Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Marketing Optimization and Omni-channel Customer Experience
How is marketing and customer experience changing in an omnichannel world? Josh Mueller, Senior Vice President of Global Marketing at Dun and Bradstreet, and Rachel Richter, Senior Vice President of Customer Analytics and Insights at Dun and Bradstreet, tell CXOTalk about the “omnichannel customer experience,” which uses data and complex analytics to identify customers’ needs and optimize delivery.
Century 21: Digital Transformation in Real Estate
Digital transformation in real estate: Nick Bailey, President and CEO at Century 21, tells CXOTalk how the largest real estate brand in the U.S. navigates changing global trends from data-driven competitors in property listings and homes for sale.
Customer Experience, Group Collaboration, and IT
HP's Senior Director of Employee Experience and Support, Gwen Becknell, explains how her organization uses technology to improve user experience and workforce collaboration with tools and communications platforms, such as Zoom for video conferencing.
Digital Transformation: IT and Customer Experience
How is the relationship between IT and its customers changing? HP’s Gwen Becknell and digital transformation influencer Tamara McCleary tell Michael Krigsman of CXOTalk about digital transformation in information technology.
Digital Transformation: Customer Relationships in the New Services Economy
Tim McAdam, general partner at TCV, speaks with CXOTalk about digital transformation in the new services economy. McAdam describes it as the “instant-on” economy, where everyone can subscribe to anything they want in apps or online, changing the way businesses think about end-user consumers.