Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Customer Experience at the American Medical Association
Learn how the AMA is using digital transformation to increase AMA membership and drive influence on policy issues that are important to physicians.
Customer Relationships for the Experience Economy
Our experience economy demands customer relationships based on the right business models and processes. Two Wharton School professors share their research on developing and keeping strong customer relationships.
Customer Experience: A CMO Perspective
What is customer experience, why is it important, and how can we create it? A healthcare Chief Marketing Officer shares her lessons.
How to Create Customer Experience, Delight, and Happiness
The CEO of Zoom Communications, Eric Yuan, shares his imperative to create "customer happiness." Join us for a glimpse inside this important enterprise software company.
CIO Playbook: Customer Experience and Digital Transformation
How is the role of a CIO changing with digital transformation and customer experience? Massimo Rapparini, chief information officer at Logitech, tells CXOTalk how the company known for webcams, mice, keyboards, speakers and headsets has expanded into other areas and explains his role in innovation.