Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
The Foundations of Trust
People buy enterprise software / services based on trust. These days, buyers are skeptical of vendor claims. So how does a vendor cultivate trust?
Trust, Ethics, and Enterprise Sales
Discussion with Hank Barnes about Trust, ethics, and enterprise sales
Digital Transformation and being Customer-Centric
Discussion with Hank Barnes about Digital transformation and being customer-centric
Storytelling Creates Emotional Connection to Buyers
Discussion with Hank Barnes about Storytelling creates emotional connection to buyers
Building Trust Among Enterprise Buyers
How prospects perceive you will affect their willingness to purchase. How customers experience your brand or staff will affect your reputation.