Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

Jul 16, 2018 | 9,612 Views

Loot Crate: Customer Experience and Hyper-Growth

Loot Crate has quickly grown from a small company curating collectibles into a huge “geek” subscription service connecting pop culture, comics and video game fans with T-shirts, figures, and other fun items. Erich Gazaui, chief information officer for Loot Crate, tells CXOTalk about the business’ continued efficiency and connection with customers as it maintains hyper-growth.

Jul 16, 2018 | 9,612 Views

Jul 09, 2018 | 10,107 Views

Building Customer Loyalty in the Fashion Industry

How can a rapidly-growing company maintain customer satisfaction and build loyal customer fans? Tony Drockton, founder of Hammitt, tells CXOTalk how his handbags-focused luxury accessories brand defines the customer differently and keeps adding fans through price integrity, brand integrity and product integrity.

Jul 09, 2018 | 10,107 Views

Apr 13, 2018 | 7,194 Views

Innovation in Healthcare: Opportunities, Patient Treatment

There are opportunities for innovation in healthcare, but how can doctors, nurses and hospitals balance patient focus against economic considerations? Dr. Rasu B. Shrestha, chief innovation officer at the University of Pittsburgh Medical Center, tells CXOTalk why we need digital transformation in healthcare, how to commercialize innovation, and the complexities behind delivering high-quality patient treatment outcomes.

Apr 13, 2018 | 7,194 Views

Jan 23, 2018 | 8,112 Views

Transformation and Customer Experience in Retail Car Sales

Technology and changing customer expectations are transforming the automobile buying experience from purchase to service. Industry analyst and CXOTalk host, Michael Krigsman, talks with a top technology executive at America's largest auto retailer.

Jan 23, 2018 | 8,112 Views

Nov 29, 2017 | 10,583 Views

Big Pharma: Patient Experience and Innovation

The pharmaceutical industry is evolving to consider customer experience – or patient experience, in this case – as a core dimension when bringing new drugs to market. Shifting consumer expectations combined with innovative technologies will have a dramatic impact on drugs and healthcare in the coming years. On this episode of CXOTalk, industry analyst Michael Krigsman speaks with two strong voices on this important issue.

Nov 29, 2017 | 10,583 Views
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