Customer Experience
Who's Using Customer Experience Technology to Improve Their Digital Business?
CXOTalk Episodes on Customer Experience
Aetna CMO: Digital Transformation in Healthcare with David Edelman
At the disruptive intersection of government, healthcare, and technology is the health insurance industry. David Edelman, CMO of Aetna, is helping design personalized experiences for customers based on their lifetime health journeys. He explains innovation in a stodgy industry facing a volatile market, and describe how technology and marketing, together, will transform healthcare.
Influencer Marketing with Video
Corporate marketers today must understand how to create and promote video. Our show this week brings together a documentary filmmaker with a top influencer marketing expert to explore the new world of video content.
Data Center Infrastructure and User Experience
Although SaaS providers are built for scale, cloud delivery involves a complex chain that starts in the data center.
DevOps and Digital Quality of Service at Concur
Enterprise cloud customers expect great product functionality combined with a high level of service quality and excellent user experience.
Site Reliability and Digital Business
For digital organizations, an unreliable site is bad news.