tiny or small startup, don’t worry about it. It’s easy to build a relationship with a customer.
Value Propositions and Product-Market Fit
Nailing down product-market fit is a foundation of lean innovation management. Be sure your product is what customers want.
Philanthropy, Technology, and Public Service with Craig Newmark, Founder, Craigslist
We may think that making money is not consistent with doing good in the world, but that's not always the case. Entrepreneur Craig Newmark, the founder of craigslist and craigconnects, share his insight as a philanthropist and advocate of technology for the public good.
Visual Storytelling at The New Yorker Magazine
Every executive should master the art of storytelling, an essential skill when trying to explain concepts, ideas, and plans.
Market Acceptance of Digital Transformation
HfS Research recently conducted a survey that shows the marketplace embraces digital transformation with acceptance across different business functions.