Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
How to Create Customer Experience, Delight, and Happiness
The CEO of Zoom Communications, Eric Yuan, shares his imperative to create "customer happiness." Join us for a glimpse inside this important enterprise software company.
CIO Playbook: Customer Experience and Digital Transformation
How is the role of a CIO changing with digital transformation and customer experience? Massimo Rapparini, chief information officer at Logitech, tells CXOTalk how the company known for webcams, mice, keyboards, speakers and headsets has expanded into other areas and explains his role in innovation.
CIO Strategy: Focus on Customer Experience
The role of chief information officer is evolving as companies put more focus on the individual customer. Andrew Wilson, CIO at Accenture, explains to CXOTalk how he’s becoming a “chief experience officer” with a focus on new IT platforms powered by AI and other new technologies.
AI: How Artificial Intelligence can Speak to Customers
How can artificial intelligence interact with customers in a natural language? Ken Dodelin, vice president of conversational AI products at Capital One, tells CXOTalk how the bank uses AI products like Eno, Alexa and Cortana to help with accounts, bills and other client services.
San Jose Sharks: Customer Experience in Sports
What does digital disruption mean for sports and how do teams turn fans into customers? CXOTalk explores these topics with Jonathan Becher, who is president of Sharks Sports & Entertainment, the parent organization of the NHL’s San Jose Sharks hockey team and three ice sport facilities in Silicon Valley.