Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Using Technology to Improve Education, with investor Anne Dwane, former Chief Business Officer, Chegg
The education market remains inefficient and expensive. In this episode, founder, venture-backed CEO, public company executive and now venture capitalist, Anne Dwane, discusses building a company to empower people to realize their potential.
Growing a SaaS business, with Zach Nelson, CEO, NetSuite
Zach Nelson, CEO of NetSuite, has led the company from small size to becoming a public company with almost $1 billion in revenue. In this episode, he describes SaaS company growth and the challenges along the way.
Enterprise Social Collaboration with Elisa Steele, CEO, Jive Software
Social collaboration and community are essential parts of digital life inside the enterprise and in departments such as customer service and support. In this episode, we talk with Elisa Steele, CEO of social collaboration vendor Jive Software.
Jascha Kaykas-Wolff, CMO, Mozilla: Empowering Community at Mozilla and Firefox
In this episode of CXOTalk, we speak with Mozilla's Chief Marketing Officer, Jascha Kaykas-Wolff, about agile marketing, open source, and the empowered consumer.
Esteban Kolsky and Graham Hill: Customer Experience and the Digital Enterprise
Modern organizations must consider their relationship to customers, including the possible universe of digital touch points. Although analyzing customer experience with journey maps offers a traditional approach, we should evaluate whether this method is sufficient for today's digital enterprise.