Customer Experience

Who's Using Customer Experience Technology to Improve Their Digital Business?

CXOTalk Episodes on Customer Experience

May 12, 2017 | 11,747 Views

Aetna CMO: Digital Transformation in Healthcare with David Edelman

At the disruptive intersection of government, healthcare, and technology is the health insurance industry. David Edelman, CMO of Aetna, is helping design personalized experiences for customers based on their lifetime health journeys. He explains innovation in a stodgy industry facing a volatile market, and describe how technology and marketing, together, will transform healthcare.

May 12, 2017 | 11,747 Views

May 05, 2017 | 5,727 Views

Influencer Marketing with Video

Corporate marketers today must understand how to create and promote video. Our show this week brings together a documentary filmmaker with a top influencer marketing expert to explore the new world of video content.

May 05, 2017 | 5,727 Views

Jan 03, 2017 | 1,361 Views

Data Center Infrastructure and User Experience

Although SaaS providers are built for scale, cloud delivery involves a complex chain that starts in the data center.

Jan 03, 2017 | 1,361 Views

Dec 03, 2016 | 1,605 Views

DevOps and Digital Quality of Service at Concur

Enterprise cloud customers expect great product functionality combined with a high level of service quality and excellent user experience.

Dec 03, 2016 | 1,605 Views

Dec 03, 2016 | 1,828 Views

Site Reliability and Digital Business

For digital organizations, an unreliable site is bad news.

Dec 03, 2016 | 1,828 Views