Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
CIO Strategy: Focus on Customer Experience
The role of chief information officer is evolving as companies put more focus on the individual customer. Andrew Wilson, CIO at Accenture, explains to CXOTalk how he’s becoming a “chief experience officer” with a focus on new IT platforms powered by AI and other new technologies.
AI: How Artificial Intelligence can Speak to Customers
How can artificial intelligence interact with customers in a natural language? Ken Dodelin, vice president of conversational AI products at Capital One, tells CXOTalk how the bank uses AI products like Eno, Alexa and Cortana to help with accounts, bills and other client services.
San Jose Sharks: Customer Experience in Sports
What does digital disruption mean for sports and how do teams turn fans into customers? CXOTalk explores these topics with Jonathan Becher, who is president of Sharks Sports & Entertainment, the parent organization of the NHL’s San Jose Sharks hockey team and three ice sport facilities in Silicon Valley.
IT Disruption: Customer Experience and Centralized Cloud Infrastructure
The role of IT has shifted from infrastructure to being a core part of businesses, emphasizing the contribution of IT in customer experience. Thomas Saueressig, chief information officer at SAP, tells CXOTalk how disruption in information technologies has led to serving customers with a global centralized cloud infrastructure.
The Future of Commerce: Customer Experience
What is the future of commerce and the customer experience? Katrina Gosek, senior director of digital customer strategy at Oracle, and Scott Silverman, principal at Scott Silverman Associates, tell CXOTalk about the importance of frictionless, fast service.