Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Digital Transformation in Retail Grocery with Gabriele Tubertini, CIO, COOP Italia
Gabriele Tubertini is the CIO at Coop Italia and has spearheaded the EXPO project. Prior to joining Coop Italia in September 2011, he served as Operations, Technology & Claims Director at RSA Group, and earlier as CIO at Granarolo (Dairy Products), and as General Manager of Mercato Impresa S.p.A (Milan, Italy).
Building a Digital Brand with Sharon Feder, Chief Digital Officer, Rachael Ray
Building a brand requires special expertise and a deep understanding of the audience. On this episode, we talk with Sharon Feder, Chief Digital Officer for Watch Entertainment, the parent company for the businesses of television personality Rachael Ray.
User Experience and Digital Transformation with Brian Solis, Principal Analyst, Altimeter
User experience is one of the most important and least understood aspects of digital transformation. For this episode, we talk with a leading world expert about user experience and how to engage consumers in the best way possible.
Digital Transformation in Health Care with Preston Simons, CIO, Aurora Health Care
Health care is ready for digital transformation. Changing consumer expectations combined with new technologies have pushed even the largest health care providers to innovate and improve patient care. On this episode, Preston Simons, CIO of Aurora Health Care, discusses transformation in this important field.
Customer-Centric Data, Machine Learning, and the Internet of Things, with Adam Bosworth and Gary Flake, Salesforce.com
Adam Bosworth is Salesforce's Executive Vice President of the IoT Cloud, which helps organizations connect billions of events from devices, sensors, applications and more from the Internet of Things to Salesforce. Gary William Flake is the CTO of Search at Salesforce.com, which bought and shuttered Clipboard, Inc. of which he was the founder and CEO.