Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

Aug 15, 2017 | 11,853 Views

Customer Service with Amelia AI at SEB Bank

The financial services industry is facing massive disruption in the 21st century, but a 150-year-old bank can still thrive with technology like Amelia artificial intelligence. Nicholas Moch, CIO and CTO of Swedish bank SEB, tells Michael Krigsman of CXOTalk about how SEB has transformed itself into a “service company” for 2025.

Aug 15, 2017 | 11,853 Views

Aug 02, 2017 | 12,326 Views

Royal Caribbean: Improving the Cruise Experience with AI and Augmented Reality

How can technology make a vacation more relaxing and enriching at the same time? Mike Giresi, CIO at Royal Caribbean, tells Michael Krigsman of CXOTalk about how the cruise ship company uses augmented reality, VR and Amelia artificial intelligence to improve the customer experience on “floating cities.”

Aug 02, 2017 | 12,326 Views

Jul 26, 2017 | 10,440 Views

UBS Bank: Amelia AI and Customer Service

How can Amelia artificial intelligence improve financial banking and financial services for clients while keeping costs low? Tom DeCarlo, UBS head of client services in the Americas, tells Michael Krigsman of CXO Talk about how IPsoft's AI platform improves efficiency as well as the quality of customer experiences.

Jul 26, 2017 | 10,440 Views

Jul 20, 2017 | 6,830 Views

Customer Service: How Amelia AI Improves Efficiency

Amelia artificial intelligence is helping improve efficiency for companies and increasing the quality of customer service and experiences while keeping costs low. Edwin Van Bommel, Chief Cognitive Officer at IPsoft, tells Michael Krigsman of CXOTALK how the Amelia AI platform works so well that users can't tell if they're talking with a human or with a machine.

Jul 20, 2017 | 6,830 Views

Jun 16, 2017 | 6,460 Views

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

Effective marketing automation requires personalizing customer relationships based on data and account-based marketing.

Jun 16, 2017 | 6,460 Views
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