Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Personalization and Customer Experience at Dylan's Candy Bar
Dylan’s Candy Bar is building an integrated and consistent experience through all its channels, based on heavy use of technology and personalization.
Digital Transformation at Brooks Brothers
Brooks Brothers is one of America's iconic clothing and retail brands, founded in 1818. On this episode, we learn about the changing retail environment, shifts in consumer expectations, and how this brand is managing digital transformation. Our guest is Sahal Laher, Executive Vice President and Chief Information Officer of Brooks Brothers.
Digital Experience and Application Performance
Dynatrace Senior Vice President & General Manager of Digital Experience, Marc Olesen, explains digital performance and the impact on customer experience.
Innovation in Omni-Channel Retail
In this episode, we explore the business goals and enabling technology that Dylan's Candy Bar uses to create an omni-channel retail experience. Our guest, Erica Stevens, is Vice President of Supply Chain and Information Technology at Dylan's Candy Bar.
Customer Experience and Digital Performance Management
In an online and digital world, your company may lose customers because of web performance issues, poor response time, and slow speed. Dr. Natalie Petouhoff explains the importance of "flow" in the digital customer’s journey, and offers advice on addressing digital performance issues. In this video, learn how to merge digital experience (DX) and customer experience (CX) in a seamless flow.