Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
The pharmaceutical industry is evolving to consider customer experience – or patient experience, in this case – as a core dimension when bringing new drugs to market. Shifting consumer expectations combined with innovative technologies will have a dramatic impact on drugs and healthcare in the coming years. On this episode of CXOTalk, industry analyst Michael Krigsman speaks with two strong voices on this important issue.
HP's Senior Director of Employee Experience and Support, Gwen Becknell, explains how her organization uses technology to improve user experience and workforce collaboration with tools and communications platforms, such as Zoom for video conferencing.
Waitrainer uses prospect data email to segment and personalize email marketing. The company's CEO, Todd Edman, shares his methods and explains the customer journey in a conversation with Michael Krigsman of CXOTalk.
The financial services industry is facing massive disruption in the 21st century, but a 150-year-old bank can still thrive with technology like Amelia artificial intelligence. Nicholas Moch, CIO and CTO of Swedish bank SEB, tells Michael Krigsman of CXOTalk about how SEB has transformed itself into a “service company” for 2025.
How can technology make a vacation more relaxing and enriching at the same time? Mike Giresi, CIO at Royal Caribbean, tells Michael Krigsman of CXOTalk about how the cruise ship company uses augmented reality, VR and Amelia artificial intelligence to improve the customer experience on “floating cities.”