Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

Aug 13, 2015 | 56 Views

Customer Engagement, Selling, and the Empowered Digital Consumer

A marketer's guide to developing strong, interactive customer relationships in a digital world. Important advice for every executive, manager, and sales person.

Aug 13, 2015 | 56 Views

Aug 04, 2015 | 622 Views

CRM and The Empowered Consumer, with Larry Augustin, CEO, SugarCRM

Historically, Customer Relationship Management has been more about managing sales people than building meaningful relationships with customers. Today, technology is changing to help companies sell more by improving the experience offered to customers.

Aug 04, 2015 | 622 Views

Jul 31, 2015 | 31 Views

Build Relationship with Customers

Advice to founders: If you get a lead, take the meeting. If you’re a tiny or small startup, don’t worry about it. It’s easy to build a relationship with a customer.

Jul 31, 2015 | 31 Views

Jul 27, 2015 | 2,500 Views

Value Propositions and Product-Market Fit

Nailing down product-market fit is a foundation of lean innovation management. Be sure your product is what customers want.

Jul 27, 2015 | 2,500 Views

Jul 24, 2015 | 262 Views

Philanthropy, Technology, and Public Service with Craig Newmark, Founder, Craigslist

We may think that making money is not consistent with doing good in the world, but that's not always the case. Entrepreneur Craig Newmark, the founder of craigslist and craigconnects, share his insight as a philanthropist and advocate of technology for the public good.

Jul 24, 2015 | 262 Views