Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

May 05, 2017 | 5,723 Views

Influencer Marketing with Video

Corporate marketers today must understand how to create and promote video. Our show this week brings together a documentary filmmaker with a top influencer marketing expert to explore the new world of video content.

May 05, 2017 | 5,723 Views

Oct 30, 2016

Personalization and Customer Experience at Dylan's Candy Bar

Dylan’s Candy Bar is building an integrated and consistent experience through all its channels, based on heavy use of technology and personalization.

Oct 30, 2016

Sep 18, 2016

Customer Experience and Digital Performance Management

In an online and digital world, your company may lose customers because of web performance issues, poor response time, and slow speed. Dr. Natalie Petouhoff explains the importance of "flow" in the digital customer’s journey, and offers advice on addressing digital performance issues. In this video, learn how to merge digital experience (DX) and customer experience (CX) in a seamless flow.

Sep 18, 2016

Jul 27, 2016 | 684 Views

User Experience and Digital Transformation with Brian Solis, Principal Analyst, Altimeter

User experience is one of the most important and least understood aspects of digital transformation. For this episode, we talk with a leading world expert about user experience and how to engage consumers in the best way possible.

Jul 27, 2016 | 684 Views

May 13, 2016 | 528 Views

Customer-Centric Data, Machine Learning, and the Internet of Things, with Adam Bosworth and Gary Flake, Salesforce.com

Adam Bosworth is Salesforce's Executive Vice President of the IoT Cloud, which helps organizations connect billions of events from devices, sensors, applications and more from the Internet of Things to Salesforce. Gary William Flake is the CTO of Search at Salesforce.com, which bought and shuttered Clipboard, Inc. of which he was the founder and CEO.

May 13, 2016 | 528 Views
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