Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

Jan 23, 2018 | 8,183 Views

Transformation and Customer Experience in Retail Car Sales

Technology and changing customer expectations are transforming the automobile buying experience from purchase to service. Industry analyst and CXOTalk host, Michael Krigsman, talks with a top technology executive at America's largest auto retailer.

Jan 23, 2018 | 8,183 Views

Nov 29, 2017 | 10,660 Views

Big Pharma: Patient Experience and Innovation

The pharmaceutical industry is evolving to consider customer experience – or patient experience, in this case – as a core dimension when bringing new drugs to market. Shifting consumer expectations combined with innovative technologies will have a dramatic impact on drugs and healthcare in the coming years. On this episode of CXOTalk, industry analyst Michael Krigsman speaks with two strong voices on this important issue.

Nov 29, 2017 | 10,660 Views

Nov 14, 2017 | 3,765 Views

Customer Experience, Group Collaboration, and IT

HP's Senior Director of Employee Experience and Support, Gwen Becknell, explains how her organization uses technology to improve user experience and workforce collaboration with tools and communications platforms, such as Zoom for video conferencing.

Nov 14, 2017 | 3,765 Views

Aug 15, 2017 | 8,151 Views

Act-On and Waitrainer: Marketing Personalization and Customer Journeys

Waitrainer uses prospect data email to segment and personalize email marketing. The company's CEO, Todd Edman, shares his methods and explains the customer journey in a conversation with Michael Krigsman of CXOTalk.

Aug 15, 2017 | 8,151 Views

Aug 15, 2017 | 11,847 Views

Customer Service with Amelia AI at SEB Bank

The financial services industry is facing massive disruption in the 21st century, but a 150-year-old bank can still thrive with technology like Amelia artificial intelligence. Nicholas Moch, CIO and CTO of Swedish bank SEB, tells Michael Krigsman of CXOTalk about how SEB has transformed itself into a “service company” for 2025.

Aug 15, 2017 | 11,847 Views
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