Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Customer-Centric Data, Machine Learning, and the Internet of Things, with Adam Bosworth and Gary Flake, Salesforce.com
Adam Bosworth is Salesforce's Executive Vice President of the IoT Cloud, which helps organizations connect billions of events from devices, sensors, applications and more from the Internet of Things to Salesforce. Gary William Flake is the CTO of Search at Salesforce.com, which bought and shuttered Clipboard, Inc. of which he was the founder and CEO.
Customer Experience and Real-Time Data
As customers interact through multiple channels the need for real-time data is an essential part of creating great experiences.
Customer Journeys Beyond the Funnel
Brands should recognize customers control their own journey and therefore avoid the temptation to over-script the buying process.
SEO and User Experience
Combine search engine optimization with great user experience to gain most value from your SEO efforts.
Customer Engagement and Community, with Christopher Michel, Investor and Entrepreneur
Engagement is a foundation for developing durable customer relationships. On this episode, Chris Michel explains how to build successful communities to engage customers.