Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
UBS Bank: Amelia AI and Customer Service
How can Amelia artificial intelligence improve financial banking and financial services for clients while keeping costs low? Tom DeCarlo, UBS head of client services in the Americas, tells Michael Krigsman of CXO Talk about how IPsoft's AI platform improves efficiency as well as the quality of customer experiences.
Customer Service: How Amelia AI Improves Efficiency
Amelia artificial intelligence is helping improve efficiency for companies and increasing the quality of customer service and experiences while keeping costs low. Edwin Van Bommel, Chief Cognitive Officer at IPsoft, tells Michael Krigsman of CXOTALK how the Amelia AI platform works so well that users can't tell if they're talking with a human or with a machine.
Act-On Software and Touchtown: Personalization and the Buyer’s Journey
Effective marketing automation requires personalizing customer relationships based on data and account-based marketing.
SimScale and Act-On: Data-Driven Customer Journeys for Personalization and Community
Every marketer faces the challenge of using data to create personalized customer journeys and create a compelling relationship with prospects and buyers.The Chief Marketing Officer of SimScale, Agata Krzysztofik, shares practical tips, tools, and secrets for making this happen.
SAP's Millennial CIO: The Changing Role of IT
The Chief Information Officer role is changing dramatically, driven by shifts in expectations from external customers, internal clients, and business leadership. For the CIO, this means rethinking relationships with all these groups. In this episode, we talk with a Millennial CIO to learn from his perspective on the evolving role of IT.