Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Act-On and Waitrainer: Marketing Personalization and Customer Journeys
Waitrainer uses prospect data email to segment and personalize email marketing. The company's CEO, Todd Edman, shares his methods and explains the customer journey in a conversation with Michael Krigsman of CXOTalk.
Customer Service with Amelia AI at SEB Bank
The financial services industry is facing massive disruption in the 21st century, but a 150-year-old bank can still thrive with technology like Amelia artificial intelligence. Nicholas Moch, CIO and CTO of Swedish bank SEB, tells Michael Krigsman of CXOTalk about how SEB has transformed itself into a “service company” for 2025.
Future of Mobile Computing
What is the future of mobile computing? Microsoft’s Kevin Henrickson and NYU Professor Anindya Ghose tell Michael Krigsman of CXOTALK about why mobile products are increasingly important, how they’re changing and what issues lie ahead.
Royal Caribbean: Improving the Cruise Experience with AI and Augmented Reality
How can technology make a vacation more relaxing and enriching at the same time? Mike Giresi, CIO at Royal Caribbean, tells Michael Krigsman of CXOTalk about how the cruise ship company uses augmented reality, VR and Amelia artificial intelligence to improve the customer experience on “floating cities.”
UBS Bank: Amelia AI and Customer Service
How can Amelia artificial intelligence improve financial banking and financial services for clients while keeping costs low? Tom DeCarlo, UBS head of client services in the Americas, tells Michael Krigsman of CXO Talk about how IPsoft's AI platform improves efficiency as well as the quality of customer experiences.