Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Loot Crate: Customer Experience and Hyper-Growth
Loot Crate has quickly grown from a small company curating collectibles into a huge “geek” subscription service connecting pop culture, comics and video game fans with T-shirts, figures, and other fun items. Erich Gazaui, chief information officer for Loot Crate, tells CXOTalk about the business’ continued efficiency and connection with customers as it maintains hyper-growth.
Building Customer Loyalty in the Fashion Industry
How can a rapidly-growing company maintain customer satisfaction and build loyal customer fans? Tony Drockton, founder of Hammitt, tells CXOTalk how his handbags-focused luxury accessories brand defines the customer differently and keeps adding fans through price integrity, brand integrity and product integrity.
Innovation in Healthcare: Opportunities, Patient Treatment
There are opportunities for innovation in healthcare, but how can doctors, nurses and hospitals balance patient focus against economic considerations? Dr. Rasu B. Shrestha, chief innovation officer at the University of Pittsburgh Medical Center, tells CXOTalk why we need digital transformation in healthcare, how to commercialize innovation, and the complexities behind delivering high-quality patient treatment outcomes.
Transformation and Customer Experience in Retail Car Sales
Technology and changing customer expectations are transforming the automobile buying experience from purchase to service. Industry analyst and CXOTalk host, Michael Krigsman, talks with a top technology executive at America's largest auto retailer.
Big Pharma: Patient Experience and Innovation
The pharmaceutical industry is evolving to consider customer experience – or patient experience, in this case – as a core dimension when bringing new drugs to market. Shifting consumer expectations combined with innovative technologies will have a dramatic impact on drugs and healthcare in the coming years. On this episode of CXOTalk, industry analyst Michael Krigsman speaks with two strong voices on this important issue.