Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Enterprise Social Collaboration with Elisa Steele, CEO, Jive Software
Social collaboration and community are essential parts of digital life inside the enterprise and in departments such as customer service and support. In this episode, we talk with Elisa Steele, CEO of social collaboration vendor Jive Software.
Jascha Kaykas-Wolff, CMO, Mozilla: Empowering Community at Mozilla and Firefox
In this episode of CXOTalk, we speak with Mozilla's Chief Marketing Officer, Jascha Kaykas-Wolff, about agile marketing, open source, and the empowered consumer.
Esteban Kolsky and Graham Hill: Customer Experience and the Digital Enterprise
Modern organizations must consider their relationship to customers, including the possible universe of digital touch points. Although analyzing customer experience with journey maps offers a traditional approach, we should evaluate whether this method is sufficient for today's digital enterprise.
Wendy Lea, CEO, Get Satisfaction: Community and Marketing
Wendy Lea, CEO, Get Satisfaction: Community and Marketing
Lightning Edition: "Shareology" with Bryan Kramer of PureMatter
Sharing is a foundation for the new experience economy. This episode features author and entrepreneur Bryan Kramer, who offers lessons from his new book Shareology.