Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

Nov 14, 2017 | 3,768 Views

Customer Experience, Group Collaboration, and IT

HP's Senior Director of Employee Experience and Support, Gwen Becknell, explains how her organization uses technology to improve user experience and workforce collaboration with tools and communications platforms, such as Zoom for video conferencing.

Nov 14, 2017 | 3,768 Views

Aug 18, 2017 | 6,397 Views

Digital Transformation: IT and Customer Experience

How is the relationship between IT and its customers changing? HP’s Gwen Becknell and digital transformation influencer Tamara McCleary tell Michael Krigsman of CXOTalk about digital transformation in information technology.

Aug 18, 2017 | 6,397 Views

Aug 16, 2017 | 5,389 Views

Digital Transformation: Customer Relationships in the New Services Economy

Tim McAdam, general partner at TCV, speaks with CXOTalk about digital transformation in the new services economy. McAdam describes it as the “instant-on” economy, where everyone can subscribe to anything they want in apps or online, changing the way businesses think about end-user consumers.

Aug 16, 2017 | 5,389 Views

Aug 15, 2017 | 8,157 Views

Act-On and Waitrainer: Marketing Personalization and Customer Journeys

Waitrainer uses prospect data email to segment and personalize email marketing. The company's CEO, Todd Edman, shares his methods and explains the customer journey in a conversation with Michael Krigsman of CXOTalk.

Aug 15, 2017 | 8,157 Views

Aug 15, 2017 | 12,198 Views

Customer Service with Amelia AI at SEB Bank

The financial services industry is facing massive disruption in the 21st century, but a 150-year-old bank can still thrive with technology like Amelia artificial intelligence. Nicholas Moch, CIO and CTO of Swedish bank SEB, tells Michael Krigsman of CXOTalk about how SEB has transformed itself into a “service company” for 2025.

Aug 15, 2017 | 12,198 Views
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